ICCS Interview Questions, Process, and Tips

Q1. Why do you want to join BPO
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Q1. Tell me something about your self
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Q1. Tell me your past exosrience
Ans. 
I have over 10 years of experience in marketing and sales roles, with a proven track record of driving revenue growth.
• Managed a team of 15 sales representatives and exceeded quarterly sales targets by 20%

• Developed and implemented marketing campaigns that resulted in a 30% increase in customer acquisition

• Utilized data analytics to identify market trends and adjust strategies accordingly
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Q2. Tell me about your self
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Q3. No proper drinking water , no proper wash rooms
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Group descution is shering opinions with 3 and 5 members about structure process and about any topic this is the group descution.

Q1. Tell me something is about your pr
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Q1. Simple,tell me something about , so be confident go with your name your permanent and current location and qualifications
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Q2. 1.What's your hobby 2.what is your goal.3where you see yourself in next 6to12 months in this company.
Ans. 
My hobby is reading and my goal is to continuously improve my customer support skills. In the next 6 to 12 months, I see myself taking on more responsibilities and contributing to the growth of the company.
• Hobby: Reading - I enjoy reading books on various topics, which helps me broaden my knowledge and perspective.

• Goal: Continuous improvement in customer support skills - I believe in constantly learning and staying upd...read more
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Q3. Tell me about something customer service. If customer are very angry then how will you handle the situation.
Ans. 
When handling an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Listen actively and attentively

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternatives

• Follow up to ensure customer satisfaction
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Q1. Tell me about yourself
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Q1. Practice on typing master
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Q1. Tell me something about your self
Ans. My name is Sayyad shahnawaz besicli I am from budaun but that time living Noida my 10 and 12 education madarsa arabic Shan college
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Q2. You have a experience
Ans. Yes I have 3 month experience in health care in itoby health care pvt Ltd I have good salei good experience
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Q3. Expeting salery
Ans. 
Negotiable based on experience, skills, and market rates.
• Salary expectations are based on factors such as experience, skills, industry standards, and job responsibilities.

• It is important to research average salaries for similar roles in the industry and location.

• Consider discussing benefits, bonuses, and potential for growth in addition to base salary.

• Be prepared to negotiate based on the value you bring to the company...read more
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