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Engaged Employer
ICCS

3.1
based on 728 Reviews
Company Overview
Company Locations
Working at ICCS
Company Summary
Provider of Call Center Services in India for Call Center Outsourcing & Customer Support Services to different domains.
Overall Rating
3.1/5
based on 728 reviews

16% below
industry average

Critically rated for
Promotions, Salary, Work satisfaction
Work Policy

Work from office
92% employees reported

Monday to Saturday
44% employees reported

Strict timing
51% employees reported

No travel
70% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
36 employees reported
Cafeteria
14 employees reported
Child care facility
3 employees reported
Health insurance
3 employees reported
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About ICCS
Founded in2005 (20 yrs old)
India Employee Count501-1k
Global Employee Count1k-5k
India HeadquartersDelhi/NCR, Delhi, India
Office Locations
Websiteiccs-bpo.com
Primary Industry
Other Industries
A basic search for domestic call center or a call center in Delhi NCR will generate about 50 names at least. Thus, even if you are convinced that you must outsource an important functionality of your business to a Delhi NCR based BPO, selecting the right call center remains an intricate challenge. ICCS, at every step, intends to make your task easier & thus at this stage we present to you a few reasons that shall enable decision making.Our approach: We work as if we are you. Our approach is to incorporate your work methodologies into our systems & thus create a model which is specifically about enhancing business revenues & eliminating procedural complications.Infrastructural / technological capabilities: Facets like automated call desks, robust power supply structures & backup capabilities, high speed uninterrupted connectivity, capability of Sap integration, data base management, IVR deployment and more empower us to claim precedence when it comes to infrastructural or technical strength.Employee strength / personnel capabilities: At ICCS, hiring & employee training is a stringent process, which ensures that all who work for us are extremely diligent in executing the tasks assigned. There is a rigorous vetting process, which helps us select the most suitable candidates for various job profiles.Information security: Physical data security & online information security are both allotted due relevance at ICCS. To this end, at every layer we have access controls, employees need authorizations before they can retrieve vital info, there are regular audits to confirm maintenance of security standards & of course there are the firewall protection measures.Quality commitment: For us quality is meeting the committed levels of services. Thus, the quality levels which we propose to extend during the contract stages are consistently maintained.Justified pricing: We believe in delivering at a reasonable cost. Our services are economically priced & for every rupee you pay, we work to ensure justification.Experience: We have been in the call center industry since 13 years & over this time, as a domestic BPO, we have created a reputation for us & at any stage, we do not intend to let that get affected. Thus, we commit to deliver the best.
Vision: A future in the Middle East energy industry where our customers will always need high quality Engineering, Materials and services at a fair price
ICCS Ratings
based on 728 reviews
Overall Rating
3.1/5
How AmbitionBox ratings work?
5
241
4
106
3
115
2
51
1
215
Category Ratings
2.9
Company culture
2.9
Work-life balance
2.9
Skill development
2.8
Job security
2.8
Work satisfaction
2.7
Salary
2.6
Promotions
ICCS is rated 3.1 out of 5 stars on AmbitionBox, based on 728 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at ICCS
based on 659 reviews
3.0
Rated by 164 Women
Rated 2.9 for Work-life balance and 2.9 for Skill development
3.1
Rated by 495 Men
Rated 2.9 for Work-life balance and 2.9 for Company culture
Work Policy at ICCS
based on 84 reviews in last 6 months
Work from office
92%
Hybrid
5%
Permanent work from home
3%
ICCS Reviews
Top mentions in ICCS Reviews
+ 5 more
Compare ICCS with Similar Companies
![]() | ![]() Change Company | ![]() Change Company | ![]() Change Company | |
---|---|---|---|---|
Overall Rating | 3.1/5 based on 728 reviews | 3.6/5 based on 39.4k reviews | 3.7/5 based on 90k reviews | 3.7/5 based on 53.2k reviews |
Highly Rated for | ![]() No highly rated category | Job security | Job security Work-life balance | Job security |
Critically Rated for | Promotions Salary Job security | Salary Promotions Work satisfaction | Promotions Salary Work satisfaction | Promotions Salary |
Primary Work Policy | Work from office 92% employees reported | Hybrid 86% employees reported | Work from office 81% employees reported | Hybrid 62% employees reported |
Rating by Women Employees | 3.0 Average rated by 164 women | 3.7 Good rated by 11.8k women | 3.8 Good rated by 26.1k women | 3.8 Good rated by 15.2k women |
Rating by Men Employees | 3.1 Average rated by 495 men | 3.5 Good rated by 25k men | 3.6 Good rated by 58.8k men | 3.7 Good rated by 35.5k men |
Job security | 2.8 Poor | 4.1 Good | 4.5 Good | 3.8 Good |
View more
ICCS Salaries
ICCS salaries have received with an average score of 2.7 out of 5 by 728 employees.
Customer Care Executive
(303 salaries)
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₹0.9 L/yr - ₹4.2 L/yr
Team Lead
(123 salaries)
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₹1 L/yr - ₹5 L/yr
Customer Service Executive
(91 salaries)
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₹1.2 L/yr - ₹4.2 L/yr
Sales Executive
(77 salaries)
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₹1.1 L/yr - ₹3.8 L/yr
Cce Executive
(71 salaries)
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₹1.1 L/yr - ₹4 L/yr
Quality Analyst
(65 salaries)
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₹1.5 L/yr - ₹3.4 L/yr
BPO Executive
(61 salaries)
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₹0.9 L/yr - ₹2.5 L/yr
Customer Support Executive
(49 salaries)
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₹1.3 L/yr - ₹3.4 L/yr
Senior Customer Service Executive
(46 salaries)
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₹1.6 L/yr - ₹4.2 L/yr
Telecaller
(44 salaries)
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₹0.6 L/yr - ₹3.2 L/yr
ICCS Interview Questions
Interview questions by designation
Top ICCS interview questions and answers
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ICCS Jobs
Current Openings
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ICCS FAQs
When was ICCS founded?
ICCS was founded in 2005. The company has been operating for 20 years primarily in the BPO sector.
Where is the ICCS headquarters located?
ICCS is headquartered in Delhi/NCR, Delhi. It operates in 12 cities such as Noida, New Delhi, Hyderabad / Secunderabad, Chennai, Mumbai. To explore all the office locations, visit ICCS locations.
How many employees does ICCS have in India?
ICCS currently has more than 600+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in ICCS based on the number of reviews submitted on AmbitionBox.
Does ICCS have good work-life balance?
ICCS has a work-life balance rating of 2.9 out of 5 based on 700+ employee reviews on AmbitionBox. 52% employees rated ICCS 3 or below for work-life balance. This rating reflects a negative sentiment among employees for work-life balance. We encourage you to read ICCS work-life balance reviews for more details
Is ICCS good for career growth?
Career growth at ICCS is rated as poor, with a promotions and appraisal rating of 2.6. 52% employees rated ICCS 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading ICCS promotions/appraisals reviews for more detailed insights.
What are the cons of working in ICCS?
Working at ICCS does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and work satisfaction, based on 700+ employee reviews on AmbitionBox.
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