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IntouchCX Interview Questions and Answers
58 Interview questions
I have extensive experience using Excel filters to analyze and manage large datasets efficiently.
Utilized filters to sort customer service data by response times, identifying areas for improvement.
Applied multiple criteria filters to segment customer feedback based on satisfaction ratings and product categories.
Created custom views using filters to quickly access specific data sets for reporting purposes.
Used adva...
I would highlight the pen's features, benefits, and emotional appeal to effectively sell it to the customer.
Identify the customer's needs: Ask questions to understand what they look for in a pen, such as comfort or ink quality.
Highlight features: Discuss the pen's design, grip, and ink type, emphasizing how these enhance the writing experience.
Demonstrate value: Explain how this pen can improve their daily tasks, ...
To troubleshoot a phone with a software issue, follow a systematic approach to identify and resolve the problem.
Restart the phone to clear temporary glitches.
Check for software updates; outdated software can cause issues.
Clear the app cache for problematic applications, e.g., if a social media app crashes.
Perform a factory reset as a last resort, ensuring data is backed up first.
Run a diagnostic tool if available,...
Quality refers to the degree of excellence of a product or service, meeting or exceeding customer expectations.
Quality is about meeting specifications and standards, e.g., a car that meets safety regulations.
It involves customer satisfaction, e.g., a restaurant that consistently receives positive reviews.
Quality assurance processes ensure products are reliable, e.g., software testing to find bugs before release.
Co...
The 7 QC tools are essential techniques for quality control and improvement in various industries.
1. Cause-and-Effect Diagram: Also known as a fishbone diagram, it helps identify root causes of a problem. Example: Analyzing reasons for high defect rates.
2. Check Sheet: A structured form for collecting and analyzing data. Example: Tracking the number of defects per production batch.
3. Control Chart: A graphical too...
Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.
Providing timely and accurate responses to customer inquiries
Resolving customer issues and complaints effectively
Offering product or service recommendations based on customer needs
Collecting and analyzing customer feedback to improve products or services
Maintaining a positive and professional at...
The room is spacious with large windows, a cozy fireplace, and comfortable furniture.
Spacious with large windows
Cozy fireplace
Comfortable furniture
Email writing to address a player's concern about encountering a bug in the game
Acknowledge the player's concern and apologize for the inconvenience caused
Explain that the issue is being looked into by the development team
Assure the player that a fix will be implemented as soon as possible
Offer compensation or a gesture of goodwill for the inconvenience
Provide a contact email or support channel for further assista...
As a Chat Support Executive, daily tasks include responding to customer inquiries, troubleshooting issues, and ensuring customer satisfaction.
Monitor chat queues to ensure timely responses to customer inquiries.
Provide accurate information about products and services, e.g., explaining features of a software application.
Assist customers in troubleshooting issues, such as guiding them through a password reset proces...
Customer care involves providing assistance and support to customers before, during, and after a purchase.
Customer care focuses on meeting the needs and expectations of customers
It involves listening to customer concerns and resolving issues in a timely manner
Building relationships with customers to ensure satisfaction and loyalty
Providing product information, assistance, and guidance to customers
Handling customer...
IntouchCX Interview Experiences
211 interviews found
Anonymous
Selected
I applied via LinkedIn and was interviewed in Dec 2024. There were 3 interview rounds.
English Writing and vocabulary knowledge
(1 Question)
- Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
- Ans.
Email writing to address a player's concern about encountering a bug in the game
Acknowledge the player's concern and apologize for the inconvenience caused
Explain that the issue is being looked into by the development team
Assure the player that a fix will be implemented as soon as possible
Offer compensation or a gesture of goodwill for the inconvenience
Provide a contact email or support channel for further assistance
(1 Question)
- Q1. Salary discussion and practical thinking ability
Interview Preparation Tips
(4 Questions)
- Q1. What is yours favorite place?
- Ans.
My favorite place is a secluded beach with crystal clear waters and white sandy shores.
Secluded beach
Crystal clear waters
White sandy shores
- Q2. What do you know about customer care
- Ans.
Customer care involves providing assistance and support to customers before, during, and after a purchase.
Customer care focuses on meeting the needs and expectations of customers
It involves listening to customer concerns and resolving issues in a timely manner
Building relationships with customers to ensure satisfaction and loyalty
Providing product information, assistance, and guidance to customers
Handling customer inqu...
- Q3. Self introduction
- Q4. What is bpo.Why you want to work with
- Ans.
BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
Working in BPO provides opportunities for career growth and advancement, a...
