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ICCS Customer Support Associate Interview Questions and Answers
ICCS Customer Support Associate Interview Experiences
1 interview found
Abhishek Sotku
Selected
I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Q2. Questions based on Hobbies
Interview Preparation Tips
- Self introduction
Top trending discussions
Interview questions from similar companies
I applied via Approached by Company and was interviewed before Feb 2017. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Directly they ask what should be your ctc per annum but the fixed ctc was satisfactory i used to pay rs 6900 per month during 2006 - 2007
- Q2. 3 types of languages pronunciation one in english language , the same words and subject in hindi and the same statements / dialogue / description in local language that was the process of interview and als...
- Ans.
The question asked about pronunciations in English, Hindi, and the local language.
The question required knowledge of pronunciations in different languages.
Candidates were expected to provide examples of words or phrases in each language.
The question aimed to assess language proficiency and adaptability.
Interview Preparation Tips
Experience: well verse of local language and no MTI in official language and my previous work exp was in river woods holiday resort thus was an added advantage to perform a strong approach towards customer service
Round: Test
Experience: typing test , mathematics and simple general knowledge of 2006 - 2007 current events
General Tips: nice process and should be well verse with the subject and we must be strongly oriented to win the interview and get a job
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.
Interview Questionnaire
3 Questions
- Q1. VERSANT TEST(English language and voice test)
- Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
- Q3. Salary discussion
Interview Preparation Tips
Experience: Just asks to speak about our selves to test our English language skills
Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements
General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. (1)what is sales?
- Ans.
Sales is the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and their needs
It also involves promoting and demonstrating the benefits of the product or service
Closing the sale by convincing the customer to make a purchase
Following up with customers to ensure satisfaction and encourage repeat business
Examples include selling cars, insurance polici
- Q2. (2) what is E-commerce?
- Ans.
E-commerce refers to buying and selling of goods and services online.
E-commerce involves online transactions through websites or mobile apps.
It eliminates the need for physical stores and allows businesses to reach a wider audience.
Examples include Amazon, eBay, and Alibaba.
E-commerce has grown rapidly in recent years due to the convenience it offers to customers.
- Q3. (3) what is the advantages and disadvantages of online shopping?
- Q4. (4) what is online shopping?
- Ans.
Online shopping is the process of buying goods or services over the internet.
Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Popular online shopping websites include Amazon, eBay, and Walmart.
Online shopping has become increasingly popular due to its convenience and accessibility.
Payment methods f...
- Q5. (5) Tell us some name of e-commerce site.
- Ans.
E-commerce sites are online platforms where you can buy and sell products and services.
Amazon - one of the largest e-commerce sites in the world
eBay - an online auction and shopping website
Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services
Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...
- Q6. (6) Tell us about yourself?
- Q7. (7) what is your strength and weekends?
Interview Preparation Tips
Skills evaluated in this interview
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 27 Aug 2021
I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me something about yourself
- Q2. Why you want to join tech Mahindra
- Q3. What's your memorable day of your life
Interview Preparation Tips
I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Speak something about yourself
- Q2. What are your hobbies
- Q3. Speak few lines in terms of your personal life
- Q4. What do you normally like doing in your spare time
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Convenient for night shift
- Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic
Interview Preparation Tips
I was interviewed before May 2020.
Interview Questionnaire
1 Question
- Q1. There's nothing, they just asked to introduce myself and then they asked about customer support basic questions. Infact HR will tell you what they'll ask, it's very simple for customer support executive in...
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 29 Jun 2021
I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About your self ???
Interview Preparation Tips
Be confident
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What are the components of customer satisfaction?
- Ans.
Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.
Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving
- Q2. Why is there a need of customer support?
- Ans.
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
- Q3. What were you doing in the past?
Interview Preparation Tips
ICCS Interview FAQs
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ICCS Customer Support Associate Interview Process
based on 1 interview
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