Sykes Business Services Of India BPO Executive Interview Questions and Answers

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.

• BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.

• It allows companies to focus on their core competencies and improve efficiency.

• BPO services can be provided onshore, nearshore, or offshore depending on t...read more

Racism is the belief that one race is superior to another and the discrimination that results from it.

• Racism is a form of prejudice and discrimination based on race.

• It can manifest in individual attitudes and behaviors or in institutional policies and practices.

• Examples of racism include hate speech, racial profiling, and unequal access to opportunities and resources.

• Racism can have serious negative impacts on individu...read more

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

• Customer service involves actively listening to customers and addressing their concerns.

• It requires empathy and patience to handle difficult situations.

• Providing timely and accurate information to customers is crucial.

• Going above and beyond to exceed customer expectations can lead to customer loyalty.

• Exampl...read more