What type of weather you like
Interview Preparation Tips
Selected
Just basic behavioral aptitude questions that you had to say you agree, disagree or somewhere in between.
(1 Question)
- Q1. Mock customer support chat exam
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. How did you find out about the interviews taking place here?
- Ans.
I learned about the interviews through a job portal and a referral from a friend working in the company.
I regularly check job portals like Indeed and Glassdoor for openings.
A friend who works here informed me about the upcoming interviews.
I follow the company's social media pages for updates on job opportunities.
- Q2. Job portal like LinkedIn
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(3 Questions)
- Q1. You are asked me any question
- Q2. I am ready to anytime told the answer
- Q3. My first skil very interesting most powerful thought and motivation
Interview Preparation Tips
(2 Questions)
- Q1. What was your experience during the one-on-one round with the manager?
- Ans.
The one-on-one round with the manager was insightful and engaging.
Discussed my previous experience in customer support
Answered situational questions on handling difficult customers
Received feedback on communication skills and problem-solving abilities
- Q2. Basically check communication
hemanth v
Selected
I applied via Walk-in and was interviewed in Oct 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. About experience
- Ans.
I have extensive experience in technical support, customer service, and troubleshooting across various platforms.
Worked as a technical support agent for 3 years, resolving over 100 customer issues weekly.
Implemented a new ticketing system that improved response time by 30%.
Trained new team members on troubleshooting techniques and customer service best practices.
Collaborated with cross-functional teams to enhance produ...
English language test
(2 Questions)
- Q1. Salary discussion
- Q2. Previous experience
Interview Preparation Tips
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What is your favorite season and why?
- Ans.
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.
The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.
Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.
I enjoy the festive...
- Q2. Which movie is your favorite and why
- Ans.
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
The Shawshank Redemption is a classic film directed by Frank Darabont.
The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.
The film explores themes of friendship, h...
It was a typing test on a computer
Selected
I applied via Job Fair and was interviewed in Jul 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Personal questions
- Q2. Personal questions about the job
Chat test / Writing test
(2 Questions)
- Q1. Personal questions
- Q2. Questions about the process
(2 Questions)
- Q1. Typing test questions
- Q2. 3 questions in typing test
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about your self
- Q2. Talk 2 minutes on a topic
- Ans.
The importance of effective communication in customer support
Effective communication builds trust with customers
Clear and concise communication helps in resolving issues quickly
Active listening is key to understanding customer needs
Empathy and patience are important in customer interactions
(2 Questions)
- Q1. Verbal reasoning
- Q2. Few questions should be answered in English proficiency
(2 Questions)
- Q1. Few questions related to voice and non voice process
- Q2. If experienced few questions subject to past employment role
Pannel round with some communication skills and english pronounciation etc
(2 Questions)
- Q1. Few questions related to voice and non voice or speak something on a topic for 2 min
- Q2. Salary discussion and nyt shift comfort
Interview Preparation Tips
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IntouchCX Interview FAQs
The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.
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IntouchCX Interviews By Designations
- IntouchCX E Support Officer Interview Questions
- IntouchCX Customer Service Executive Interview Questions
- IntouchCX Senior E Support Officer Interview Questions
- IntouchCX Customer Support Executive Interview Questions
- IntouchCX Customer Service Associate Interview Questions
- IntouchCX Chat and Email Support Executive Interview Questions
- IntouchCX Chat Support Executive Interview Questions
- IntouchCX Customer Service Representative Interview Questions
- Show more
Interview Questions for Popular Designations
- E Support Officer Interview Questions
- Customer Service Executive Interview Questions
- Senior E Support Officer Interview Questions
- Customer Support Executive Interview Questions
- Customer Service Associate Interview Questions
- Chat and Email Support Executive Interview Questions
- Chat Support Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
Overall Interview Experience Rating
based on 210 interview experiences
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Interview Questions from Similar Companies
IntouchCX Reviews and Ratings
based on 2.2k reviews
Rating in categories
Bangalore / Bengaluru
0-5 Yrs
₹ 3-3.5 LPA
|
E Support Officer
1.4k
salaries
|  ₹1.8 L/yr - ₹5 L/yr |
|
Senior E Support Officer
646
salaries
| ₹1.9 L/yr - ₹4.9 L/yr |
|
Senior Consultant
356
salaries
| ₹3 L/yr - ₹5.6 L/yr |
|
Quality Analyst
274
salaries
| ₹2 L/yr - ₹6 L/yr |
|
Team Lead
254
salaries
| ₹3.4 L/yr - ₹8.1 L/yr |
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