Credence Resource Management Customer Service Executive Interview Questions and Answers

Q1. Self introduction
Add your answer
Q2. Tell me about BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• Examples of BPO companies include Teleperformance, Convergys, a
Answered by AI
Add your answer

It was about grammar and fill in the blanks

Q1. Strength and weakness
Add your answer
Q2. Why do we hire you
Add your answer

Q1. Why should we hire you?
Add your answer
Q2. Why did you chose our company?
Add your answer

Q1. What skills do you have?
Ans. 
I have strong communication skills, problem-solving abilities, and a customer-focused mindset.
• Excellent verbal and written communication skills

• Ability to empathize with customers and address their concerns effectively

• Strong problem-solving skills to resolve customer issues efficiently

• Ability to work well under pressure and handle difficult situations calmly

• Customer-focused mindset to ensure customer satisfaction
Answered by AI
Add your answer
Q2. Where do you see yourself in 5 yrs?
Add your answer

Q1. Tell me about yourself?
Ans. Just give a introduction about ur self for 3 mins.
Answered by deepika Arunachalam
View 1 more answer
Q2. Why did you choose this field
Add your answer
Q3. How strong was your communication skills
Add your answer

In this round, HR will give you 5 mins of time in that you have explain about one topic steadily. In this round they check your communication skills

Q1. Tell me about yourself
Add your answer
Q2. How long you will be in this company
Add your answer
Q3. What about the shifts, will be you able yo work in night shifts
Add your answer
Q4. Why did you choose this bpo field? Specify your answer
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. Why did you choose non voice
Add your answer

After screening you will receive a link for the aptitude test you have to pass that test to move on to the next round.

Q1. You will have to show your typing skills.
Add your answer
Q2. Basic grammar test will be conducted.
Add your answer

Q1. General HR question were asked.
Add your answer

Q1. Again type test will be conducted and some question about the process will be asked.
Add your answer

Grammar questions, letter writing and essay writing ?

Q1. Not a question but they’ll tell you to not demand any kind of salary in the next round. 🚩
Add your answer
Q2. Are you tech savvy, just a general chat mostly.
Add your answer

Q1. One more essay while your screen is being mirrored
Add your answer
Q2. One more letter writing
Add your answer