Upload Button Icon Add office photos

Athena BPO

Compare button icon Compare button icon Compare

Filter interviews by

Clear (1)

Athena BPO Telecaller Interview Questions, Process, and Tips

Updated 31 Jan 2025

Top Athena BPO Telecaller Interview Questions and Answers

Athena BPO Telecaller Interview Experiences

7 interviews found

Telecaller Interview Questions & Answers

user image Vijay Dabhade

posted on 31 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Can you provide a self-introduction?
  • Ans. 

    I am a highly motivated and experienced Telecaller with a proven track record of exceeding sales targets.

    • Experienced in making outbound calls to potential customers

    • Skilled in promoting products and services over the phone

    • Proven ability to meet and exceed sales targets

    • Excellent communication and negotiation skills

  • Answered by AI
  • Q2. Can you provide a brief overview of your last job?
  • Ans. 

    I worked as a telecaller at a telecommunications company, handling inbound and outbound calls to assist customers with their inquiries and concerns.

    • Handled incoming calls from customers regarding billing issues

    • Made outbound calls to follow up on customer inquiries and resolve issues

    • Provided excellent customer service by addressing concerns and providing solutions

    • Maintained accurate records of customer interactions and

  • Answered by AI
  • Q3. How many years of experience do you have in a call center environment?
  • Ans. 

    I have 3 years of experience in a call center environment.

    • I have worked in a call center for 3 years handling customer inquiries and resolving issues.

    • During my time in the call center, I have developed strong communication and problem-solving skills.

    • I am familiar with using call center software and CRM systems to manage customer interactions efficiently.

  • Answered by AI
  • Q4. What are your salary expectations?
  • Ans. 

    I am looking for a competitive salary that reflects my experience and skills.

    • Research industry standards for Telecaller salaries

    • Consider your level of experience and skills

    • Be prepared to negotiate based on job responsibilities and benefits

    • Provide a salary range if possible

  • Answered by AI

HCLTech

A more secure future awaits you

Find your spark and supercharge your own potential

Telecaller Interview Questions & Answers

user image Anonymous

posted on 29 Dec 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What do you know about sales?
  • Ans. 

    Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.

    • Sales is a crucial aspect of business, as it directly impacts revenue generation.

    • It involves identifying potential customers and convincing them to purchase a product or service.

    • Sales professionals use various techniques such as cold calling, networking, and presentations to r...

  • Answered by AI
  • Q3. To audit a call means what?
  • Ans. 

    To audit a call means to review and assess the quality and effectiveness of a phone conversation.

    • Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

    • It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

    • The call may be audited for compliance with company policies, sales techniques, or customer sa...

  • Answered by AI

Telecaller Interview Questions Asked at Other Companies

Q1. 1.What is the Excel? Excel is a short cut method and easy to meth ... read more
asked in Jio
Q2. Some times switch off customer number what do you
Q3. How to compromise a customer who don't want pay the due
asked in 9 Plus 9
Q4. Tell me the difference between credit card & Debit card
asked in 9 Plus 9
Q5. What is credit card & what is debit card

Telecaller Interview Questions & Answers

user image Anonymous

posted on 16 Jan 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - Group Discussion 

No bonding in teams members in office

Interview Preparation Tips

Topics to prepare for Athena BPO Telecaller interview:
  • Banking
Interview preparation tips for other job seekers - Athena bpo pvt ltd is the best job for freshers and experience guys so you join Athena and keep it up your life

Telecaller Interview Questions & Answers

user image Anonymous

posted on 21 Feb 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about Mumbai
  • Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
  • Answered Anonymously
  • Q2. If the customer behave rudely how you handle that?
  • Ans. 

    When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.

    • Stay calm and composed

    • Listen actively to understand their concerns

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or alternative options

    • Avoid arguing or responding rudely

    • Seek assistance from a supervisor if necessary

  • Answered by AI
  • Q3. What will happen if customer abuse you
  • Ans. 

    If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.

    • Stay calm and composed

    • Listen to the customer's concerns

    • Avoid responding with anger or aggression

    • Apologize if necessary and try to resolve the issue

    • If the abuse continues, inform a supervisor or manager

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be calm in every situation and show them that you can handle customer sincerely in every situation

Athena BPO interview questions for designations

 Telecaller Agent

 (1)

 Customer Service Executive

 (7)

 Sales Executive

 (3)

 Tele Marketing Executive

 (3)

 MIS Executive

 (2)

 Coordinator

 (2)

 Customer Sales Executive

 (2)

 Quality Analyst

 (1)

Telecaller Interview Questions & Answers

user image Anonymous

posted on 5 Aug 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.

