Sykes Business Services Of India Customer Support Executive Interview Questions and Answers

Q1. Tell me about yourself.
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Support Executives in this industry.

• I am open to negotiation and would like to discuss the salary package in more detail.

• I believe that fair compensation is important for job satisfaction and motivation.
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Q2. What is your family background?
Ans. 
My family background is diverse and supportive.
• My family consists of individuals from different professions and backgrounds.

• We have always been supportive of each other's goals and aspirations.

• We value open communication and spend quality time together.

• My parents have instilled strong values of empathy and compassion in me.

• My siblings and I have learned to work as a team and resolve conflicts effectively.
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Q3. Why should we hire you?
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I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am highly skilled in resolving customer issues and ensuring their satisfaction.

• I possess strong interpersonal skills, allowing me to effectively communicate with customers and understand their needs.

• I am a quick learner and...read more
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Q4. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
• Leading a team of customer support executives

• Implementing innovative strategies to enhance customer satisfaction

• Continuously improving customer support processes

• Providing training and mentorship to new team members

• Building strong relationships with customers and resolvi...read more
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Q5. What are your strengths and weaknesses?
Ans. 
My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.
• Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

• Strength: Problem-solving abilities - I am skilled at finding solutions to customer issues and providing them with the best possible support.

• Weakness: Being ...read more
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Q6. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• Over 5 years of experience in customer support roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Skilled in using CRM software and ticketing systems

• Excellent communication and problem-solving skills

• Ability to remain calm and patient in challenging situations

• Receiv...read more
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Q1. Self introduce and One topic
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Q1. Did you worked with Conneqt previously
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Q2. Tell me something about your last job
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Q3. Are you comfortable with rotational shift timing
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We are not able to provide cab so are you comfortable with that