10+ Star Cubix Digital Corporation Interview Questions and Answers

Yes, I can explain a given topic for 2 minutes continuously.

• I have excellent communication skills and can articulate my thoughts clearly.

• I can provide relevant examples and anecdotes to support my explanation.

• I am knowledgeable and well-informed about a wide range of topics.

• I can engage the listener and maintain their interest throughout the explanation.

Reset admin password and install Windows OS remotely.

• For resetting admin password, use the password reset disk or boot from a Windows installation disk and use the command prompt to reset the password.

• For remote installation of Windows OS, use tools like Microsoft Deployment Toolkit (MDT) or Windows Deployment Services (WDS).

• Ensure proper security measures are in place for remote access and installation.

• Test the process thoroughly before implementing in a production environme...read more

Data backup can be done through various methods such as full backup, incremental backup, and differential backup. Scheduling can be done using backup software or scripts.

• Full backup involves copying all data to a backup location

• Incremental backup involves copying only the changes made since the last backup

• Differential backup involves copying all changes made since the last full backup

• Scheduling can be done using backup software such as Veeam, Acronis, or Backup Exec

• Scripts ca...read more

Inbound refers to receiving calls, while outbound refers to making calls.

• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound - customer calling a helpline for support. Outbound - exec...read more

I would use simple language, analogies, and visuals to explain technical details to a non-technical audience.

• Use simple language and avoid jargon

• Use analogies to relate technical concepts to everyday experiences

• Use visuals such as diagrams or charts to aid understanding

• Encourage questions and provide real-life examples

Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if needed.

• Take a deep breath and remain calm

• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or colleague if needed

A switch, hub, and router are networking devices that connect devices to a network and manage traffic.

• A switch connects devices within a network and manages traffic between them.

• A hub is a simple device that connects devices within a network and broadcasts traffic to all connected devices.

• A router connects multiple networks and manages traffic between them.

• Switches and routers use MAC addresses to direct traffic, while hubs broadcast traffic to all connected devices.

• Routers u...read more

When handling an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.

• Remain calm and composed

• Empathize with the customer's concerns

• Listen actively and attentively

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternatives

• Follow up to ensure customer satisfaction

Handle customers with empathy, active listening, problem-solving skills, and professionalism.

• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations

Water is a vital substance for all living organisms, essential for hydration, regulating body temperature, and carrying nutrients and waste throughout the body.

• Water makes up about 60% of the human body and is crucial for maintaining proper bodily functions.

• It helps in digestion, absorption, and transportation of nutrients.

• Water is essential for regulating body temperature through sweating and respiration.

• It lubricates joints and acts as a shock absorber for the brain and spi...read more

BPO stands for Business Process Outsourcing.

• BPO refers to the practice of contracting specific business processes to a third-party service provider.

• It involves outsourcing non-core functions such as customer support, data entry, payroll processing, etc.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on their core competencies.

• For example, a company may outsource its call center operations to a BPO firm located in a different country.

• BPO industry has exper...read more

Translate the given lines into another language

• Identify the language the lines are written in

• Use a translation tool or dictionary to find the equivalent words in the desired language

• Ensure the translation is accurate and conveys the same meaning as the original lines

Negotiable based on experience, skills, and market rates.

• Salary expectations are based on factors such as experience, skills, industry standards, and job responsibilities.

• It is important to research average salaries for similar roles in the industry and location.

• Consider discussing benefits, bonuses, and potential for growth in addition to base salary.

• Be prepared to negotiate based on the value you bring to the company.

• Example: 'I am looking for a competitive salary that refl...read more

My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.

• Started the day by checking emails and voicemails for any customer inquiries

• Responded to customer inquiries via phone, email, or chat

• Resolved customer issues and complaints in a timely and professional manner

• Provided product information and assistance to customers

• Maintained accurate records of customer interactions and transactions