ICCS BPO Executive Interview Questions and Answers

I have over 5 years of experience in sales, with a proven track record of exceeding targets and building strong client relationships.

• Managed a portfolio of key accounts, consistently meeting and exceeding sales targets

• Developed and implemented strategic sales plans to drive revenue growth

• Built and maintained strong relationships with clients, resulting in high customer satisfaction and repeat business

Passion for building relationships and driving results in a fast-paced environment.

• Enjoy interacting with people and helping them solve problems

• Thrives on setting and achieving goals

• Excited about the opportunity to work in a dynamic and competitive industry

I would focus on the features and benefits of the pen and mobiles to highlight their value to potential customers.

• Highlight the unique features of the pen such as smooth writing, comfortable grip, and long-lasting ink.

• Emphasize the convenience and functionality of the mobiles, such as high-quality camera, fast processor, and long battery life.

• Demonstrate how the pen and mobiles can improve productivity and make daily t...read more

Handle frustrated customers by listening actively, empathizing with their concerns, offering solutions, and following up.

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustrations and show understanding

• Offer solutions or alternatives to address the customer's issues

• Follow up with the customer to ensure their satisfaction

• Stay calm and professional throughout the interaction