IntouchCX Non Voice Customer Service Executive Interview Questions and Answers

Q1. If the company needs the employee of only 3 month than why you doesn't mentioned in the job portal
Ans. 
The company may have specific project requirements or temporary needs that are not always reflected in job postings.
• Companies may have short-term projects or seasonal work that require temporary employees.

• Employers may have urgent needs that arise after the initial job posting.

• Some companies prefer to hire on a temporary basis before offering a permanent position.

• Job portals may not always be updated in real-time to re
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Q2. After the assessment why the candidate have to wait for an many hours
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Q1. Do you have any backlogs
Ans. 
No, I do not have any backlogs.
• I have successfully completed all my courses without any pending assignments or exams.

• I have consistently maintained good grades throughout my academic career.

• I have never had to retake any courses due to failing or incomplete work.
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Q2. Choose any topic and talk about
Ans. 
The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q3. Talk about labour
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Apptitude question and verbal questions

Q1. Tell your about college
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Q2. How do you overcome the pollution
Ans. 
To overcome pollution, we can reduce waste, use eco-friendly products, plant trees, and promote clean energy.
• Reduce waste by recycling and properly disposing of trash

• Use eco-friendly products like reusable bags and water bottles

• Plant trees to improve air quality and reduce carbon dioxide levels

• Promote clean energy sources such as solar and wind power
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Q1. Checking your Communication and English speaking skills
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Q1. Second round same lead HR gonna take interview and they check your communication
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Q1. Good communication, your educational background, yourself introduction, ,multiple cross questions they ask you have to answer properly about you and the role your going to work
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Q1. Tell me about your favourite teacher
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Q1. Tell me about your self
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Q2. Basic questions of excel
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Q3. Typing test with best accuracy
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Q1. Project goals and objectives
Ans. 
The project goals and objectives are the desired outcomes that the project aims to achieve.
• The project goals should be specific, measurable, achievable, relevant, and time-bound (SMART).

• The objectives should align with the overall business strategy.

• Examples of project goals and objectives include increasing revenue, improving customer satisfaction, and reducing costs.

• Regular monitoring and evaluation of progress toward...read more
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Q2. Metrics for measuring success
Ans. 
Metrics for measuring success in non-voice process
• Accuracy of data entry

• Average handling time

• Customer satisfaction ratings

• Number of resolved issues

• Adherence to process guidelines
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Q3. What value will you add to your company interview answers example s
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Aptitude technical questions

Q1. Self intro and job details
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Q1. Job salary process and teams and contion. Process details
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