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ICCS Senior Customer Support Executive Interview Questions and Answers
ICCS Senior Customer Support Executive Interview Experiences
1 interview found
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I applied via Apna Jobs and was interviewed before Sep 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Simple,tell me something about , so be confident go with your name your permanent and current location and qualifications
- Q2. 1.What's your hobby 2.what is your goal.3where you see yourself in next 6to12 months in this company.
- Ans.
My hobby is reading and my goal is to continuously improve my customer support skills. In the next 6 to 12 months, I see myself taking on more responsibilities and contributing to the growth of the company.
Hobby: Reading - I enjoy reading books on various topics, which helps me broaden my knowledge and perspective.
Goal: Continuous improvement in customer support skills - I believe in constantly learning and staying upd...
- Q3. Tell me about something customer service. If customer are very angry then how will you handle the situation.
- Ans.
When handling an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.
Remain calm and composed
Empathize with the customer's concerns
Listen actively and attentively
Apologize sincerely for any inconvenience caused
Offer a solution or alternatives
Follow up to ensure customer satisfaction
Interview Preparation Tips
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I applied via Other and was interviewed in Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What do you mean by bpo
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party service provider.
BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and accounting.
It allows companies to focus on their core competencies and improve efficiency.
Examples of BPO companies include Accenture, IBM, and Infosys.
BPO services can be pro...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. 1. Tell us something about your self. 2. Where do see 5 years from now? 3. What are your goals in life? 4. What are you doing currently?
Interview Preparation Tips
Be confident. Confidence is the key.
Try maintain an eye contact with the interviewer. Greet the interviewer with a smile. They asked me about my past job experiences and why did I quit. What was my profile and analysed me whether I really have any idea about the job profiles. Being from a different academic background why I chose to work in a voice process. I have good communication skills and my confidence did it all. They said you're the perfect candidate for this role. We liked your confide.
Customer Service Executive Interview Questions & Answers
TTEC India
Amrendra pratap
posted on 24 Dec 2018
Interview Preparation Tips
Experience: First round was eassy writing. It was a simple eassy topic
I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.
(2 Questions)
- Q1. About my self, expecting salary, qualification , located
- Q2. About concerned process, some like aptitude, confidence
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.
Easy
Interview Preparation Tips
I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Banking related
Interview Preparation Tips
Interview Questionnaire
4 Questions
- Q1. Basic questions one why you want to opt BPO line of job
- Q2. And what are the regional language you are well versed
- Q3. Are you willing to sign the term or bond
- Q4. Are you willing to relocate
I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Why should I hire you.
- Q2. Why you want join BPO INDUSTRY
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Alldigi Tech
Anonymous
posted on 23 Jun 2022
I applied via Recruitment Consulltant and was interviewed before Jun 2021. There was 1 interview round.
(1 Question)
- Q1. Self introduction, experience (if any)
Interview Preparation Tips
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ICCS Senior Customer Support Executive Interview Process
based on 1 interview
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ICCS Senior Customer Support Executive Reviews and Ratings
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Rating in categories
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Customer Care Executive
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|  ₹0.9 L/yr - ₹4 L/yr |
|
Team Lead
124
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Customer Service Executive
93
salaries
| ₹1.1 L/yr - ₹4.2 L/yr |
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77
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| ₹1.1 L/yr - ₹3.8 L/yr |
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71
salaries
| ₹1.1 L/yr - ₹4 L/yr |
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