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Credence Resource Management Customer Service Executive Interview Questions and Answers
Credence Resource Management Customer Service Executive Interview Experiences
2 interviews found
Interview Questionnaire
2 Questions
- Q1. Tell about yourself
- Q2. Tell about your previous company
I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me why would you want to work as customer service assistant?
- Ans.
I enjoy helping people and providing excellent customer service.
I have a passion for assisting others and ensuring their needs are met.
I have strong communication and problem-solving skills.
I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.
I have previous experience in customer service roles and have received positive feedback from customers.
I believe in the importance of buildin...
- Q2. What is your best customer service experience?
- Ans.
My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.
I patiently listened to the customer's problem and empathized with their frustration.
I asked probing questions to gather all the necessary information to understand the issue.
I researched and explored different solutions to find the best resolution.
I communicated the steps clearly to the customer a...
Interview Preparation Tips
Tips of good customer service
Customer Service Executive Jobs at Credence Resource Management
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Interview questions from similar companies
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What is your favorite season and why?
- Ans.
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.
The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.
Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.
I enjoy the festive...
- Q2. Which movie is your favorite and why
- Ans.
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
The Shawshank Redemption is a classic film directed by Frank Darabont.
The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.
The film explores themes of friendship, h...
It was a typing test on a computer
Customer Service Executive Interview Questions & Answers
Invensis Technologies
Anonymous
posted on 10 Oct 2024
(2 Questions)
- Q1. About u r self
- Q2. Why iam hire u
- Ans.
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
I have X years of experience in customer service roles
I have a strong ability to communicate effectively with customers and resolve issues efficiently
I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
Selected
I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.
Basic grammar and reasoning test.
SRT based typing chat test.
(2 Questions)
- Q1. What is your name and about your self
- Q2. Previous day routine
- Ans.
My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.
Started the day by checking emails and voicemails for any customer inquiries
Responded to customer inquiries via phone, email, or chat
Resolved customer issues and complaints in a timely and professional manner
Provided product information and assistance to customers
Maintained accurate records of customer intera
Ascent test for English
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself.
Customer Service Executive Interview Questions & Answers
FiveS Digital
Anonymous
posted on 7 Oct 2024
Selected
I applied via Walk-in and was interviewed before Oct 2023. There were 2 interview rounds.
Ai based test for language
(1 Question)
- Q1. Basic questions
Interview Preparation Tips
I applied via Referral and was interviewed in May 2024. There were 4 interview rounds.
Self introduction of candidate
Conducting exam for candidates
Conducting exam for candidates
(2 Questions)
- Q1. Speak about customer service
- Q2. What do you know about bpo
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...
Interview Preparation Tips
(2 Questions)
- Q1. Personal information
- Q2. Chat assessment
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Credence Resource Management Customer Service Executive Reviews and Ratings
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Rating in categories
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Customer Service Executive
294
salaries
|  ₹1.6 L/yr - ₹7 L/yr |
|
Team Lead
131
salaries
| ₹4 L/yr - ₹12 L/yr |
|
Executive
81
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| ₹2 L/yr - ₹5 L/yr |
|
Customer Care Executive
72
salaries
| ₹1.9 L/yr - ₹5 L/yr |
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Back Office Executive
71
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| ₹2 L/yr - ₹4 L/yr |
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