100+ Athena BPO Interview Questions & Answers | Complete Prep Guide 2025

Athena BPO Interview Experiences

Popular Designations

51 interviews found

Quality Analyst Interview Questions & Answers

Anonymous

posted on 18 Jan 2025

Interview experience

Bad

Difficulty level

Easy

Process Duration

2-4 weeks

Result

Not Selected

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR

(1 Question)

Q1. HR Punit Kashmiri was not coopperative with me Speaking in rude way and sarcasam which led him to take interviews thousands of times of new new agents but he was unable to select from many previous months ...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be aware about the company reviews and it's performance among the team
Always prefer to select the company where Cooperative and coordinating people should be their in your stand

Quality Analyst Interview Questions asked at other Companies

Q1. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest

View answer (3)

Telecaller Interview Questions & Answers

Vijay Dabhade

posted on 31 Jan 2025

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I was interviewed in Jul 2024.

Round 1 - One-on-one

(4 Questions)

Q1. Can you provide a self-introduction?

Ans.

I am a highly motivated and experienced Telecaller with a proven track record of exceeding sales targets.

Experienced in making outbound calls to potential customers
Skilled in promoting products and services over the phone
Proven ability to meet and exceed sales targets
Excellent communication and negotiation skills

Answered by AI

Add your answer

Q2. Can you provide a brief overview of your last job?

Ans.

I worked as a telecaller at a telecommunications company, handling inbound and outbound calls to assist customers with their inquiries and concerns.

Handled incoming calls from customers regarding billing issues
Made outbound calls to follow up on customer inquiries and resolve issues
Provided excellent customer service by addressing concerns and providing solutions
Maintained accurate records of customer interactions and

Answered by AI

Add your answer

Q3. How many years of experience do you have in a call center environment?

Ans.

I have 3 years of experience in a call center environment.

I have worked in a call center for 3 years handling customer inquiries and resolving issues.
During my time in the call center, I have developed strong communication and problem-solving skills.
I am familiar with using call center software and CRM systems to manage customer interactions efficiently.

Answered by AI

Add your answer

Q4. What are your salary expectations?

Ans.

I am looking for a competitive salary that reflects my experience and skills.

Research industry standards for Telecaller salaries
Consider your level of experience and skills
Be prepared to negotiate based on job responsibilities and benefits
Provide a salary range if possible

Answered by AI

Add your answer

Telecaller Interview Questions asked at other Companies

Q1. 1.What is the Excel? Excel is a short cut method and easy to method 2.What is the vlookup? Vlookup is a mapping in the one file to another file 3.Tell me about cut, copy, paste? Cut: Ctrl+p Copy: Ctrl+c Paste: Ctrl+v File save: Ctrl+s 4.wha... read more

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Athena BPO Interview Questions and Answers for Freshers

Agent Interview Questions & Answers

Suffiya Sayyed

posted on 18 Dec 2024

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR

(1 Question)

Q1. The HR is good he taken the interview and second round was taken by My TL and third round was taken by manager

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Interview Preparation Tips

Interview preparation tips for other job seekers - I likely did not recommend Athena BPO PVT LTD, located in Saki Naka Crescent Building, because they promise four weeks off in a month but do not provide the time off. If you fall ill, they continuously call you, urging you to take medication and return to the office. In case of a family emergency, even when your family contacts your team leader or higher authorities, they do not inform you. Additionally, a major issue is that they do not permit phones on the floor.

Agent Interview Questions asked at other Companies

Q1. If you had 1 crore rupees what would you do with them?

View answer (2)

Tele Marketing Executive Interview Questions & Answers

Anonymous

posted on 19 Sep 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com

Round 1 - HR

(2 Questions)

Q1. Tell me about your self

Ans.

I am a highly motivated and results-driven individual with a strong background in sales and customer service.

Experienced in cold calling and lead generation
Skilled in building rapport with customers
Proficient in closing sales and meeting targets

Answered by AI

Add your answer

Q2. What about your experience

Ans.

I have over 5 years of experience in tele marketing, with a proven track record of exceeding sales targets.

Managed a team of telemarketers and consistently met or exceeded sales targets
Developed and implemented successful telemarketing campaigns
Utilized CRM software to track customer interactions and improve sales strategies

Answered by AI

Add your answer

Tele Marketing Executive Interview Questions asked at other Companies

Q1. What is sales .why it's important for a company. How you can maximise the sales. What if a customer is showing like he is not interested how you will handle this kind of customer etc.

View answer (1)

Telecaller Interview Questions & Answers

Anonymous

posted on 29 Dec 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral

Round 1 - One-on-one

(3 Questions)

Q1. Tell me about yourself

Add your answer

Q2. What do you know about sales?

Ans.

Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.

Sales is a crucial aspect of business, as it directly impacts revenue generation.
It involves identifying potential customers and convincing them to purchase a product or service.
Sales professionals use various techniques such as cold calling, networking, and presentations to r...

Answered by AI

Add your answer

Q3. To audit a call means what?

Ans.

To audit a call means to review and assess the quality and effectiveness of a phone conversation.

Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.
It includes assessing the clarity, tone, and professionalism of the telecaller's voice.
The call may be audited for compliance with company policies, sales techniques, or customer sa...

Answered by AI

Add your answer

Telecaller Interview Questions asked at other Companies

View answer (1)

Get interview-ready with Top Athena BPO Interview Questions

Collections Executive Interview Questions & Answers

Rohit Shah

posted on 6 Sep 2024

Interview experience

Bad

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Job Portal and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test

Salary discussion and nothing any thing

Round 2 - HR

(2 Questions)

Q1. Salary discussion

Add your answer

Q2. All time the reduced the salary package

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Collections Executive Interview Questions asked at other Companies

Q1. Company rules and regulations an how to handle customer

View answer (7)

Team Lead Operations Interview Questions & Answers

Shivaraj Patil

posted on 21 Oct 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Explain about profile.

