IT Support Specialist Interview Questions and Answers

Listen actively, empathize, apologize, and offer alternative solutions.

• Listen to the customer's complaint without interrupting.

• Empathize with the customer's frustration and apologize for the inconvenience.

• Offer alternative solutions or escalate the issue to a higher authority if necessary.

• Remain calm and professional throughout the interaction.

• Follow up with the customer to ensure their issue has been resolved.

Friend circle refers to a group of friends who share common interests and spend time together.

• Friend circle is a social group of people who have a close bond with each other.

• It is a group of friends who share common interests, hobbies, and values.

• Friend circle can be formed in various settings such as school, college, workplace, or through mutual friends.

• Friend circle provides emotional support, companionship, and a sense of belonging.

• Examples of activities that friend circle...read more

I am proficient in English, both written and spoken.

• I have excellent communication skills in English

• I am able to write professional emails and reports

• I am comfortable speaking with clients and colleagues in English

• I have experience working in English-speaking environments

• I have achieved a high level of proficiency in English through education and practice

OST and PST are file formats used by Microsoft Outlook to store email data.

• OST (Offline Storage Table) is used for offline access to email data, while PST (Personal Storage Table) is used for archiving and backup.

• OST files are synchronized with the Exchange server, while PST files are stored locally on the user's computer.

• OST files are typically larger in size compared to PST files.

• OST files are used for accessing email data when offline, while PST files are used for storing ...read more