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Pace Setters Business Solutions Telecaller Interview Questions and Answers

Updated 16 May 2023

Pace Setters Business Solutions Telecaller Interview Experiences

3 interviews found

Telecaller Interview Questions & Answers

user image Soumayadeep Mukherjee

posted on 16 May 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Your expectations
  • Q3. Study background
  • Q4. Why you want to join with us
  • Q5. What are your expectations from company

Telecaller Interview Questions & Answers

user image Anonymous

posted on 4 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Give your brief introduction
  • Q2. You are experience or fresher
  • Q3. What uh know about insurance and bpo
  • Ans. 

    Insurance and BPO are two different industries that are often intertwined. BPOs provide support services to insurance companies.

    • BPOs provide customer service, claims processing, and other support services to insurance companies

    • Insurance companies outsource these services to BPOs to reduce costs and improve efficiency

    • BPOs may also provide back-office support to insurance companies, such as data entry and document proces...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep giving interviews uh will be selected in good company with good salary in Jesus name . Amen

Telecaller Interview Questions Asked at Other Companies

Q1. 1.What is the Excel? Excel is a short cut method and easy to meth ... read more
asked in Jio
Q2. Some times switch off customer number what do you
Q3. How to compromise a customer who don't want pay the due
asked in 9 Plus 9
Q4. Tell me the difference between credit card & Debit card
asked in 9 Plus 9
Q5. What is credit card & what is debit card

Telecaller Interview Questions & Answers

user image Anonymous

posted on 20 Jun 2022

I applied via Shine and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 
Round 3 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in whatever creative idea you suggest!

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Can you provide a self-introduction?
  • Q2. Can you provide a brief overview of your last job?
  • Q3. How many years of experience do you have in a call center environment?
  • Q4. What are your salary expectations?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What do you know about sales?
  • Ans. 

    Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.

    • Sales is a crucial aspect of business, as it directly impacts revenue generation.

    • It involves identifying potential customers and convincing them to purchase a product or service.

    • Sales professionals use various techniques such as cold calling, networking, and presentations to r...

  • Answered by AI
  • Q3. To audit a call means what?
  • Ans. 

    To audit a call means to review and assess the quality and effectiveness of a phone conversation.

    • Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

    • It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

    • The call may be audited for compliance with company policies, sales techniques, or customer sa...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - Group Discussion 

No bonding in teams members in office

Interview Preparation Tips

Topics to prepare for Athena BPO Telecaller interview:
  • Banking
Interview preparation tips for other job seekers - Athena bpo pvt ltd is the best job for freshers and experience guys so you join Athena and keep it up your life
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about Mumbai
  • Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
  • Answered Anonymously
  • Q2. If the customer behave rudely how you handle that?
  • Ans. 

    When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.

    • Stay calm and composed

    • Listen actively to understand their concerns

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or alternative options

    • Avoid arguing or responding rudely

    • Seek assistance from a supervisor if necessary

  • Answered by AI
  • Q3. What will happen if customer abuse you
  • Ans. 

    If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.

    • Stay calm and composed

    • Listen to the customer's concerns

    • Avoid responding with anger or aggression

    • Apologize if necessary and try to resolve the issue

    • If the abuse continues, inform a supervisor or manager

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be calm in every situation and show them that you can handle customer sincerely in every situation
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.

    • Experienced in customer service and sales

    • Strong communication skills

    • Ability to work well under pressure

    • Passionate about providing excellent service to customers

  • Answered by AI

I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Why are you looking for a change?
  • Q5. Tell me about yourself.
  • Q6. Inform as per process shift time. Confirm they are comfortable with the timings?
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about Mumbai? What's your hobby?
  • Q2. Where do you your self in next 5 years?
  • Q3. Is there have any leaves required in coming 6 month.

Interview Preparation Tips

Interview preparation tips for other job seekers - Attire should be formal
Carry updated resume.
Be in confidence.
Be in at given time.
Minimum qualification required HSC Passed.
Aadhar card is mandatory

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. Tell me about your experience in … ...
  • Q3. What do you know about our company’s product/services

Interview Preparation Tips

Interview preparation tips for other job seekers - Check the confidence and grooming the employee

Pace Setters Business Solutions Interview FAQs

How many rounds are there in Pace Setters Business Solutions Telecaller interview?
Pace Setters Business Solutions interview process usually has 2 rounds. The most common rounds in the Pace Setters Business Solutions interview process are HR, Resume Shortlist and Aptitude Test.
What are the top questions asked in Pace Setters Business Solutions Telecaller interview?

Some of the top questions asked at the Pace Setters Business Solutions Telecaller interview -

  1. What uh know about insurance and ...read more
  2. Study backgro...read more

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Pace Setters Business Solutions Telecaller Interview Process

based on 3 interviews

Interview experience

3.3
  
Average
View more

Telecaller Interview Questions from Similar Companies

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Pace Setters Business Solutions Telecaller Salary
based on 163 salaries
₹0.8 L/yr - ₹3 L/yr
13% less than the average Telecaller Salary in India
View more details

Pace Setters Business Solutions Telecaller Reviews and Ratings

based on 71 reviews

3.7/5

Rating in categories

3.5

Skill development

3.3

Work-life balance

3.0

Salary

3.4

Job security

3.6

Company culture

2.8

Promotions

3.1

Work satisfaction

Explore 71 Reviews and Ratings
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