Credence Resource Management Customer Care Executive Interview Questions and Answers

Q1. Self introduction, experience (if any)
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Q1. How to satisfy an angry customer on call
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for the inconvenience caused, even if it wasn't your fault

• Offer solutions to resolve the issue, such as refunds, discounts, or replacements

• Follow up with the customer to ensure their satisfaction and build trust
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Q2. Why do you want to join a customer service field
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Q1. Tell me something about yourself ?
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Q2. Tell me something about Delhi Metro?
Ans. 
Delhi Metro is a rapid transit system serving Delhi and its satellite cities.
• Delhi Metro is the largest metro network in India.

• It has a total length of over 389 kilometers.

• The metro system consists of six lines and 285 stations.

• It is known for its punctuality, cleanliness, and safety.

• Delhi Metro has significantly reduced traffic congestion and pollution in the city.

• It is a popular mode of transportation for daily commu
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Q1. Tell me About Yourself
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How to collect data for free?

Q1. 1st round was HR round basic questions like Introduction, talk about your hometown or yesterday routine
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Q1. In 2nd round introduction what is bpo , customer support, why you chose this field etc.....and sell me this pen
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Group interview including questions about work, education and location.

Q1. I was moved to a breakout room and was not selected because they told I could work in my field of graduation.
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In first round I had to give the assignment which consists of some mathematical questions and some IQ questions.

The second round was consist of group discussion round among the candidates that are selected in first round also the topics would be told in the group discussion round there itself and we will be given 5 minutes to prepare for that topic.

Q1. After getting selected in GD, it was my last and final round the personal interview round in which I was asked about the personL background for example where I live and what are ny educational qualifiactio...read more
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Q2. What are your achievements in work place?
Ans. 
I have consistently achieved high customer satisfaction ratings and have been recognized for my ability to handle difficult customer situations.
• Received multiple awards for providing exceptional customer service

• Consistently achieved high customer satisfaction ratings

• Successfully resolved complex customer issues

• Received positive feedback from customers and colleagues

• Implemented new strategies to improve customer support
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