Athena BPO Customer Sales Executive Interview Questions and Answers

Q1. Introduction about urself Ur current ctc
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I have a proven track record of meeting and exceeding customer satisfaction goals

• I am proficient in using CRM systems and other custo
Answered by AI
Add your answer
Q2. Second round was on call with client asking about ur introduction ur prevoius work details why u leave prevoius company ur family background in english and hindi language After that explaining work profi...read more
Add your answer
Q3. No holiday for 3 month on time u have to come and half an hour it can be late...for leaving
Add your answer

Q1. What is your level of flexibility regarding work hours?
Ans. 
I am highly flexible with work hours, adapting to team needs and project demands to ensure operational efficiency.
• I can adjust my schedule to accommodate team meetings or urgent tasks, even if it means working late or starting early.

• For example, during peak project phases, I have previously shifted my hours to ensure all deadlines were met without compromising quality.

• I am open to rotating shifts or on-call duties if r...read more
Answered by AI
Add your answer
Q2. How do you commute to the office?
Add your answer

Ai based test for language

Q1. Basic questions
Add your answer

Q1. Tell me why would you want to work as customer service assistant?
Ans. 
I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their needs are met.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I believe in the importance of buildin...read more
Answered by AI
Add your answer
Q2. What is your best customer service experience?
Ans. 
My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.
• I patiently listened to the customer's problem and empathized with their frustration.

• I asked probing questions to gather all the necessary information to understand the issue.

• I researched and explored different solutions to find the best resolution.

• I communicated the steps clearly to the customer a...read more
Answered by AI
Add your answer

Q1. Self Introduction & Resume Walk Through.
Add your answer

Q1. Scenario based questions
Add your answer