Athena BPO Interview Questions, Process, and Tips

Q1. Tell me something about yourself than asking to privious job details if you are experienced than salary expectations.
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Q2. Tell me something about for Mumbai
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Basic knowledge information well known

Basic knowledge attitudes test

Q1. Wbat is rbi asking
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Q2. What is sales executives
Ans. 
Sales executives are professionals responsible for selling products or services to customers.
• Sales executives identify potential customers and generate leads

• They communicate with customers to understand their needs and offer solutions

• They negotiate prices and close deals

• Sales executives also maintain relationships with existing customers and ensure customer satisfaction

• They may work in various industries such as retail...read more
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Q1. Tell me about your self
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Q2. Are you comfortable to talk in English
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Q1. Tell me something about Mumbai
Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
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Q2. If the customer behave rudely how you handle that?
Ans. 
When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Avoid arguing or responding rudely

• Seek assistance from a supervisor if necessary
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Q3. What will happen if customer abuse you
Ans. 
If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.
• Stay calm and composed

• Listen to the customer's concerns

• Avoid responding with anger or aggression

• Apologize if necessary and try to resolve the issue

• If the abuse continues, inform a supervisor or manager
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Q1. Tell me about your self
Ans. 
I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.
• Experienced in customer service and sales

• Strong communication skills

• Ability to work well under pressure

• Passionate about providing excellent service to customers
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Q1. Tell me abouthyourself .
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Q1. Are you comfortable with the 9.30 to 6.30 shift ,if target not complete time will be extend 30min.
Ans. Yes , i am comfartable with this.
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