Athena BPO Assistant Manager Operations Interview Questions and Answers

Multiple choice questions

Q1. Salary negotiation and other requirements
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Q1. Why you want to join Genpact
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Q2. What value you will add to the process.
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Q3. Where do you see yourself after 5 years
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Q1. Situation based questions Kpi n kra related questions Formula related questions
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Q1. What are your roles and responsibilities how would u control shrinkage and attrition
Ans. 
Roles include overseeing operations, managing staff, controlling shrinkage and attrition.
• Implementing strict inventory control measures to reduce shrinkage

• Conducting regular audits to identify areas of potential shrinkage

• Training staff on proper inventory management techniques

• Implementing employee retention programs to reduce attrition

• Conducting exit interviews to understand reasons for attrition
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Q2. How good you are in excel and how would you achieve your sla's in tough situations
Ans. 
I am proficient in Excel and use advanced functions to meet SLAs in tough situations.
• I am highly skilled in Excel, including VLOOKUP, pivot tables, and macros.

• I prioritize tasks based on urgency and impact on SLAs.

• I constantly monitor and analyze data to identify bottlenecks and improve efficiency.

• I communicate effectively with team members to ensure everyone is aligned on priorities and deadlines.

• In tough situations, ...read more
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Q1. Basic questions related to sanctions and transaction monitoring.
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