Athena BPO Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Q2. What do you know about sales?
Ans. 
Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.
• Sales is a crucial aspect of business, as it directly impacts revenue generation.

• It involves identifying potential customers and convincing them to purchase a product or service.

• Sales professionals use various techniques such as cold calling, networking, and presentations to r...read more
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Q3. To audit a call means what?
Ans. 
To audit a call means to review and assess the quality and effectiveness of a phone conversation.
• Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

• It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

• The call may be audited for compliance with company policies, sales techniques, or customer sa...read more
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Salary discussion and nothing any thing

Q1. Salary discussion
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Q2. All time the reduced the salary package
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Q1. Explain about profile.
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Q2. What were my KPI and KRA
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Q1. Attrition related.
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Q2. Shrinkage related.
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Q3. Bonding with the team.
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Q4. Motivation to the team.
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Q1. Yet to happen the interview.
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Q1. What do you know about Business Process Outsourcing (BPO)?
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Q1. Introduction :about yourself
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Q2. What you want this job?
Ans. 
I am passionate about helping people and enjoy communicating with others over the phone.
• I have strong communication skills and enjoy interacting with people.

• I am motivated by the opportunity to assist customers and provide excellent service.

• I am confident in my ability to handle phone calls professionally and efficiently.

• I am excited about the chance to contribute to a team and make a positive impact.
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Q3. What is your ultimate aim?
Ans. 
My ultimate aim is to continuously improve my skills and knowledge, while providing excellent customer service and achieving personal growth.
• Continuous improvement in skills and knowledge

• Providing excellent customer service

• Achieving personal growth

• Setting and achieving career goals
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Q1. Introduce about yourself
Ans. 
I am a highly motivated and enthusiastic individual with excellent communication skills and a passion for helping others.
• I have experience in customer service and sales roles

• I am proficient in using CRM software and handling customer inquiries

• I am a quick learner and adapt well to new environments
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Q2. About the company
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Q3. Banking products knowledge
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Q1. “Get me through your resume”
Ans. Aspirants have to describe their resume in a short way
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Q2. Why you choose this organisation for your job .
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Q1. How to sale any FMGC product?
Ans. 
To sell any FMCG product, focus on understanding customer needs, highlighting product benefits, building relationships, and providing excellent customer service.
• Understand customer needs and preferences

• Highlight product benefits and unique selling points

• Build relationships with customers through personalized interactions

• Provide excellent customer service and address any concerns promptly
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