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Athena BPO Quality Analyst Interview Questions and Answers

Updated 18 Jan 2025

Athena BPO Quality Analyst Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. HR Punit Kashmiri was not coopperative with me Speaking in rude way and sarcasam which led him to take interviews thousands of times of new new agents but he was unable to select from many previous months ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be aware about the company reviews and it's performance among the team
Always prefer to select the company where Cooperative and coordinating people should be their in your stand

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced consultant with a strong background in problem-solving and client management.

    • Over 5 years of experience in consulting roles

    • Skilled in analyzing data and providing strategic recommendations

    • Proven track record of successfully managing client relationships

    • Strong communication and presentation skills

    • Certified in relevant consulting methodologies

  • Answered by AI
  • Q2. Tell me something not mentioned in the resume

I applied via LinkedIn and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell something about yourself
  • Q2. Previous experience,psychological questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while interview.. Speak more dont be nervous, interviewer just want to how you express yourself..

I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me why would you want to work as customer service assistant?
  • Ans. 

    I enjoy helping people and providing excellent customer service.

    • I have a passion for assisting others and ensuring their needs are met.

    • I have strong communication and problem-solving skills.

    • I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

    • I have previous experience in customer service roles and have received positive feedback from customers.

    • I believe in the importance of buildin...

  • Answered by AI
  • Q2. What is your best customer service experience?
  • Ans. 

    My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.

    • I patiently listened to the customer's problem and empathized with their frustration.

    • I asked probing questions to gather all the necessary information to understand the issue.

    • I researched and explored different solutions to find the best resolution.

    • I communicated the steps clearly to the customer a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Great communication
Tips of good customer service
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Excel formulas asked
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is your name and about your self
  • Q2. Previous day routine
  • Ans. 

    My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.

    • Started the day by checking emails and voicemails for any customer inquiries

    • Responded to customer inquiries via phone, email, or chat

    • Resolved customer issues and complaints in a timely and professional manner

    • Provided product information and assistance to customers

    • Maintained accurate records of customer intera

  • Answered by AI
Round 2 - Assignment 

Ascent test for English

Interview Preparation Tips

Interview preparation tips for other job seekers - Please read before the interview about customer support

I applied via Walk-in and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce your self in Hindi
  • Q2. Tell us about air pollution
  • Ans. 

    Air pollution is the presence of harmful substances in the air that we breathe.

    • Air pollution can be caused by natural sources such as wildfires and volcanic eruptions, as well as human activities like transportation and industrial processes.

    • Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

    • Exposure to air pollution can lead to respiratory and cardiovascular problems,...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Cool going interview. But the waiting period is too long
Round 1 - One-on-one 

(1 Question)

  • Q1. Everyone can crack this interview
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Proven ability to handle difficult customers and resolve issues

    • Proficient in using CRM software and handling multiple communication channels

    • Received multiple positive customer feedback and recognition for outstandi...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself that's it 🤣
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.

    • I have over 5 years of experience in the customer service industry.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have a proven track record of meeting and exceeding customer satisfaction goals.

    • I am proficient in using customer service software and have exc...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I would suggest try other company then this, HRH is just waste of time you will loose flexibility here and I'm sure you will quit in few months so better go for good company than this

Interview Questionnaire 

4 Questions

  • Q1. Describe a place you like in Hyderabad?
  • Q2. Tell me about yourself?
  • Q3. Always remember while your answering you should be confident and speak out loud ,what ever to speak you need to be confident and always remember to describe about place, mention where it is located why you...
  • Q4. Start with your name ,as myself or i am. describe what you are going in present situation in life like are you pursing any degree ,say it out loud .if you are fresher say it .tell you experience in your li...

Interview Questionnaire 

1 Question

  • Q1. Tell me something about your self

Athena BPO Interview FAQs

How many rounds are there in Athena BPO Quality Analyst interview?
Athena BPO interview process usually has 1 rounds. The most common rounds in the Athena BPO interview process are HR.

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Athena BPO Quality Analyst Interview Process

based on 1 interview

Interview experience

1
  
Bad
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Athena BPO Quality Analyst Salary
based on 52 salaries
₹1.3 L/yr - ₹3.7 L/yr
37% less than the average Quality Analyst Salary in India
View more details

Athena BPO Quality Analyst Reviews and Ratings

based on 16 reviews

3.6/5

Rating in categories

3.7

Skill development

3.6

Work-life balance

3.3

Salary

3.7

Job security

3.2

Company culture

3.7

Promotions

3.7

Work satisfaction

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