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Athena BPO Interview Questions, Process, and Tips
Top Athena BPO Interview Questions and Answers
- Q1. If the customer behave rudely how you handle that?asked in Telecaller interview
- Q2. What will be the key points?asked in Telecalling interview
- Q3. Tell me something about customer service or sales productsasked in Sales Executive interview
Athena BPO Interview Experiences
51 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.
(1 Question)
- Q1. HR Punit Kashmiri was not coopperative with me Speaking in rude way and sarcasam which led him to take interviews thousands of times of new new agents but he was unable to select from many previous months ...
Interview Preparation Tips
Always prefer to select the company where Cooperative and coordinating people should be their in your stand
Quality Analyst Interview Questions asked at other Companies
Vijay Dabhade
Selected
I was interviewed in Jul 2024.
(4 Questions)
- Q1. Can you provide a self-introduction?
- Ans.
I am a highly motivated and experienced Telecaller with a proven track record of exceeding sales targets.
Experienced in making outbound calls to potential customers
Skilled in promoting products and services over the phone
Proven ability to meet and exceed sales targets
Excellent communication and negotiation skills
- Q2. Can you provide a brief overview of your last job?
- Ans.
I worked as a telecaller at a telecommunications company, handling inbound and outbound calls to assist customers with their inquiries and concerns.
Handled incoming calls from customers regarding billing issues
Made outbound calls to follow up on customer inquiries and resolve issues
Provided excellent customer service by addressing concerns and providing solutions
Maintained accurate records of customer interactions and
- Q3. How many years of experience do you have in a call center environment?
- Ans.
I have 3 years of experience in a call center environment.
I have worked in a call center for 3 years handling customer inquiries and resolving issues.
During my time in the call center, I have developed strong communication and problem-solving skills.
I am familiar with using call center software and CRM systems to manage customer interactions efficiently.
- Q4. What are your salary expectations?
- Ans.
I am looking for a competitive salary that reflects my experience and skills.
Research industry standards for Telecaller salaries
Consider your level of experience and skills
Be prepared to negotiate based on job responsibilities and benefits
Provide a salary range if possible
Telecaller Interview Questions asked at other Companies
Suffiya Sayyed
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. The HR is good he taken the interview and second round was taken by My TL and third round was taken by manager
Interview Preparation Tips
Agent Interview Questions asked at other Companies
Selected
I applied via Naukri.com
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a highly motivated and results-driven individual with a strong background in sales and customer service.
Experienced in cold calling and lead generation
Skilled in building rapport with customers
Proficient in closing sales and meeting targets
- Q2. What about your experience
- Ans.
I have over 5 years of experience in tele marketing, with a proven track record of exceeding sales targets.
Managed a team of telemarketers and consistently met or exceeded sales targets
Developed and implemented successful telemarketing campaigns
Utilized CRM software to track customer interactions and improve sales strategies
Tele Marketing Executive Interview Questions asked at other Companies
Athena BPO interview questions for popular designations
Selected
I applied via Referral
(3 Questions)
- Q1. Tell me about yourself
- Q2. What do you know about sales?
- Ans.
Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.
Sales is a crucial aspect of business, as it directly impacts revenue generation.
It involves identifying potential customers and convincing them to purchase a product or service.
Sales professionals use various techniques such as cold calling, networking, and presentations to r...
- Q3. To audit a call means what?
- Ans.
To audit a call means to review and assess the quality and effectiveness of a phone conversation.
Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.
It includes assessing the clarity, tone, and professionalism of the telecaller's voice.
The call may be audited for compliance with company policies, sales techniques, or customer sa...
Telecaller Interview Questions asked at other Companies
Get interview-ready with Top Athena BPO Interview Questions
Rohit Shah
I applied via Job Portal and was interviewed in Mar 2024. There were 2 interview rounds.
Salary discussion and nothing any thing
(2 Questions)
- Q1. Salary discussion
- Q2. All time the reduced the salary package
Collections Executive Interview Questions asked at other Companies
Shivaraj Patil
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Explain about profile.
- Q2. What were my KPI and KRA
(4 Questions)
- Q1. Attrition related.
- Q2. Shrinkage related.
- Q3. Bonding with the team.
- Q4. Motivation to the team.
(1 Question)
- Q1. Yet to happen the interview.
Interview Preparation Tips
Team Lead Operations Interview Questions asked at other Companies
(1 Question)
- Q1. What do you know about Business Process Outsourcing (BPO)?
Sales Associate Interview Questions asked at other Companies
Selected
I applied via WorkIndia and was interviewed before Sep 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Introduction :about yourself
- Q2. What you want this job?
- Ans.
I am passionate about helping people and enjoy communicating with others over the phone.
I have strong communication skills and enjoy interacting with people.
I am motivated by the opportunity to assist customers and provide excellent service.
I am confident in my ability to handle phone calls professionally and efficiently.
I am excited about the chance to contribute to a team and make a positive impact.
- Q3. What is your ultimate aim?
- Ans.
My ultimate aim is to continuously improve my skills and knowledge, while providing excellent customer service and achieving personal growth.
Continuous improvement in skills and knowledge
Providing excellent customer service
Achieving personal growth
Setting and achieving career goals
(3 Questions)
- Q1. Introduce about yourself
- Ans.
I am a highly motivated and enthusiastic individual with excellent communication skills and a passion for helping others.
I have experience in customer service and sales roles
I am proficient in using CRM software and handling customer inquiries
I am a quick learner and adapt well to new environments
- Q2. About the company
- Q3. Banking products knowledge
Telecaller Agent Interview Questions asked at other Companies
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.
(2 Questions)
- Q1. “Get me through your resume”
- Ans. Aspirants have to describe their resume in a short way
- Q2. Why you choose this organisation for your job .
(1 Question)
- Q1. How to sale any FMGC product?
- Ans.
To sell any FMCG product, focus on understanding customer needs, highlighting product benefits, building relationships, and providing excellent customer service.
Understand customer needs and preferences
Highlight product benefits and unique selling points
Build relationships with customers through personalized interactions
Provide excellent customer service and address any concerns promptly
Interview Preparation Tips
Tele Marketing Executive Interview Questions asked at other Companies
Top trending discussions
Athena BPO Interview FAQs
The duration of Athena BPO interview process can vary, but typically it takes about less than 2 weeks to complete.
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Athena BPO Interviews By Designations
- Athena BPO Customer Service Executive Interview Questions
- Athena BPO Telecaller Interview Questions
- Athena BPO Tele Marketing Executive Interview Questions
- Athena BPO Sales Executive Interview Questions
- Athena BPO Coordinator Interview Questions
- Athena BPO MIS Executive Interview Questions
- Athena BPO Team Lead Operations Interview Questions
- Athena BPO Customer Sales Executive Interview Questions
- Show more
Interview Questions for Popular Designations
Athena BPO Interview Process
based on 43 interviews
Interview experience
Interview Questions from Similar Companies
Athena BPO Reviews and Ratings
based on 715 reviews
Rating in categories
|
Customer Service Executive
387
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Telecaller
123
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Sales Executive
111
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
89
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Care Executive
64
salaries
| ₹0 L/yr - ₹0 L/yr |
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