Invensis Technologies Customer Service Executive Interview Questions and Answers

Q1. Why are you looking for a change?
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Q2. How long will you work in this company?
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Q3. Do your parents knows you are working for call center?
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Q1. About my self why did want to join
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Q2. Rates of speech and engliss speaking
Ans. 
Rates of speech and English speaking are important for effective communication in customer service.
• Speaking clearly and at a moderate pace helps customers understand you better

• Using simple language and avoiding jargon can make communication easier

• Being aware of cultural differences in language and communication styles is important

• Active listening and asking clarifying questions can help ensure effective communication

• Ex...read more
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Q1. Why should we hire you?
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Q2. Why did you chose our company?
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Q1. What skills do you have?
Ans. 
I have strong communication skills, problem-solving abilities, and a customer-focused mindset.
• Excellent verbal and written communication skills

• Ability to empathize with customers and address their concerns effectively

• Strong problem-solving skills to resolve customer issues efficiently

• Ability to work well under pressure and handle difficult situations calmly

• Customer-focused mindset to ensure customer satisfaction
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Q2. Where do you see yourself in 5 yrs?
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Q1. Self introduction
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Q2. Tell me about BPO
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BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• Examples of BPO companies include Teleperformance, Convergys, a
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It was about grammar and fill in the blanks

Q1. Strength and weakness
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Q2. Why do we hire you
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Self introduction of candidate

Conducting exam for candidates

Conducting exam for candidates

Q1. Speak about customer service
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Q2. What do you know about bpo
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...read more
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and feedback

• I have a proven track record of meeting and exceeding customer satisfaction goals
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Q2. Package details
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