    • Experienced in customer service and sales

    • Strong communication skills

    • Ability to work well under pressure

    • Passionate about providing excellent service to customers

  • Answered by AI

Telecaller Interview Questions & Answers

user image Anonymous

posted on 21 Apr 2022

I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Why are you looking for a change?
  • Q5. Tell me about yourself.
  • Q6. Inform as per process shift time. Confirm they are comfortable with the timings?
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about Mumbai? What's your hobby?
  • Q2. Where do you your self in next 5 years?
  • Q3. Is there have any leaves required in coming 6 month.

Interview Preparation Tips

Interview preparation tips for other job seekers - Attire should be formal
Carry updated resume.
Be in confidence.
Be in at given time.
Minimum qualification required HSC Passed.
Aadhar card is mandatory

Telecaller Interview Questions & Answers

user image Anonymous

posted on 6 Jun 2022

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. Tell me about your experience in … ...
  • Q3. What do you know about our company’s product/services

Interview Preparation Tips

Interview preparation tips for other job seekers - Check the confidence and grooming the employee

Interview questions from similar companies

I applied via Referral and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. About yourself my name is Asmakhatoon khatoon idid graduation in b.com and i have teaching experience igot hr recruter job in fair links but due to my son i drop it and looking for work from hom...
  • Q2. Tell something about your memorable day
  • Ans. 

    My memorable day was when I won a singing competition.

    • Participated in a singing competition

    • Performed my favorite song

    • Received first prize and recognition

    • Celebrated with friends and family

  • Answered by AI
  • Q3. Where you see yourself after 5 year
  • Ans. 

    In 5 years, I see myself as a successful telecaller, having gained expertise in customer service and communication skills.

    • Working as a team leader, managing a group of telecallers

    • Achieving high sales targets consistently

    • Building strong relationships with clients and customers

    • Continuously improving my communication and persuasion skills

    • Taking on additional responsibilities and contributing to the growth of the company

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your best Be confidence and do hard work

Telecaller Interview Questions & Answers

Genpact user image Madhuri davidraju

posted on 19 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. How you handle aggressive customers
  • Ans. 

    I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.

    • Stay calm and composed

    • Listen actively to understand their concerns

    • Empathize with their emotions

    • Offer solutions to address their issues

    • Seek assistance from a supervisor if needed

  • Answered by AI

I applied via Company Website and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. To ask personal details like qualifications,, experience, This field knowledge base questions, etc...

Interview Preparation Tips

Topics to prepare for Tech Mahindra Telecaller interview:
  • Tele caller
Interview preparation tips for other job seekers - U can use ur knowledge,, don't fear we tell all thinking frankly...
Contribute & help others!
anonymous
You can choose to be anonymous

Athena BPO Interview FAQs

How many rounds are there in Athena BPO Telecaller interview?
Athena BPO interview process usually has 1-2 rounds. The most common rounds in the Athena BPO interview process are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in Athena BPO Telecaller interview?

Some of the top questions asked at the Athena BPO Telecaller interview -

  1. If the customer behave rudely how you handle th...read more
  2. What will happen if customer abuse ...read more
  3. What do you know about sal...read more
How long is the Athena BPO Telecaller interview process?

The duration of Athena BPO Telecaller interview process can vary, but typically it takes about less than 2 weeks to complete.

Recently Viewed

SALARIES

ADA Tech Solutions Private Limited

SALARIES

Penguin Random House

No Salaries

LIST OF COMPANIES

Penguin Random House

Overview

SALARIES

BPO+

JOBS

Unayur Marketing

No Jobs

SALARIES

BPO+

SALARIES

Penguin Random House

SALARIES

Athena BPO

REVIEWS

ADA Tech Solutions Private Limited

No Reviews

SALARIES

Penguin Random House

Tell us how to improve this page.

Athena BPO Telecaller Interview Process

based on 9 interviews

1 Interview rounds

  • One-on-one Round
View more

Sun Pharmaceutical Industries

Join us and thrive in a company culture that inspires and empowers.

Telecaller Interview Questions from Similar Companies

TCS Telecaller Interview Questions
3.7
 • 2 Interviews
View all
Athena BPO Telecaller Salary
based on 123 salaries
₹0.8 L/yr - ₹4.5 L/yr
7% more than the average Telecaller Salary in India
View more details

Athena BPO Telecaller Reviews and Ratings

based on 35 reviews

2.8/5

Rating in categories

3.1

Skill development

2.5

Work-life balance

2.5

Salary

2.6

Job security

2.5

Company culture

2.4

Promotions

2.5

Work satisfaction

Explore 35 Reviews and Ratings
Customer Service Executive
387 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Telecaller
123 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Sales Executive
111 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Team Lead
89 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Care Executive
64 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Athena BPO with

Genpact

3.8
Compare

WNS

3.4
Compare

TCS

3.7
Compare

Infosys BPM

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview