Athena BPO Telecaller Interview Questions, Process, and Tips

Q1. Can you provide a self-introduction?
Ans. 
I am a highly motivated and experienced Telecaller with a proven track record of exceeding sales targets.
• Experienced in making outbound calls to potential customers

• Skilled in promoting products and services over the phone

• Proven ability to meet and exceed sales targets

• Excellent communication and negotiation skills
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Q2. Can you provide a brief overview of your last job?
Ans. 
I worked as a telecaller at a telecommunications company, handling inbound and outbound calls to assist customers with their inquiries and concerns.
• Handled incoming calls from customers regarding billing issues

• Made outbound calls to follow up on customer inquiries and resolve issues

• Provided excellent customer service by addressing concerns and providing solutions

• Maintained accurate records of customer interactions and
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Q3. How many years of experience do you have in a call center environment?
Ans. 
I have 3 years of experience in a call center environment.
• I have worked in a call center for 3 years handling customer inquiries and resolving issues.

• During my time in the call center, I have developed strong communication and problem-solving skills.

• I am familiar with using call center software and CRM systems to manage customer interactions efficiently.
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Q4. What are your salary expectations?
Ans. 
I am looking for a competitive salary that reflects my experience and skills.
• Research industry standards for Telecaller salaries

• Consider your level of experience and skills

• Be prepared to negotiate based on job responsibilities and benefits

• Provide a salary range if possible
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Q1. Tell me about yourself
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Q2. What do you know about sales?
Ans. 
Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.
• Sales is a crucial aspect of business, as it directly impacts revenue generation.

• It involves identifying potential customers and convincing them to purchase a product or service.

• Sales professionals use various techniques such as cold calling, networking, and presentations to r...read more
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Q3. To audit a call means what?
Ans. 
To audit a call means to review and assess the quality and effectiveness of a phone conversation.
• Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

• It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

• The call may be audited for compliance with company policies, sales techniques, or customer sa...read more
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No bonding in teams members in office

Q1. Tell me something about Mumbai
Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
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Q2. If the customer behave rudely how you handle that?
Ans. 
When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Avoid arguing or responding rudely

• Seek assistance from a supervisor if necessary
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Q3. What will happen if customer abuse you
Ans. 
If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.
• Stay calm and composed

• Listen to the customer's concerns

• Avoid responding with anger or aggression

• Apologize if necessary and try to resolve the issue

• If the abuse continues, inform a supervisor or manager
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