Athena BPO Assistant Manager Operations Interview Questions and Answers

Q1. Introduction about urself Ur current ctc
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I have a proven track record of meeting and exceeding customer satisfaction goals

• I am proficient in using CRM systems and other custo
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Q2. Second round was on call with client asking about ur introduction ur prevoius work details why u leave prevoius company ur family background in english and hindi language After that explaining work profi...read more
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Q3. No holiday for 3 month on time u have to come and half an hour it can be late...for leaving
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Q1. Tell me why would you want to work as customer service assistant?
Ans. 
I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their needs are met.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I believe in the importance of buildin...read more
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Q2. What is your best customer service experience?
Ans. 
My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.
• I patiently listened to the customer's problem and empathized with their frustration.

• I asked probing questions to gather all the necessary information to understand the issue.

• I researched and explored different solutions to find the best resolution.

• I communicated the steps clearly to the customer a...read more
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Q1. What is your level of flexibility regarding work hours?
Ans. 
I am highly flexible with work hours, adapting to team needs and project demands to ensure operational efficiency.
• I can adjust my schedule to accommodate team meetings or urgent tasks, even if it means working late or starting early.

• For example, during peak project phases, I have previously shifted my hours to ensure all deadlines were met without compromising quality.

• I am open to rotating shifts or on-call duties if r...read more
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Q2. How do you commute to the office?
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Q1. About u r self
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Q2. Why iam hire u
Ans. 
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have X years of experience in customer service roles

• I have a strong ability to communicate effectively with customers and resolve issues efficiently

• I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
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Ai based test for language

Q1. Basic questions
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Q1. Introduce your self in Hindi
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Q2. Tell us about air pollution
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Air pollution is the presence of harmful substances in the air that we breathe.
• Air pollution can be caused by natural sources such as wildfires and volcanic eruptions, as well as human activities like transportation and industrial processes.

• Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

• Exposure to air pollution can lead to respiratory and cardiovascular problems,...read more
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