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Athena BPO

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3.2

based on 725 Reviews

Video summary

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Athena BPO Customer Service Executive Interview Questions and Answers

Updated 23 Jul 2023

Athena BPO Customer Service Executive Interview Experiences

7 interviews found

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 14 May 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Result

Selected

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

View all tips

Round 2 - Technical

(3 Questions)

Q1. Tell me about your self?

Add your answer

Q2. Why we should hire your?

Add your answer

Q3. Why you want to work in our company?

Add your answer

Round 3 - Technical

(2 Questions)

Q1. How long you work in our company?

Add your answer

Q2. Tell me about your self?

Add your answer

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 6 Jun 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.

View all tips

Round 2 - HR

(2 Questions)

Q1. Tell me something about yourself than asking to privious job details if you are experienced than salary expectations.

Add your answer

Q2. Tell me something about for Mumbai

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask your interview first in English language than other questions answered go ahead with your regional language but without fumble do your job as a very confident.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 2 May 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all tips

Round 2 - HR

(2 Questions)

Q1. Tell me about your self

Add your answer

Q2. Are you comfortable to talk in English

Add your answer

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 23 Jul 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Be honest with your years of experience. All information you share will be verified at the time of joining.

View all tips

Round 2 - HR

(1 Question)

Q1. 1. Tell me about yourself 2. What are your salary expectations 3. Why you want this role

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Same questions asked by the manager

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyone with good communication skills can get a job here. Apart from this the experience which you get on floor can vary with the team you're working with. Salary gets credited on time. You can begin here as a fresher but don't stay for too long if growth isn't given.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 19 Apr 2022

I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - HR

(5 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. What is your family background?

Add your answer

Q3. Share details of your previous job.

Add your answer

Q4. Why should we hire you?

Add your answer

Q5. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't worry about interview. One can easily pass the interview with minimum knowledge of English.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 9 Apr 2022

I applied via Apna Jobs and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(3 Questions)

Q1. Why are you looking for a change?

Add your answer

Q2. How long will you work in this company?

Add your answer

Q3. Do your parents knows you are working for call center?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - We should be very dedicated towards our work whatever the work is.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 29 Apr 2022

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - HR

(2 Questions)

Q1. About my self why did want to join

Add your answer

Q2. Rates of speech and engliss speaking

Ans.

Rates of speech and English speaking are important for effective communication in customer service.

Speaking clearly and at a moderate pace helps customers understand you better
Using simple language and avoiding jargon can make communication easier
Being aware of cultural differences in language and communication styles is important
Active listening and asking clarifying questions can help ensure effective communication
Ex...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident don't feel narvous and be positive and answer all question confidently and positively

Top trending discussions

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Interview Tips & Stories

a business analyst

Best answer to give to HR on why am I on notice!

Hi, I have recently left my job and on my notice with 20 days pending. While giving interviews, when the HR asks me what's the notice I say it's 30 days (officially 60 days). But since only 20 days are left, is it better to tell them outright that I'm on notice or wait for them to ask? 1 or 2 replies I have thought of if they ask why I am already on notice is - "In my current role I was not able to leverage and improve my current skills optimally and it was detrimental to my career path of working towards Product from Business Analyst. With the decision to change company and since I have given quite a few interviews in the last 1.5 months, I decided to put down my papers in order to mitigate the risk of not getting an offer due to a longer notice period." I would like some reviews or feedback on this or is there a better answer to give so that I don't lose much leverage during the interview process. Thanks! P.S. This is for a job in India.

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICCS

Anonymous

posted on 26 Jul 2021

Interview Questionnaire

1 Question

Q1. Tell me something about your self

Add your answer

Customer Service Executive Interview Questions & Answers

Credence Resource Management

Anonymous

posted on 2 Nov 2022

I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. Tell me why would you want to work as customer service assistant?

Ans.

I enjoy helping people and providing excellent customer service.

I have a passion for assisting others and ensuring their needs are met.
I have strong communication and problem-solving skills.
I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.
I have previous experience in customer service roles and have received positive feedback from customers.
I believe in the importance of buildin...

Answered by AI

Add your answer

Q2. What is your best customer service experience?

Ans.

My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.

I patiently listened to the customer's problem and empathized with their frustration.
I asked probing questions to gather all the necessary information to understand the issue.
I researched and explored different solutions to find the best resolution.
I communicated the steps clearly to the customer a...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Great communication
Tips of good customer service

Customer Service Executive Interview Questions & Answers

Credence Resource Management

Anonymous

posted on 2 May 2021

Interview Questionnaire

2 Questions

Q1. Tell about yourself

Add your answer

Q2. Tell about your previous company

Add your answer

Athena BPO Interview FAQs

How many rounds are there in Athena BPO Customer Service Executive interview?

Athena BPO interview process usually has 2-3 rounds. The most common rounds in the Athena BPO interview process are Resume Shortlist, HR and Technical.

How to prepare for Athena BPO Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Athena BPO. The most common topics and skills that interviewers at Athena BPO expect are outbound process, Calling, Inbound Calls, Inbound Process and Outbound Calling.

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Athena BPO Interviews By Designations

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Athena BPO Customer Service Executive Interview Process

based on 4 interviews

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Resume Shortlist Round
HR Round

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Athena BPO Customer Service Executive Salary

based on 387 salaries

₹1 L/yr - ₹3.5 L/yr

30% less than the average Customer Service Executive Salary in India

View more details

Athena BPO Salaries in India

Customer Service Executive 387 salaries	₹1 L/yr - ₹3.5 L/yr
Telecaller 122 salaries	₹0.8 L/yr - ₹4.5 L/yr
Sales Executive 112 salaries	₹1.2 L/yr - ₹4.2 L/yr
Team Lead 88 salaries	₹1.5 L/yr - ₹5.5 L/yr
Customer Care Executive 64 salaries	₹0.9 L/yr - ₹3.5 L/yr