Athena BPO Collections Executive Interview Questions and Answers

Q1. What do you see yourself as after 5 years?
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Q2. What are your weakness?
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Q1. Why you want to apply for the job
Ans. 
I am applying for the job because I have a strong background in collections and enjoy the challenge of resolving outstanding debts.
• I have several years of experience working in collections, which has given me a deep understanding of the process and strategies for successful debt recovery.

• I am motivated by the opportunity to make a positive impact by helping individuals and businesses resolve their financial obligations...read more
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Q1. How will you manage irate customers.
Ans. 
I will listen to their concerns, empathize with them, and offer solutions to resolve their issues.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer solutions to resolve their issues

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their satisfaction
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Q1. Tell me why would you want to work as customer service assistant?
Ans. 
I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their needs are met.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I believe in the importance of buildin...read more
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Q2. What is your best customer service experience?
Ans. 
My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.
• I patiently listened to the customer's problem and empathized with their frustration.

• I asked probing questions to gather all the necessary information to understand the issue.

• I researched and explored different solutions to find the best resolution.

• I communicated the steps clearly to the customer a...read more
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Q1. Excel formulas asked
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Q1. What is your name and about your self
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Q2. Previous day routine
Ans. 
My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.
• Started the day by checking emails and voicemails for any customer inquiries

• Responded to customer inquiries via phone, email, or chat

• Resolved customer issues and complaints in a timely and professional manner

• Provided product information and assistance to customers

• Maintained accurate records of customer intera
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Ascent test for English

Q1. Introduce your self in Hindi
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Q2. Tell us about air pollution
Ans. 
Air pollution is the presence of harmful substances in the air that we breathe.
• Air pollution can be caused by natural sources such as wildfires and volcanic eruptions, as well as human activities like transportation and industrial processes.

• Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

• Exposure to air pollution can lead to respiratory and cardiovascular problems,...read more
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Q1. Everyone can crack this interview
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Q1. Tell me about yourself
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I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using CRM software and handling multiple communication channels

• Received multiple positive customer feedback and recognition for outstandi...read more
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Q1. Tell me about yourself that's it 🤣
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of meeting and exceeding customer satisfaction goals.

• I am proficient in using customer service software and have exc...read more
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