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ICCS Senior Customer Support Executive Interview Questions and Answers

Updated 16 Sep 2023

ICCS Senior Customer Support Executive Interview Experiences

1 interview found

Senior Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 16 Sep 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Simple,tell me something about , so be confident go with your name your permanent and current location and qualifications
    • Add your answer
  • Q2. 1.What's your hobby 2.what is your goal.3where you see yourself in next 6to12 months in this company.
  • Ans. 

    My hobby is reading and my goal is to continuously improve my customer support skills. In the next 6 to 12 months, I see myself taking on more responsibilities and contributing to the growth of the company.

    • Hobby: Reading - I enjoy reading books on various topics, which helps me broaden my knowledge and perspective.

    • Goal: Continuous improvement in customer support skills - I believe in constantly learning and staying upd...

    • Answered by AI
    Add your answer
  • Q3. Tell me about something customer service. If customer are very angry then how will you handle the situation.
  • Ans. 

    When handling an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.

    • Remain calm and composed

    • Empathize with the customer's concerns

    • Listen actively and attentively

    • Apologize sincerely for any inconvenience caused

    • Offer a solution or alternatives

    • Follow up to ensure customer satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident this is the best advice

Top trending discussions

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Career Advice
2w
caringpassionflower
·
currently not working
Need Advice: Job Offer in Mumbai vs. Indore – Which One to Choose?
Hi Everyone, I need some suggestions. I have two job offers: 1. Team Lead - Tele Collection (Mumbai) with a 10 LPA package 2. Relationship Manager (Indore, Fintech) with a 5.6 LPA package (which is the average for Indore) I’m originally from Indore, so I’m unsure whether to go for the higher package in Mumbai or stay in my hometown with a lower salary. Which one would you choose and why? Looking forward to your insights! Thanks!
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Interview questions from similar companies

Senior Customer Support Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 14 Dec 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Tell me about your self in 30 to 40 words

Round 3 - Typing Test 

(3 Questions)

  • Q1. They checking the type test how much you in speed in typing
    • Add your answer
  • Q2. They asked several questions do you join this company now immediately, how much salary expected ,
    • Add your answer
  • Q3. They Will see how your communicating with others
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - After completion of 3 months in this company not worth to work in this company and they Will treat you like meachines , for going short breaks and lunch also they Will say no slots

Customer Service Executive Interview Questions & Answers

Taurus BPO Services user image Anonymous

posted on 13 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Where are you choosing BPO
    • Add your answer

Customer Care Executive Interview Questions & Answers

Credence Resource Management user image Anonymous

posted on 30 Jul 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Mock call explanation
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain previous job role
  • Ans. 

    Handled customer inquiries, resolved issues, and provided product information in a fast-paced retail environment.

    • Managed high volume of incoming calls and emails

    • Assisted customers with troubleshooting and problem-solving

    • Processed orders and returns efficiently

    • Maintained positive relationships with customers to ensure satisfaction

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

Invensis Technologies user image Anonymous

posted on 10 Oct 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. About u r self
    • Add your answer
  • Q2. Why iam hire u
  • Ans. 

    I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.

    • I have X years of experience in customer service roles

    • I have a strong ability to communicate effectively with customers and resolve issues efficiently

    • I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Quess user image Awadhut Ajit Kulkarni

posted on 28 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • Experienced in handling customer inquiries and complaints

    • Skilled in providing excellent customer service

    • Strong communication and problem-solving abilities

    • Ability to remain calm and professional in stressful situations

    • Answered by AI
    Add your answer
  • Q2. Describe your college life?
  • Ans. 

    My college life was a mix of academics, extracurricular activities, and making lifelong friendships.

    • Studied hard to maintain good grades

    • Participated in various clubs and organizations

    • Made friends from diverse backgrounds

    • Balanced social life with academic responsibilities

    • Answered by AI
    Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. They will give any 1 topic to speak
    • Add your answer
  • Q2. What are your hobbies?
  • Ans. 

    My hobbies include reading, hiking, and playing the guitar.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Hiking: I love exploring nature trails and going on outdoor adventures.

    • Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and answer every question confidently they will select you

Customer Care Executive Interview Questions & Answers

Grassroots BPO user image Anonymous

posted on 2 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Talk about experience
    • Add your answer
  • Q2. What are your hobbies
    • Add your answer
  • Q3. Education background
    • Add your answer
  • Q4. Language skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident

Customer Care Executive Interview Questions & Answers

EOS GmbH user image Tiwari mahraj

posted on 21 Dec 2023

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduction tell about ur self
    • Add your answer
  • Q2. What u do yesterday??
    • Add your answer
  • Q3. Tell me ur hobbies
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Are you comfortable day and night shift
    • Add your answer

Customer Service Associate Interview Questions & Answers

Radius Global Solutions user image Anonymous

posted on 5 Jul 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about Yourself
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in providing excellent service and resolving issues efficiently.

    • I have X years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving complaints

    • I am a good listener and communicator, able to empathize with customers' needs

    • I am proficient in using CRM systems and other customer service tools

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Corpone Staffing Solutions user image Anonymous

posted on 11 Jan 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Asking tell me about your self
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Asking any experience details
    • Add your answer
Round 4 - Client Interview 

(1 Question)

  • Q1. Client interview is the last phase of interview
    • Add your answer

Interview Preparation Tips

Topics to prepare for Corpone Staffing Solutions Customer Care Executive interview:
  • Basics of call centre
  • Learn some basic communication s
Interview preparation tips for other job seekers - Prepare well and take the interview be prepare good
More about working at ICCS

ICCS Interview FAQs

How many rounds are there in ICCS Senior Customer Support Executive interview?
ICCS interview process usually has 2 rounds. The most common rounds in the ICCS interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in ICCS Senior Customer Support Executive interview?

Some of the top questions asked at the ICCS Senior Customer Support Executive interview -

  1. Tell me about something customer service. If customer are very angry then how w...read more
  2. Simple,tell me something about , so be confident go with your name your permane...read more

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ICCS Senior Customer Support Executive Salary
based on 4 salaries
₹1.8 L/yr - ₹3.8 L/yr
34% less than the average Senior Customer Support Executive Salary in India
View more details

ICCS Senior Customer Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

2.0

Skill development

5.0

Work-life balance

5.0

Salary

2.0

Job security

1.0

Company culture

2.0

Promotions

4.0

Work satisfaction

Explore 1 Review and Rating
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