Athena BPO Telecalling Interview Questions and Answers

Q1. Excel formulas asked
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Q1. About u r self
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Q2. Why iam hire u
Ans. 
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have X years of experience in customer service roles

• I have a strong ability to communicate effectively with customers and resolve issues efficiently

• I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
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Q1. What is your level of flexibility regarding work hours?
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I am highly flexible with work hours, adapting to team needs and project demands to ensure operational efficiency.
• I can adjust my schedule to accommodate team meetings or urgent tasks, even if it means working late or starting early.

• For example, during peak project phases, I have previously shifted my hours to ensure all deadlines were met without compromising quality.

• I am open to rotating shifts or on-call duties if r...read more
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Q2. How do you commute to the office?
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Q1. Introduce your self in Hindi
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Q2. Tell us about air pollution
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Air pollution is the presence of harmful substances in the air that we breathe.
• Air pollution can be caused by natural sources such as wildfires and volcanic eruptions, as well as human activities like transportation and industrial processes.

• Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

• Exposure to air pollution can lead to respiratory and cardiovascular problems,...read more
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Q1. Everyone can crack this interview
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using CRM software and handling multiple communication channels

• Received multiple positive customer feedback and recognition for outstandi...read more
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Q1. Tell me about yourself that's it 🤣
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of meeting and exceeding customer satisfaction goals.

• I am proficient in using customer service software and have exc...read more
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Q1. Normal Daily life work Balance questions
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Q2. What are you doing today before came for interview
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Q3. What are your skill to grow up you for any company
Ans. 
My skills in communication, problem-solving, and adaptability make me a valuable asset to any company.
• Excellent communication skills to interact with customers and colleagues

• Strong problem-solving skills to resolve customer issues efficiently

• Adaptability to changing situations and willingness to learn new skills

• Ability to work well under pressure and meet deadlines

• Positive attitude and team player mentality

• Proficient i...read more
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Q4. What are your last qualifications
Ans. 
I have a Bachelor's degree in Business Administration and a certification in Customer Service.
• Bachelor's degree in Business Administration

• Certification in Customer Service
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Q5. Why you want to join this company
Ans. 
I am excited to join this company because of its reputation for excellent customer service and commitment to employee development.
• I have researched the company and am impressed by its customer-centric approach

• I am excited about the opportunity to work with a team of dedicated professionals

• I am looking for a company that values employee growth and development

• I believe my skills and experience align well with the company...read more
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Group descution is shering opinions with 3 and 5 members about structure process and about any topic this is the group descution.

Q1. Tell me something is about your pr
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I have passed the given test

Q1. Client round and manager round was there and i have cleared these technical rounds
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