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Athena BPO Assistant Manager Operations Interview Questions and Answers

Updated 20 Jul 2022

Athena BPO Assistant Manager Operations Interview Experiences

1 interview found

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About myself first, then work experience related, data related and deep knowledge and bifervation also about same, agent wise now and productive

Interview Preparation Tips

Topics to prepare for Athena BPO Assistant Manager Operations interview:
  • Apr
  • MIS Reporting
  • Monthly Reports
  • Attrition Control
  • Shrinkage Control
Interview preparation tips for other job seekers - Bad experience, as dialer is first copy which may lead leaders into trouble, no incremental, we have to personally nominate agents or leaders for increment individual per month, market cost and here cost is very low to all like agents, team leader, manager.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions asked on KRA
  • Q2. Questions asked on Team handling
  • Q3. Questions asked on Operation Score card Parameters.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be to the point and answer appropriately, so prepare before hand.

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Aptitude and excel test

Round 2 - One-on-one 

(1 Question)

  • Q1. Accounting and Financial Analysis questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Prepare for basic accounting questions
2) Have working knowledge of lookups, index-march, nested-if functions in MS-Excel.

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Multiple choice questions

Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation and other requirements

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident .
Try to speak up and raise concern where required

I applied via Naukri.com and was interviewed in Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What's your current role ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be self don't make things

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I am hotel management graduate. If you give me a job..hard working to do that

Interview Preparation Tips

Interview preparation tips for other job seekers - Sir ,iam Jinto and I done my degree in this accademic year and I hear about tech Mahindra .one of the best company in india so I choose their
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Dec 2024.

Round 1 - HR 

(2 Questions)

  • Q1. What is your notice period, and what is your current salary?
  • Ans. 

    My notice period is 1 month, and my current salary is $60,000 per year.

    • Notice period is 1 month

    • Current salary is $60,000 per year

  • Answered by AI
  • Q2. What is your notice period?
  • Ans. 

    My notice period is one month.

    • Notice period is one month

    • Standard notice period in the industry

    • Can be negotiable based on circumstances

  • Answered by AI
Round 2 - Technical 

(6 Questions)

  • Q1. What is an amortization entry?
  • Ans. 

    An amortization entry is a financial transaction that spreads the cost of an intangible asset over its useful life.

    • Amortization entries are used to gradually reduce the value of intangible assets on the balance sheet.

    • They are typically recorded as a debit to amortization expense and a credit to the intangible asset account.

    • Examples of intangible assets that may require amortization entries include patents, trademarks,

  • Answered by AI
  • Q2. What is the process for recording a depreciation entry in accounting?
  • Ans. 

    Depreciation entry in accounting involves allocating the cost of an asset over its useful life.

    • Calculate the depreciation expense using a chosen method (straight-line, double-declining balance, units of production, etc.)

    • Debit the depreciation expense account and credit the accumulated depreciation account

    • Adjust the book value of the asset on the balance sheet

    • Repeat the process each accounting period until the asset is

  • Answered by AI
  • Q3. What are the types of reconstruction currently being undertaken?
  • Ans. 

    Types of reconstruction currently being undertaken include urban, environmental, and infrastructure reconstruction.

    • Urban reconstruction - rebuilding of cities and towns after natural disasters or conflicts

    • Environmental reconstruction - restoration of ecosystems and habitats

    • Infrastructure reconstruction - repairing or upgrading of roads, bridges, and utilities

    • Examples: rebuilding of New Orleans after Hurricane Katrina, ...

  • Answered by AI
  • Q4. What is your reason for seeking a job change?
  • Ans. 

    Seeking new challenges and growth opportunities in a dynamic work environment.

    • Looking for new challenges and opportunities for growth

    • Seeking a more dynamic work environment

    • Interested in taking on more responsibilities as an Assistant Manager

  • Answered by AI
  • Q5. What automation ideas have you implemented or suggested in your current processes?
  • Ans. 

    Implemented automation ideas include introducing automated email notifications for order status updates and setting up automated data backups.

    • Introduced automated email notifications for order status updates to improve communication with customers

    • Set up automated data backups to ensure data security and prevent loss

    • Suggested implementing automated inventory management system to streamline operations and reduce manual e

  • Answered by AI
  • Q6. What is the accounting entry for prepaid expenses?
  • Ans. 

    Prepaid expenses are assets paid for in advance but not yet used, so the accounting entry involves debiting an asset account and crediting a liability account.

    • Debit the Prepaid Expense account (asset account) to increase its balance

    • Credit the Cash/Bank account or Accounts Payable account to decrease the balance

    • As the prepaid expense is used up, it is recognized as an expense on the income statement

    • Examples: Prepaid ren

  • Answered by AI
Round 3 - Technical 

(8 Questions)

  • Q1. What is the amortization entry?
  • Ans. 

    Amortization entry is a financial accounting process of spreading the cost of an intangible asset over its useful life.

    • Amortization entry is used to allocate the cost of intangible assets such as patents, copyrights, and trademarks over their useful life.

    • It helps in matching the expense of the asset with the revenue it generates.

    • The entry typically involves debiting amortization expense and crediting accumulated amorti...

  • Answered by AI
  • Q2. What is your understanding of Lean?
  • Ans. 

    Lean is a methodology focused on maximizing customer value while minimizing waste.

    • Lean is about continuously improving processes to eliminate waste and increase efficiency.

    • It involves identifying value from the customer's perspective and streamlining operations to deliver that value.

    • Lean principles include Kaizen (continuous improvement), Just-in-Time production, and Jidoka (automation with a human touch).

    • Examples of L...

  • Answered by AI
  • Q3. What is your understanding of Six Sigma
  • Ans. 