Add your answer

Q2. What were my KPI and KRA

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Round 3 - Behavioral

(4 Questions)

Q1. Attrition related.

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Q2. Shrinkage related.

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Q3. Bonding with the team.

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Q4. Motivation to the team.

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Round 4 - Behavioral

(1 Question)

Q1. Yet to happen the interview.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best and be confident.

Team Lead Operations Interview Questions asked at other Companies

Q1. What was thr volume of shipment handled per day in previous designation ?

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Sales Associate Interview Questions & Answers

Anonymous

posted on 25 Dec 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - HR

(1 Question)

Q1. What do you know about Business Process Outsourcing (BPO)?

Add your answer

Sales Associate Interview Questions asked at other Companies

Q1. How can you convince me to purchase a pen??

View answer (6)

Telecaller Agent Interview Questions & Answers

Anonymous

posted on 24 Sep 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via WorkIndia and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - One-on-one

(3 Questions)

Q1. Introduction :about yourself

Add your answer

Q2. What you want this job?

Ans.

I am passionate about helping people and enjoy communicating with others over the phone.

I have strong communication skills and enjoy interacting with people.
I am motivated by the opportunity to assist customers and provide excellent service.
I am confident in my ability to handle phone calls professionally and efficiently.
I am excited about the chance to contribute to a team and make a positive impact.

Answered by AI

Add your answer

Q3. What is your ultimate aim?

Ans.

My ultimate aim is to continuously improve my skills and knowledge, while providing excellent customer service and achieving personal growth.

Continuous improvement in skills and knowledge
Providing excellent customer service
Achieving personal growth
Setting and achieving career goals

Answered by AI

Add your answer

Round 2 - HR

(3 Questions)

Q1. Introduce about yourself

Ans.

I am a highly motivated and enthusiastic individual with excellent communication skills and a passion for helping others.

I have experience in customer service and sales roles
I am proficient in using CRM software and handling customer inquiries
I am a quick learner and adapt well to new environments

Answered by AI

Add your answer

Q2. About the company

Add your answer

Q3. Banking products knowledge

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Telecaller Agent Interview Questions asked at other Companies

Q1. Which is the best nutrition in the world?

View answer (1)

Tele Marketing Executive Interview Questions & Answers

Anonymous

posted on 8 Sep 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. “Get me through your resume”

Ans. Aspirants have to describe their resume in a short way

Answered Anonymously

Add your answer

Q2. Why you choose this organisation for your job .

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Round 3 - HR

(1 Question)

Q1. How to sale any FMGC product?

Ans.

To sell any FMCG product, focus on understanding customer needs, highlighting product benefits, building relationships, and providing excellent customer service.

Understand customer needs and preferences
Highlight product benefits and unique selling points
Build relationships with customers through personalized interactions
Provide excellent customer service and address any concerns promptly

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Very good place to work as a fresher..

Tele Marketing Executive Interview Questions asked at other Companies

Q1. What is sales .why it's important for a company. How you can maximise the sales. What if a customer is showing like he is not interested how you will handle this kind of customer etc.

View answer (1)

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Athena BPO Interview FAQs

How many rounds are there in Athena BPO interview?

Athena BPO interview process usually has 2-3 rounds. The most common rounds in the Athena BPO interview process are HR, Resume Shortlist and One-on-one Round.

How to prepare for Athena BPO interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Athena BPO. The most common topics and skills that interviewers at Athena BPO expect are outbound process, Calling, Inbound Calls, Telecalling and inbound.

What are the top questions asked in Athena BPO interview?

Some of the top questions asked at the Athena BPO interview -

If the customer behave rudely how you handle th...read more
HOW YOU MANGE YOUR WORK WHILE LOT'S OF CUSTOMER'S PHON COME TOGET...read more
What will happen if customer abuse ...read more

How long is the Athena BPO interview process?

The duration of Athena BPO interview process can vary, but typically it takes about less than 2 weeks to complete.

Customer Service Executive 387 salaries	₹0 L/yr - ₹0 L/yr
Telecaller 123 salaries	₹0 L/yr - ₹0 L/yr
Sales Executive 111 salaries	₹0 L/yr - ₹0 L/yr
Team Lead 89 salaries	₹0 L/yr - ₹0 L/yr
Customer Care Executive 64 salaries	₹0 L/yr - ₹0 L/yr

Athena BPO Interview Questions, Process, and Tips

Top Athena BPO Interview Questions and Answers

Athena BPO Interview Experiences

51 interviews found

(1 Question)

Interview Preparation Tips

Quality Analyst Interview Questions asked at other Companies

(4 Questions)

Telecaller Interview Questions asked at other Companies

(1 Question)

Interview Preparation Tips

Agent Interview Questions asked at other Companies

(2 Questions)

Tele Marketing Executive Interview Questions asked at other Companies

(3 Questions)

Telecaller Interview Questions asked at other Companies

(2 Questions)

Collections Executive Interview Questions asked at other Companies

(2 Questions)

(4 Questions)

(1 Question)

Interview Preparation Tips

Team Lead Operations Interview Questions asked at other Companies

(1 Question)

Sales Associate Interview Questions asked at other Companies

(3 Questions)

(3 Questions)

Telecaller Agent Interview Questions asked at other Companies

(2 Questions)

(1 Question)

Interview Preparation Tips

Tele Marketing Executive Interview Questions asked at other Companies

Athena BPO Interview FAQs

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