Sykes Business Services Of India Non Voice Customer Care Executive Interview Questions and Answers

Q1. Data interpretation
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Q2. English Passage question
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Q3. What is mean by ROM
Ans. 
ROM stands for Read-Only Memory, a type of non-volatile memory that is used in computers and other electronic devices.
• ROM is a type of memory that retains data even when the power is turned off.

• It is used to store firmware and software programs that are essential for the device to function.

• Examples of ROM include BIOS in computers and firmware in smartphones.

• ROM is different from RAM (Random Access Memory) which is vol
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Q1. Why should I hire you
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I am a dedicated and experienced customer care executive with excellent communication skills and a strong commitment to providing top-notch service.
• I have a proven track record of resolving customer issues efficiently and effectively

• I am highly organized and detail-oriented, ensuring no customer concern goes unanswered

• I am a team player and can work well under pressure

• I am constantly seeking ways to improve and enhance...read more
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Q2. Tell me about sagility company
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Sagility is a customer care company known for providing non-voice support services to various industries.
• Sagility offers customer care services such as email support, chat support, and social media management.

• The company focuses on providing efficient and personalized customer service to enhance customer satisfaction.

• Sagility has a team of trained professionals who handle customer queries and concerns effectively.

• They ...read more
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Q1. About your past experiences and what you passionate about this job
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Q2. Willing to work a night shift and are you located around 20kms radius from company's is mandatory.
Ans. 
Yes, I am willing to work night shifts and I am located within 20kms radius from the company.
• I am open to working night shifts as per the company's requirement.

• I am located within a 20kms radius from the company's location.

• I understand the importance of being close to the workplace for night shifts for convenience and safety.
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Q1. Say about your life inspiration in 6 lines within 6 minutes without grammatical errror and punctuational error .
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My life inspiration is my mother, who taught me the value of hard work, perseverance, and kindness.
• My mother's unwavering dedication to her family and career inspires me to always give my best in everything I do.

• Her ability to overcome challenges with grace and positivity motivates me to face obstacles head-on.

• Seeing her selfless acts of kindness towards others reminds me to always be compassionate and empathetic.

• My mo...read more
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Q2. What's you long term goal and how your working with it?
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Q1. Chat with customer and make solutions to the customers
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Q1. Tell me about yourself?
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Q2. Where you see after 5 years?
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Q1. Brief Introduction
Ans. Graduated, if not then you have to handle the question regarding the stability.
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Q2. If experienced, then why your left the previous job.
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Q3. Some question regarding bpo. What is customer care, role, meaning of empathy or sympathy.
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Q4. Speak on a topic for 1 min
Ans. 
The importance of mental health in the workplace
• Mental health affects productivity and overall well-being

• Employers should provide resources and support for mental health

• Creating a positive work environment can improve mental health

• Examples: offering flexible work hours, promoting work-life balance, providing access to counseling services
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Mock chat and email writing for non voice process.

Q1. I don't have received any call from WNS
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Q2. I don't have received any interview call
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Q3. I don't have received call from WNS
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Q4. Received call from WNS
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Q1. Tell me about yourself
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Q2. What was your last salary package
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Q3. Why did u choose for a job change
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Q4. How many years do u work here with the organisation
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Q5. How do u handle pressure in working hours
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Q1. Self intro and general questions
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Q2. Lots of questions in manager round
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