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Collman Services Telecaller Interview Questions and Answers

Updated 17 Apr 2022

Collman Services Telecaller Interview Experiences

1 interview found

Telecaller Interview Questions & Answers

user image Anonymous

posted on 17 Apr 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. How to compromise a customer who don't want pay the due
  • Ans. 

    To compromise a customer who doesn't want to pay the due, it is important to understand their concerns and find a mutually beneficial solution.

    • Listen to the customer's reasons for not wanting to pay and empathize with their situation.

    • Offer alternative payment options or negotiate a payment plan that suits both parties.

    • Highlight the benefits of paying the due, such as avoiding late fees or maintaining a good credit scor...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - First we should work dedicated and with involvement in our work

Interview questions from similar companies

I applied via Referral and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Give your brief introduction
  • Q2. You are experience or fresher
  • Q3. What uh know about insurance and bpo
  • Ans. 

    Insurance and BPO are two different industries that are often intertwined. BPOs provide support services to insurance companies.

    • BPOs provide customer service, claims processing, and other support services to insurance companies

    • Insurance companies outsource these services to BPOs to reduce costs and improve efficiency

    • BPOs may also provide back-office support to insurance companies, such as data entry and document proces...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep giving interviews uh will be selected in good company with good salary in Jesus name . Amen

I applied via Shine and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 
Round 3 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in whatever creative idea you suggest!
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Your expectations
  • Q3. Study background
  • Q4. Why you want to join with us
  • Q5. What are your expectations from company
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - Group Discussion 

No bonding in teams members in office

Interview Preparation Tips

Topics to prepare for Athena BPO Telecaller interview:
  • Banking
Interview preparation tips for other job seekers - Athena bpo pvt ltd is the best job for freshers and experience guys so you join Athena and keep it up your life
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about Mumbai
  • Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
  • Answered Anonymously
  • Q2. If the customer behave rudely how you handle that?
  • Ans. 

    When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.

    • Stay calm and composed

    • Listen actively to understand their concerns

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or alternative options

    • Avoid arguing or responding rudely

    • Seek assistance from a supervisor if necessary

  • Answered by AI
  • Q3. What will happen if customer abuse you
  • Ans. 

    If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.

    • Stay calm and composed

    • Listen to the customer's concerns

    • Avoid responding with anger or aggression

    • Apologize if necessary and try to resolve the issue

    • If the abuse continues, inform a supervisor or manager

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be calm in every situation and show them that you can handle customer sincerely in every situation

I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Why are you looking for a change?
  • Q5. Tell me about yourself.
  • Q6. Inform as per process shift time. Confirm they are comfortable with the timings?
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about Mumbai? What's your hobby?
  • Q2. Where do you your self in next 5 years?
  • Q3. Is there have any leaves required in coming 6 month.

Interview Preparation Tips

Interview preparation tips for other job seekers - Attire should be formal
Carry updated resume.
Be in confidence.
Be in at given time.
Minimum qualification required HSC Passed.
Aadhar card is mandatory

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. Tell me about your experience in … ...
  • Q3. What do you know about our company’s product/services

Interview Preparation Tips

Interview preparation tips for other job seekers - Check the confidence and grooming the employee
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.

    • Experienced in customer service and sales

    • Strong communication skills

    • Ability to work well under pressure

    • Passionate about providing excellent service to customers

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Can you provide a self-introduction?
  • Ans. 

    I am a highly motivated and experienced Telecaller with a proven track record of exceeding sales targets.

    • Experienced in making outbound calls to potential customers

    • Skilled in promoting products and services over the phone

    • Proven ability to meet and exceed sales targets

    • Excellent communication and negotiation skills

  • Answered by AI
  • Q2. Can you provide a brief overview of your last job?
  • Ans. 

    I worked as a telecaller at a telecommunications company, handling inbound and outbound calls to assist customers with their inquiries and concerns.

    • Handled incoming calls from customers regarding billing issues

    • Made outbound calls to follow up on customer inquiries and resolve issues

    • Provided excellent customer service by addressing concerns and providing solutions

    • Maintained accurate records of customer interactions and

  • Answered by AI
  • Q3. How many years of experience do you have in a call center environment?
  • Ans. 

    I have 3 years of experience in a call center environment.

    • I have worked in a call center for 3 years handling customer inquiries and resolving issues.

    • During my time in the call center, I have developed strong communication and problem-solving skills.

    • I am familiar with using call center software and CRM systems to manage customer interactions efficiently.

  • Answered by AI
  • Q4. What are your salary expectations?
  • Ans. 

    I am looking for a competitive salary that reflects my experience and skills.

    • Research industry standards for Telecaller salaries

    • Consider your level of experience and skills

    • Be prepared to negotiate based on job responsibilities and benefits

    • Provide a salary range if possible

  • Answered by AI
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Collman Services Interview FAQs

How many rounds are there in Collman Services Telecaller interview?
Collman Services interview process usually has 2 rounds. The most common rounds in the Collman Services interview process are Resume Shortlist and One-on-one Round.

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Collman Services Telecaller Salary
based on 92 salaries
₹1 L/yr - ₹3.6 L/yr
12% more than the average Telecaller Salary in India
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Collman Services Telecaller Reviews and Ratings

based on 13 reviews

4.1/5

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4.2

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3.7

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