    Six Sigma is a data-driven methodology used to improve processes by reducing defects and variations.

    • Six Sigma aims to achieve near perfection in processes by identifying and eliminating causes of defects or errors.

    • It uses statistical tools and techniques to measure and analyze process performance.

    • The goal of Six Sigma is to reduce variation and improve efficiency, ultimately leading to cost savings and customer satisfa...

  • Answered by AI
  • Q4. What are the techniques used in Six Sigma?
  • Ans. 

    Six Sigma techniques include DMAIC, Lean Six Sigma, Root Cause Analysis, and Statistical Process Control.

    • DMAIC (Define, Measure, Analyze, Improve, Control) is a structured problem-solving methodology used to improve processes.

    • Lean Six Sigma combines Six Sigma methods with Lean manufacturing principles to reduce waste and improve efficiency.

    • Root Cause Analysis is a technique used to identify the underlying cause of a pr...

  • Answered by AI
  • Q5. What is a service level?
  • Ans. 

    A service level is a metric used to measure the performance of a service provider in meeting customer expectations.

    • Service level agreements (SLAs) define the expected level of service to be provided

    • Service levels are often expressed as a percentage of time that a service is available or delivered within a certain timeframe

    • Monitoring and reporting on service levels helps identify areas for improvement

    • Example: A service ...

  • Answered by AI
  • Q6. What are Service Level Agreements (SLAs)?
  • Ans. 

    SLAs are agreements between a service provider and a customer that outline the level of service expected.

    • SLAs define the scope, quality, and responsibilities of the service provider.

    • They include metrics such as response time, resolution time, and uptime guarantees.

    • Penalties may be specified for failing to meet SLA requirements.

    • Examples include a web hosting company guaranteeing 99.9% uptime or a call center promising t

  • Answered by AI
  • Q7. What automation ideas have you proposed for the current processes?
  • Ans. 

    I have proposed implementing robotic process automation (RPA) for repetitive tasks, using workflow automation tools, and integrating AI for data analysis.

    • Proposed implementing robotic process automation (RPA) for repetitive tasks to increase efficiency

    • Suggested using workflow automation tools to streamline processes and reduce manual errors

    • Recommended integrating AI for data analysis to improve decision-making and fore

  • Answered by AI
  • Q8. What is the case study regarding the entry for accrued expenses?
  • Ans. 

    Accrued expenses refer to expenses that have been incurred but not yet paid.

    • Accrued expenses are recorded as liabilities on the balance sheet.

    • They are typically recognized at the end of an accounting period.

    • Examples include accrued salaries, interest, and utilities.

    • Accrued expenses are important for accurate financial reporting.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The final round with the Operations Head was quite challenging; his primary focus was on automation. He did not inquire about accounting, but rather asked questions related to Six Sigma, Lean methodologies, service levels, and service level agreements.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the team size you are handling?
  • Ans. 

    I am currently handling a team of 15 members.

    • Team size: 15 members

    • Responsible for overseeing daily operations and ensuring team productivity

    • Assigning tasks, providing guidance, and resolving any issues within the team

  • Answered by AI
  • Q2. How will you handle if a user is not performing?
  • Ans. 

    I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.

    • Provide constructive feedback to the user regarding their performance issues

    • Set clear expectations and goals for improvement

    • Offer support and training to help the user improve

    • Implement a performance improvement plan if necessary, with regular check-ins...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Explain your KRAs?
  • Ans. 

    Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.

    • Setting and achieving operational goals

    • Ensuring smooth day-to-day operations

    • Managing team performance and productivity

    • Implementing process improvements

    • Monitoring and analyzing key performance indicators (KPIs)

  • Answered by AI
  • Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
  • Ans. 

    Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.

    • Client's SLA is 99.9% uptime

    • Communicate with client immediately if SLA is missed

    • Investigate root cause of SLA miss

    • Implement corrective actions to prevent future SLA misses

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. People handling related questions
  • Q2. People management
  • Q3. Shrinkage Management
  • Q4. Conflict management
  • Q5. Score card and rating

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare on people management
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What are your roles and responsibilities how would u control shrinkage and attrition
  • Ans. 

    Roles include overseeing operations, managing staff, controlling shrinkage and attrition.

    • Implementing strict inventory control measures to reduce shrinkage

    • Conducting regular audits to identify areas of potential shrinkage

    • Training staff on proper inventory management techniques

    • Implementing employee retention programs to reduce attrition

    • Conducting exit interviews to understand reasons for attrition

  • Answered by AI
  • Q2. How good you are in excel and how would you achieve your sla's in tough situations
  • Ans. 

    I am proficient in Excel and use advanced functions to meet SLAs in tough situations.

    • I am highly skilled in Excel, including VLOOKUP, pivot tables, and macros.

    • I prioritize tasks based on urgency and impact on SLAs.

    • I constantly monitor and analyze data to identify bottlenecks and improve efficiency.

    • I communicate effectively with team members to ensure everyone is aligned on priorities and deadlines.

    • In tough situations, ...

  • Answered by AI

Athena BPO Interview FAQs

How many rounds are there in Athena BPO Assistant Manager Operations interview?
Athena BPO interview process usually has 1 rounds. The most common rounds in the Athena BPO interview process are One-on-one Round.

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Athena BPO Assistant Manager Operations Salary
based on 5 salaries
₹3.5 L/yr - ₹9.5 L/yr
25% less than the average Assistant Manager Operations Salary in India
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Athena BPO Assistant Manager Operations Reviews and Ratings

based on 5 reviews

4.7/5

Rating in categories

3.2

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4.7

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4.7

Salary

4.7

Job security

4.7

Company culture

4.0

Promotions

4.0

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