2 Credence Resource Management Customer Care Executive Interview Questions & Answers | Complete Prep Guide 2025

Credence Resource Management Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 30 Jul 2024

Interview experience

Average

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. Mock call explanation

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. Explain previous job role

Ans.

Handled customer inquiries, resolved issues, and provided product information in a fast-paced retail environment.

Managed high volume of incoming calls and emails
Assisted customers with troubleshooting and problem-solving
Processed orders and returns efficiently
Maintained positive relationships with customers to ensure satisfaction

Answered by AI

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions

Anonymous

posted on 12 Feb 2018

I applied via Other

Interview Preparation Tips

General Tips: It is so easy.First round with HR in english, Basic questions asked after telephonic interview in language. That's all.
Skills: Communication And Confidence, Communication
Duration: <1 week

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 27 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire

3 Questions

Q1. Tell me something about yourself

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Q2. Why you want to join tech Mahindra

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Q3. What's your memorable day of your life

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Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 29 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. About your self ???

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the interview without fear .
Be confident

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 20 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. What are the components of customer satisfaction?

Ans.

Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving

Answered by AI

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Q2. Why is there a need of customer support?

Ans.

Customer support is essential for resolving customer issues and ensuring customer satisfaction.

Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries

Answered by AI

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Q3. What were you doing in the past?

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

Customer Support Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 22 Apr 2021

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. What did you do yesterday?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 17 Dec 2020

I applied via Walk-in and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire

3 Questions

Q1. (1) Normal intro ... (2)Prepare any topic like favorite trip and Delhi metro

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Q2. Tell me about your hobbies

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Q3. Tell me about your strength

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Interview Preparation Tips

Interview preparation tips for other job seekers - During the interview always be confident in first round Or in time of introducing yourself because if you give your first round in proper way and within fluency then definitely your interviewers will show intrest towards you for second round never be hesitate in very first round of interview.
And we always need to know about the company for which we are going to introducing ourselves.

Customer Support Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 17 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Group discussion

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Q2. Operational round

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Q3. HR and salary discussion

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Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Self introduction and hobby and job related question.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Tech Mahindra

posted on 14 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR

(1 Question)

Q1. Qualifications and experience

Add your answer

Round 2 - HR

(1 Question)

Q1. Situation questions, language proficiency

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Round 3 - HR

(1 Question)

Q1. Commitment to work for the company for a long term

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be natural and upsell about your good quality

Credence Resource Management Interview FAQs

How many rounds are there in Credence Resource Management Customer Care Executive interview?

Credence Resource Management interview process usually has 2 rounds. The most common rounds in the Credence Resource Management interview process are One-on-one Round.

How to prepare for Credence Resource Management Customer Care Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Credence Resource Management. The most common topics and skills that interviewers at Credence Resource Management expect are Customer Handling, Customer Service, Bpo Voice, Calling and Collections.

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Credence Resource Management Customer Care Executive Salary

based on 73 salaries

₹1.9 L/yr - ₹5 L/yr

22% more than the average Customer Care Executive Salary in India

View more details

Credence Resource Management Salaries in India

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