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Athena BPO Team Lead Operations Interview Questions and Answers

Updated 21 Oct 2023

Athena BPO Team Lead Operations Interview Experiences

2 interviews found

Team Lead Operations Interview Questions & Answers

user image Shivaraj Patil

posted on 21 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Explain about profile.
  • Q2. What were my KPI and KRA
Round 3 - Behavioral 

(4 Questions)

  • Q1. Attrition related.
  • Q2. Shrinkage related.
  • Q3. Bonding with the team.
  • Q4. Motivation to the team.
Round 4 - Behavioral 

(1 Question)

  • Q1. Yet to happen the interview.

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best and be confident.

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, system information regarding data upload, team manage questions

Interview Preparation Tips

Interview preparation tips for other job seekers - should be good english/ no buffle

Team Lead Operations Interview Questions Asked at Other Companies

asked in Delhivery
Q1. What was thr volume of shipment handled per day in previous desig ... read more
asked in iEnergizer
Q2. How do you calculate shrinkage and attrition ?
asked in Flipkart
Q3. Basic work flow of operation from IB(Inbound) to OB(Outbound)
asked in Flipkart
Q4. How to control attrition rate, your 5 years goals, achiements and ... read more
asked in Startek
Q5. How could you manage shrinkage and attrition

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. What is your level of flexibility regarding work hours?
  • Ans. 

    I am highly flexible with work hours, adapting to team needs and project demands to ensure operational efficiency.

    • I can adjust my schedule to accommodate team meetings or urgent tasks, even if it means working late or starting early.

    • For example, during peak project phases, I have previously shifted my hours to ensure all deadlines were met without compromising quality.

    • I am open to rotating shifts or on-call duties if r...

  • Answered by AI
  • Q2. How do you commute to the office?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

I have passed the given test

Round 2 - Technical 

(1 Question)

  • Q1. Client round and manager round was there and i have cleared these technical rounds
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self Introduction & Resume Walk Through.
Round 2 - One-on-one 

(1 Question)

  • Q1. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Own your resume, experience and skills set

Interview Questionnaire 

1 Question

  • Q1. Tell me something about your self
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. About u r self
  • Q2. Why iam hire u
  • Ans. 

    I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.

    • I have X years of experience in customer service roles

    • I have a strong ability to communicate effectively with customers and resolve issues efficiently

    • I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Ai based test for language

Round 2 - HR 

(1 Question)

  • Q1. Basic questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Anybody can crack

Interview Questionnaire 

2 Questions

  • Q1. Tell about yourself
  • Q2. Tell about your previous company

I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me why would you want to work as customer service assistant?
  • Ans. 

    I enjoy helping people and providing excellent customer service.

    • I have a passion for assisting others and ensuring their needs are met.

    • I have strong communication and problem-solving skills.

    • I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

    • I have previous experience in customer service roles and have received positive feedback from customers.

    • I believe in the importance of buildin...

  • Answered by AI
  • Q2. What is your best customer service experience?
  • Ans. 

    My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.

    • I patiently listened to the customer's problem and empathized with their frustration.

    • I asked probing questions to gather all the necessary information to understand the issue.

    • I researched and explored different solutions to find the best resolution.

    • I communicated the steps clearly to the customer a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Great communication
Tips of good customer service

Athena BPO Interview FAQs

How many rounds are there in Athena BPO Team Lead Operations interview?
Athena BPO interview process usually has 4 rounds. The most common rounds in the Athena BPO interview process are Behavioral, Resume Shortlist and HR.
What are the top questions asked in Athena BPO Team Lead Operations interview?

Some of the top questions asked at the Athena BPO Team Lead Operations interview -

  1. self introduction, system information regarding data upload, team manage questi...read more
  2. Yet to happen the intervi...read more
  3. Attrition relat...read more

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Athena BPO Team Lead Operations Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Athena BPO Team Lead Operations Salary
based on 9 salaries
₹1.8 L/yr - ₹3.4 L/yr
59% less than the average Team Lead Operations Salary in India
View more details

Athena BPO Team Lead Operations Reviews and Ratings

based on 6 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

4.9

Salary

4.9

Job security

4.9

Company culture

4.9

Promotions

4.9

Work satisfaction

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