Invensis Technologies Customer Service Executive Interview Questions and Answers

Q1. Why Alorica and how?
Add your answer
Q2. It is new opportunity for me !
Add your answer
Q3. Customer Service experience?
Add your answer
Q4. Do you like being on the phone with clients?
Add your answer

Information exchange

Q1. Documentation included as lot
Add your answer

Q1. What is your name and about your self
Add your answer
Q2. Previous day routine
Ans. 
My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.
• Started the day by checking emails and voicemails for any customer inquiries

• Responded to customer inquiries via phone, email, or chat

• Resolved customer issues and complaints in a timely and professional manner

• Provided product information and assistance to customers

• Maintained accurate records of customer intera
Answered by AI
Add your answer

Ascent test for English

Q1. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.
• I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

• I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.

• I am adept at building rapport with customer...read more
Answered by AI
View 1 more answer
Q2. TELL ME SOMETHING ABOUT SELF?
Ans. 
I am a dedicated and empathetic customer service executive with excellent communication skills.
• I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a friendly and approachable demeanor, which helps in building rapport with customers.

• I am proficient in using customer ...read more
Answered by AI
View 1 more answer

Ai based test for language

Q1. Basic questions
Add your answer

Self introduction of candidate

Conducting exam for candidates

Conducting exam for candidates

Q1. Speak about customer service
Add your answer
Q2. What do you know about bpo
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...read more
Answered by AI
Add your answer

The assignment was very goood

Q1. Tell me about the company Tell me about your weakness and how did you overcome it
Add your answer

Q1. Normal Daily life work Balance questions
Add your answer
Q2. What are you doing today before came for interview
Add your answer
Q3. What are your skill to grow up you for any company
Ans. 
My skills in communication, problem-solving, and adaptability make me a valuable asset to any company.
• Excellent communication skills to interact with customers and colleagues

• Strong problem-solving skills to resolve customer issues efficiently

• Adaptability to changing situations and willingness to learn new skills

• Ability to work well under pressure and meet deadlines

• Positive attitude and team player mentality

• Proficient i...read more
Answered by AI
Add your answer
Q4. What are your last qualifications
Ans. 
I have a Bachelor's degree in Business Administration and a certification in Customer Service.
• Bachelor's degree in Business Administration

• Certification in Customer Service
Answered by AI
Add your answer
Q5. Why you want to join this company
Ans. 
I am excited to join this company because of its reputation for excellent customer service and commitment to employee development.
• I have researched the company and am impressed by its customer-centric approach

• I am excited about the opportunity to work with a team of dedicated professionals

• I am looking for a company that values employee growth and development

• I believe my skills and experience align well with the company...read more
Answered by AI
Add your answer