Teleperformance Interview Questions, Process, and Tips for Experienced

Q1. Can you tell me about yourself?
Ans. 
Experienced professional with a background in retail management and a passion for team leadership and customer service.
• Over 5 years of experience in retail management

• Strong leadership skills with a focus on team development

• Proven track record of exceeding sales targets

• Passionate about providing excellent customer service
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Q2. Why did you leave your previous company?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Desire for new challenges

• Opportunity for professional growth

• Relocation to a new area
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Q3. What are the details regarding the working shifts?
Ans. 
Working shifts vary based on business needs, typically including mornings, evenings, weekends, and holidays.
• Shifts may include morning shifts starting at 7am, evening shifts ending at 11pm, overnight shifts, and split shifts.

• Employees may be required to work weekends and holidays based on the business's operating hours and needs.

• Shift schedules are usually provided in advance to allow for planning and coordination.

• Flex...read more
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Q1. Can you provide details about your previous work experience?
Ans. 
I have 5 years of experience in retail management, overseeing daily operations and leading a team of employees.
• Managed daily operations of a retail store

• Led a team of employees to achieve sales targets

• Implemented strategies to improve customer satisfaction

• Trained new staff on company policies and procedures
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Q2. What can you tell me about accounts receivable (AR) collections?
Ans. 
Accounts receivable collections involve managing and collecting payments from customers who owe money to the company.
• AR collections involve following up with customers to ensure timely payment of invoices

• It requires strong communication skills to negotiate payment terms and resolve any disputes

• Monitoring aging reports to identify overdue accounts and taking appropriate actions

• Utilizing collection software or systems to...read more
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Q3. ERP questions
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Q1. What are all types of collections in AR, complete F&A Collections questions
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Q2. Salary discussion
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Q1. Introductions, about last worked organisation
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Amcat online assessment

Q1. Ops round where hr can ask any questions to check comms and your english speaking ability
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Q2. How you celebrated your last birthday
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Q3. Describe in brief about yourself
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Q4. How you spent your day
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Q1. Tell me about yourself.
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Q2. How do you maintain NPS scores?
Ans. 
Maintain NPS scores by focusing on customer feedback, addressing issues promptly, and training staff.
• Regularly collect and analyze customer feedback through surveys and reviews

• Address any negative feedback or issues promptly to improve customer satisfaction

• Provide ongoing training and support to staff to ensure they deliver excellent customer service

• Implement strategies to exceed customer expectations and create memora...read more
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Q1. What is my availability to work ?
Ans. 
My availability to work will be 8 hours from Monday to Friday.
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Q2. When will I be joining ?
Ans. 
I will be joining from 1 December or if there would be any such requirements to company prior to that I will join before the date . Also, I will be ready to accept any change with respect to availability and adjustments.
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It was all about Google Certification Course .

Q1. What they expected is fast internet service availability?
Ans. 
Yes, I will be having fast internet services if once job get confirmed.
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Q2. What additional requirements was to have quite room environment .
Ans. 
A quiet room environment is necessary for better focus and concentration during customer service interactions.
• Eliminate background noise such as loud music or conversations

• Use noise-cancelling headphones if needed

• Ensure proper soundproofing in the room

• Avoid distractions like TV or pets in the room
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Q1. Do I have fast speed internet service with cable C ?
Ans. 
I'm sorry, but I do not have access to information about your internet service provider.
• I do not have access to personal information about your internet service provider.

• Please contact your internet service provider directly for information about your internet service plan.

• I can provide general customer service support, but I do not have specific details about your internet service.
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Q2. Do I have quite room environment?
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