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Athena BPO

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3.2

based on 693 Reviews

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Athena BPO Telecaller Interview Questions, Process, and Tips

Updated 5 Aug 2024

Top Athena BPO Telecaller Interview Questions and Answers

Athena BPO Telecaller Interview Experiences

5 interviews found

Telecaller Interview Questions & Answers

user image Anonymous

posted on 29 Dec 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What do you know about sales?
  • Ans. 

    Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.

    • Sales is a crucial aspect of business, as it directly impacts revenue generation.

    • It involves identifying potential customers and convincing them to purchase a product or service.

    • Sales professionals use various techniques such as cold calling, networking, and presentations to r...

    • Answered by AI
    Add your answer
  • Q3. To audit a call means what?
  • Ans. 

    To audit a call means to review and assess the quality and effectiveness of a phone conversation.

    • Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

    • It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

    • The call may be audited for compliance with company policies, sales techniques, or customer sa...

    • Answered by AI
    Add your answer

Telecaller Interview Questions & Answers

user image Anonymous

posted on 21 Feb 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about Mumbai
  • Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
    • Answered Anonymously
    Add your answer
  • Q2. If the customer behave rudely how you handle that?
  • Ans. 

    When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.

    • Stay calm and composed

    • Listen actively to understand their concerns

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or alternative options

    • Avoid arguing or responding rudely

    • Seek assistance from a supervisor if necessary

    • Answered by AI
    View 1 more answer
  • Q3. What will happen if customer abuse you
  • Ans. 

    If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.

    • Stay calm and composed

    • Listen to the customer's concerns

    • Avoid responding with anger or aggression

    • Apologize if necessary and try to resolve the issue

    • If the abuse continues, inform a supervisor or manager

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be calm in every situation and show them that you can handle customer sincerely in every situation

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Telecaller Interview Questions & Answers

user image Anonymous

posted on 5 Aug 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.

    • Experienced in customer service and sales

    • Strong communication skills

    • Ability to work well under pressure

    • Passionate about providing excellent service to customers

    • Answered by AI
    Add your answer

Telecaller Interview Questions & Answers

user image Anonymous

posted on 21 Apr 2022

I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Why are you looking for a change?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
  • Q6. Inform as per process shift time. Confirm they are comfortable with the timings?
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about Mumbai? What's your hobby?
    • Add your answer
  • Q2. Where do you your self in next 5 years?
    • Add your answer
  • Q3. Is there have any leaves required in coming 6 month.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Attire should be formal
Carry updated resume.
Be in confidence.
Be in at given time.
Minimum qualification required HSC Passed.
Aadhar card is mandatory

Athena BPO interview questions for designations

 Telecaller Agent

 (1)

 Customer Service Executive

 (7)

 Sales Executive

 (3)

 Tele Marketing Executive

 (3)

 Customer Sales Executive

 (2)

 Coordinator

 (2)

 MIS Executive

 (2)

 Assistant Manager Operations

 (1)

Telecaller Interview Questions & Answers

user image Anonymous

posted on 6 Jun 2022

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Tell me about your experience in … ...
    • Add your answer
  • Q3. What do you know about our company’s product/services
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Check the confidence and grooming the employee

Top trending discussions

View All
Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
Got a question about Athena BPO?
Ask anonymously on communities.

Interview questions from similar companies

Telecaller Interview Questions & Answers

Corpone Staffing Solutions user image Mallika Jonnalagadda

posted on 11 Nov 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Fresher or experience
    • Add your answer
  • Q2. Why would u like work in Bpo
    • Add your answer

Telecalling Executive Interview Questions & Answers

Vcare Call Center user image Anonymous

posted on 19 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

An aptitude test is a type of psychometric test used to assess cognitive skills and other specific abilities and behavioural traits. Job aptitude tests are very common; almost any employer uses them to screen candidates; among them are the Royal Air Force, EY, Goldman Sachs, and Nursing & midwifery administrators. The most popular ones

Round 2 - Coding Test 

Questions on software and system designs. For this, candidates require analytical and logical thinking to solve problems and scenarios for the onsite or virtual interview.

