Collman Services Telecaller Interview Questions and Answers

Q1. Tell me about yourself
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Q2. Your expectations
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Q3. Study background
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Q4. Why you want to join with us
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Q5. What are your expectations from company
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Q1. Tell me about yourself
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Q2. What do you know about sales?
Ans. 
Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.
• Sales is a crucial aspect of business, as it directly impacts revenue generation.

• It involves identifying potential customers and convincing them to purchase a product or service.

• Sales professionals use various techniques such as cold calling, networking, and presentations to r...read more
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Q3. To audit a call means what?
Ans. 
To audit a call means to review and assess the quality and effectiveness of a phone conversation.
• Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

• It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

• The call may be audited for compliance with company policies, sales techniques, or customer sa...read more
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Q1. Give your brief introduction
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Q2. You are experience or fresher
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Q3. What uh know about insurance and bpo
Ans. 
Insurance and BPO are two different industries that are often intertwined. BPOs provide support services to insurance companies.
• BPOs provide customer service, claims processing, and other support services to insurance companies

• Insurance companies outsource these services to BPOs to reduce costs and improve efficiency

• BPOs may also provide back-office support to insurance companies, such as data entry and document proces...read more
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No bonding in teams members in office

Q1. Tell me something about Mumbai
Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
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Q2. If the customer behave rudely how you handle that?
Ans. 
When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Avoid arguing or responding rudely

• Seek assistance from a supervisor if necessary
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Q3. What will happen if customer abuse you
Ans. 
If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.
• Stay calm and composed

• Listen to the customer's concerns

• Avoid responding with anger or aggression

• Apologize if necessary and try to resolve the issue

• If the abuse continues, inform a supervisor or manager
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Q1. Tell me about your self
Ans. 
I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.
• Experienced in customer service and sales

• Strong communication skills

• Ability to work well under pressure

• Passionate about providing excellent service to customers
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Q1. Share details of your previous job.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why are you looking for a change?
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Q5. Tell me about yourself.
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Q6. Inform as per process shift time. Confirm they are comfortable with the timings?
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Q1. Tell me something about Mumbai? What's your hobby?
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Q2. Where do you your self in next 5 years?
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Q3. Is there have any leaves required in coming 6 month.
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