Collman Services Telecaller Interview Questions and Answers

Q1. Tell me about yourself
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Q2. Your expectations
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Q3. Study background
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Q4. Why you want to join with us
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Q5. What are your expectations from company
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No bonding in teams members in office

Q1. Tell me something about Mumbai
Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
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Q2. If the customer behave rudely how you handle that?
Ans. 
When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Avoid arguing or responding rudely

• Seek assistance from a supervisor if necessary
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Q3. What will happen if customer abuse you
Ans. 
If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.
• Stay calm and composed

• Listen to the customer's concerns

• Avoid responding with anger or aggression

• Apologize if necessary and try to resolve the issue

• If the abuse continues, inform a supervisor or manager
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Q1. Share details of your previous job.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why are you looking for a change?
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Q5. Tell me about yourself.
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Q6. Inform as per process shift time. Confirm they are comfortable with the timings?
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Q1. Tell me something about Mumbai? What's your hobby?
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Q2. Where do you your self in next 5 years?
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Q3. Is there have any leaves required in coming 6 month.
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Q1. Tell me about your self
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Q2. Tell me about your experience in … ...
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Q3. What do you know about our company’s product/services
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Q1. Tell me about your self
Ans. 
I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.
• Experienced in customer service and sales

• Strong communication skills

• Ability to work well under pressure

• Passionate about providing excellent service to customers
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Q1. Can you provide a self-introduction?
Ans. 
I am a highly motivated and experienced Telecaller with a proven track record of exceeding sales targets.
• Experienced in making outbound calls to potential customers

• Skilled in promoting products and services over the phone

• Proven ability to meet and exceed sales targets

• Excellent communication and negotiation skills
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Q2. Can you provide a brief overview of your last job?
Ans. 
I worked as a telecaller at a telecommunications company, handling inbound and outbound calls to assist customers with their inquiries and concerns.
• Handled incoming calls from customers regarding billing issues

• Made outbound calls to follow up on customer inquiries and resolve issues

• Provided excellent customer service by addressing concerns and providing solutions

• Maintained accurate records of customer interactions and
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Q3. How many years of experience do you have in a call center environment?
Ans. 
I have 3 years of experience in a call center environment.
• I have worked in a call center for 3 years handling customer inquiries and resolving issues.

• During my time in the call center, I have developed strong communication and problem-solving skills.

• I am familiar with using call center software and CRM systems to manage customer interactions efficiently.
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Q4. What are your salary expectations?
Ans. 
I am looking for a competitive salary that reflects my experience and skills.
• Research industry standards for Telecaller salaries

• Consider your level of experience and skills

• Be prepared to negotiate based on job responsibilities and benefits

• Provide a salary range if possible
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