Round 3 - Case Study 

Similar to new markets, companies need to develop new products in order to grow. This problem is intimidating for most clients due to potential high costs and a fear of the unknown. Your case study interview framework should dive deep into the new product before anything else.

Round 4 - Group Discussion 

What is a group interview?

A group interview is when an employee or team of employees interviews multiple candidates simultaneously, or when a team of employees forms a panel to interview one candidate. Employers typically perform both types of group interviews in conference rooms to simulate a meeting or team project.

Round 5 - One-on-one 

(2 Questions)

  • Q1. Structured Interview:
    • Add your answer
  • Q2. Semi-Structured Interview
    • Add your answer
Round 6 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What is your understanding of the role of an HR department?
    • Add your answer
Round 7 - Assignment 

What are Interview Assignments? A task or project that a recruiter asks candidates to do as part of an interview. It tests candidates' skills and ensures they can do the job. It's a great way to understand a candidate's abilities and potential better.

Round 8 - Technical 

(2 Questions)

  • Q1. What programming languages are you most familiar with?
  • Ans. 

    I am most familiar with Python, Java, and JavaScript.

    • Python

    • Java

    • JavaScript

    • Answered by AI
    Add your answer
  • Q2. Describe the troubleshooting process you’d follow for a crashing program.
  • Ans. 

    I would start by checking for any recent updates or changes, then look for error messages, try restarting the program, and if necessary, seek help from IT support.

    • Check for any recent updates or changes that may have caused the program to crash

    • Look for any error messages or pop-up notifications that could provide clues to the issue

    • Try restarting the program to see if that resolves the problem

    • If the program continues to...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Highlight your relevant experience and skills that match the job description. Also, research the company and the job role to show that you have a genuine interest in the organization. Finally, be sure to follow up after submitting your application to show your enthusiasm and dedication.

Telecalling Executive Interview Questions & Answers

HRH Next Services user image Anonymous

posted on 24 May 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Case Study 

To share a points in english

Round 2 - One-on-one 

(2 Questions)

  • Q1. One on one round was held with client
    • Add your answer
  • Q2. Tell Self introduction
    • Add your answer

Telecaller Interview Questions & Answers

Corpone Staffing Solutions user image Mallika Jonnalagadda

posted on 11 Nov 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Fresher or experience
    • Add your answer
  • Q2. Why would u like work in Bpo
    • Add your answer
More about working at Athena BPO

Athena BPO Interview FAQs

How many rounds are there in Athena BPO Telecaller interview?
Athena BPO interview process usually has 1-2 rounds. The most common rounds in the Athena BPO interview process are One-on-one Round, HR and Resume Shortlist.
What are the top questions asked in Athena BPO Telecaller interview?

Some of the top questions asked at the Athena BPO Telecaller interview -

  1. If the customer behave rudely how you handle th...read more
  2. What will happen if customer abuse ...read more
  3. What do you know about sal...read more

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Athena BPO Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 5 Athena BPO interviews
Referral
WalkIn
60%
40%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Athena BPO Telecaller Salary
based on 123 salaries
₹0.8 L/yr - ₹4 L/yr
At par with the average Telecaller Salary in India
View more details

Athena BPO Telecaller Reviews and Ratings

based on 35 reviews

2.8/5

Rating in categories

3.1

Skill development

2.5

Work-Life balance

2.5

Salary & Benefits

2.6

Job Security

2.5

Company culture

2.5

Promotions/Appraisal

2.5

Work Satisfaction

Explore 35 Reviews and Ratings
Athena BPO Salaries in India
Customer Service Executive
390 salaries
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₹1 L/yr - ₹3.5 L/yr

Telecaller
123 salaries
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₹0.8 L/yr - ₹4 L/yr

Sales Executive
109 salaries
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₹1 L/yr - ₹4.1 L/yr

Team Lead
89 salaries
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₹1.5 L/yr - ₹5.5 L/yr

Customer Care Executive
65 salaries
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₹0.9 L/yr - ₹3 L/yr

Explore more salaries
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