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Sykes Business Services Of India Customer Support Executive Interview Questions and Answers

Updated 13 Dec 2021

Sykes Business Services Of India Customer Support Executive Interview Experiences

2 interviews found

I applied via Naukri.com and was interviewed in Oct 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is success for you?
  • Ans. 

    Success for me is achieving personal and professional goals while making a positive impact on others.

    • Achieving personal and professional goals

    • Making a positive impact on others

    • Continuous learning and growth

    • Building strong relationships with customers

    • Meeting or exceeding customer satisfaction metrics

  • Answered by AI
  • Q2. Is money success for you? Explain
  • Ans. 

    Money is not the only measure of success for me.

    • Success for me is achieving my goals and making a positive impact on others.

    • While money is important, it is not the sole determinant of success.

    • I believe in finding a balance between financial stability and personal fulfillment.

    • For example, I feel successful when I am able to help a customer resolve their issue and leave them satisfied.

    • Ultimately, success is subjective an

  • Answered by AI
  • Q3. Will you borrow money from your colleagues?
  • Ans. 

    No

    • As a Customer Support Executive, it is not appropriate to borrow money from colleagues.

    • Maintaining professional boundaries is important in the workplace.

    • Borrowing money from colleagues can create conflicts of interest and affect working relationships.

    • It is best to rely on personal finances or seek assistance from appropriate sources if needed.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I believe confidence is key. It was my first interview in an MNC. Just because of the confidence I managed to impress them. 60 were selected out of 500.

I applied via Company Website and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Whats you origin?
  • Q2. What you want to do in your life
  • Q3. Expected CTC

Interview Preparation Tips

Interview preparation tips for other job seekers - Being honest is inporetent then any thing

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - Assignment 

Na

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple , communication should be fluent and be confident 😎

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why you are looking for this job ,why you choose this place and designation ,what are you weaknesses

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence , speak in a pleasant and good manner ,dress well and show your personality ,be answerable to each and every question ,if unable then can deny in a polite manner thats all

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Support Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package in more detail.

    • I believe that fair compensation is important for job satisfaction and motivation.

  • Answered by AI
  • Q2. What is your family background?
  • Ans. 

    My family background is diverse and supportive.

    • My family consists of individuals from different professions and backgrounds.

    • We have always been supportive of each other's goals and aspirations.

    • We value open communication and spend quality time together.

    • My parents have instilled strong values of empathy and compassion in me.

    • My siblings and I have learned to work as a team and resolve conflicts effectively.

  • Answered by AI
  • Q3. Why should we hire you?
  • Ans. 

    I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

    • I have a proven track record of providing exceptional customer service in my previous roles.

    • I am highly skilled in resolving customer issues and ensuring their satisfaction.

    • I possess strong interpersonal skills, allowing me to effectively communicate with customers and understand their needs.

    • I am a quick learner and...

  • Answered by AI
  • Q4. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative strategies to enhance customer satisfaction.

    • Leading a team of customer support executives

    • Implementing innovative strategies to enhance customer satisfaction

    • Continuously improving customer support processes

    • Providing training and mentorship to new team members

    • Building strong relationships with customers and resolvi...

  • Answered by AI
  • Q5. What are your strengths and weaknesses?
  • Ans. 

    My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.

    • Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

    • Strength: Problem-solving abilities - I am skilled at finding solutions to customer issues and providing them with the best possible support.

    • Weakness: Being ...

  • Answered by AI
  • Q6. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.

    • Over 5 years of experience in customer support roles

    • Proficient in handling customer inquiries, complaints, and providing solutions

    • Skilled in using CRM software and ticketing systems

    • Excellent communication and problem-solving skills

    • Ability to remain calm and patient in challenging situations

    • Receiv...

  • Answered by AI
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is very easy to pass hr are very helpful and supportive just be confident and answer every question properly don't hesitate and one imp think must read about the process you are going to hired for

I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. 1. Tell me something about yourself.
  • Q2. 2. Choose any topic for speak 5 minutes
Round 3 - Group Discussion 

Speak anything in English for 5 minutes

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Support Executive interview:
  • What is bpo
Interview preparation tips for other job seekers - take proper knowledge of the post or the company. where you are going for an interview

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

I applied via Naukri.com and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Customer satisfaction how can you provide.
  • Ans. 

    Customer satisfaction can be provided by understanding their needs, providing prompt and effective solutions, and maintaining a positive and empathetic attitude.

    • Listen actively to customers and understand their concerns

    • Respond promptly and provide effective solutions

    • Maintain a positive and empathetic attitude

    • Personalize the customer experience

    • Follow up to ensure customer satisfaction

    • Continuously improve customer suppor...

  • Answered by AI
  • Q2. If customer is angry how can you make him understand
  • Q3. Details about your last working, salary package etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Yeah it was good.

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
  • Q2. Operational round
  • Q3. HR and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Sykes Business Services Of India Interview FAQs

How to prepare for Sykes Business Services Of India Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sykes Business Services Of India. The most common topics and skills that interviewers at Sykes Business Services Of India expect are inbound voice process, customer support, voice process, Bpo Voice and Domestic BPO.
What are the top questions asked in Sykes Business Services Of India Customer Support Executive interview?

Some of the top questions asked at the Sykes Business Services Of India Customer Support Executive interview -

  1. Is money success for you? Expl...read more
  2. Expected ...read more

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Sykes Business Services Of India Customer Support Executive Reviews and Ratings

based on 16 reviews

2.6/5

Rating in categories

2.5

Skill development

2.6

Work-life balance

2.6

Salary

2.6

Job security

2.5

Company culture

2.4

Promotions

2.4

Work satisfaction

Explore 16 Reviews and Ratings
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