Athena BPO Agent Interview Questions and Answers

Stay calm and professional, listen actively, empathize, and offer solutions.

• Remain calm and professional, do not take the customer's behavior personally

• Listen actively to the customer's concerns and complaints

• Empathize with the customer and acknowledge their feelings

• Offer solutions and options to resolve the issue

• If necessary, involve a supervisor or manager to assist in resolving the issue

EOS stands for Entrepreneurial Operating System, a business management system.

• EOS helps businesses to streamline their operations and achieve their goals.

• It includes tools and processes for setting priorities, improving communication, and increasing accountability.

• EOS is based on the book 'Traction' by Gino Wickman.

• Some insurance agencies use EOS to improve their business operations.