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Sykes Business Services Of India Voice Process Executive Interview Questions and Answers

Updated 10 Jan 2024

Sykes Business Services Of India Voice Process Executive Interview Experiences

4 interviews found

Voice Process Executive Interview Questions & Answers

user image Ragireddy Priyanka

posted on 8 Jan 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2023. There were 16 interview rounds.

Round 1 - Group Discussion 

A Group discussion, often abbreviated as GD,is a popular evaluation technique Used by employers during the recruitment process. It is a structured conversion involving a group of individuals usually between 6 to 15 participants, who gather to discuss a specific topic or problem.

Round 2 - Aptitude Test 

An aptitude test is an exam Used to determine an individual's skill or propensity to succeed in a given activity, Aptitude test assume that individuals have inherent strengths and weaknesses and have an natural inclination toward success or failur in specific areas based on their innate characteristics.

Round 3 - Assignment 

An assignment is a task that someone in authority has asked you to do.the word assignment is just the noun form of the common verb assign,which you use when you want to give someone a duty or a job.when you assign something, that something is called an assignment.

Round 4 - Coding Test 

Coding test are assessment that are designed to evaluate a developers coding skills and aptitude. They can be Used in a variety of situations, such as during the hiring process for a new job,as part of a professional certification program,or as a way to assess the current skill level of a developer.

Round 5 - Case Study 

A case study is an in-depth research design that primarily uses a qualitative methodology but sometimes includes quantitative methodology. Used to examine an identifiable problem confirmed through research.

Round 6 - HR 

(5 Questions)

  • Q1. Why are you interested in this job ?
  • Ans. It'an honor and a privilege to work for an established company ilke yours As I researched the job opening you have I realized.Through this Job, I can showcase my technical skills to help the company's development.
  • Answered by Ragireddy Priyanka
  • Q2. What are your strength?
  • Ans. My time management skills are exceptional And I'm well -organised, efficient, And systematic I enjoy expelling at my job.
  • Answered by Ragireddy Priyanka
  • Q3. Why did you leave your last Job?
  • Ans. It's a professional shift. I've gained much form my last Job, but now I'm seeking new challenges to expand my perspectives and gain an entirely new set of skills.
  • Answered by Ragireddy Priyanka
  • Q4. Would you like to work overtime Or odd hours?
  • Ans. I understand that putting extra effort impacts the company's development, so I'm happy . If it means I'm contributing to the company I'll be glad to contributes.
  • Answered by Ragireddy Priyanka
  • Q5. Tell me about a time when you were Not satisfied with your performance?
Round 7 - Case Study 

A case study is an in -depth research design that primarily uses a qualitative methodology but sometimes includes qualitative methodology. Used to examine an identifiable problem confirmed through research.

Round 8 - Aptitude Test 

An aptitude test is an exam Used to determine an individual's skill Or propensity to succeed in a given activity. Aptitude test assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success Or failure in specific areas based on their innate characteristics.

Round 9 - Group Discussion 

The primary goal of a group discussion is to assess a candidate's ability to communicate, collaborate, and present their ideals effectively within a group setting.

Round 10 - Coding Test 

Coding test are assessments that are designed to evaluate a developers coding skills and aptitude. They can be Used in a variety of situations, such as during the hiring process for a new Job, as part of a professional certification program Or as a way to assess the current skill level of a developers.

Round 11 - Assignment 

An assignment is a task that someone in authority has asked you to do. Word assignment is just the noun form of the common verb assign, which you use when you want to give someone a duty Or a Job. When you assign something, that something is called an assignment.

Round 12 - Case Study 

A case study is an in -depth research design that primarily uses a qualitative methodology but sometimes includes qualitative methodology. Used to examine an identifiable problem confirmed through research.

Round 13 - Coding Test 

Coding test are assessment that are designed to evaluation a developers coding skills and aptitude. They can be Used in a variety of situations, such as during the hiring process for a new Job, as part of a professional certification program, Or as a to assess the current skill level of a developers.

Round 14 - Assignment 

An assignment is a task that someone in authority has asked you to do. the word assignment is just the noun form of the common verb assign, which you use when you want to give someone a duty Or a job. When you assign something, that something is called an assignment.

Round 15 - Case Study 

A case study is an in -depth research design that primarily uses a qualitative methodology but sometimes includes qualitative methodology. Used to examine an identifiable problem confirmed through research.

Round 16 - Coding Test 

Coding test are assessments that are designed to evaluate a developers coding skills and aptitude. They can be Used in a variety of situations, such as during the hiring process for a new Job, as part of a professional certification program, Or as a way to assess the current skill level of a developers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Identify your passion and strengths -knowing what you're passionate about and what you excel in will help you narrow down your job search and find a role that aliens with your interests and skills.
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction Job title
  • Q2. Self introduction Job title Customer service how to explain

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer service
Good communications
People's can useful

Voice Process Executive Interview Questions Asked at Other Companies

asked in Amazon
Q1. How to solve a problem of customer
asked in Flipkart
Q2. What is customer service? Is the support you offer ur customer be ... read more
asked in Amazon
Q3. When a customer is angery how you handle this time
Q4. What is Bpo and why you choice Bpo?
asked in Wipro
Q5. What is c language? When c language developed

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Discussing about the work

Interview Preparation Tips

Interview preparation tips for other job seekers - If there any possible the confirmation of job only contact me....on last Sunday I came from far to attend the interview but in interview they said you have failed..so please understand my problem..

I applied via Naukri.com and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone has to work hard, The company should have response even in case of weakness.

Sykes Business Services Of India interview questions for designations

 Non Voice Process Associate

 (2)

 NON Voice

 (1)

 Non Voice Customer Care Executive

 (2)

 Chat Process

 (3)

 BPO Executive

 (2)

 Senior Executive

 (1)

 Customer Service Executive

 (7)

 Customer Support Executive

 (2)

Interview questions from similar companies

Interview Questionnaire 

3 Questions

  • Q1. Final call for selected person with hr manager
  • Q2. Working hours
  • Q3. Salary package

Interview Preparation Tips

Round: Resume Shortlist
Experience: If u selected first round with her ... Your resume will be shortlisted

Round: Group Discussion
Experience: Who are short listed having group discussion

I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Group discussion
  • Q2. Good communication required

Interview Preparation Tips

Interview preparation tips for other job seekers - Good English required.strong communication

I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. What are your salary expectations?
  • Q3. Tell me about yourself.
  • Q4. Tell me if you are hired how would you sell to the product ?
  • Ans. 

    I would sell the product by highlighting its unique features and benefits to the customer.

    • I would start by understanding the customer's needs and preferences.

    • Then, I would explain how our product can fulfill those needs and provide value.

    • I would highlight the unique features and benefits of our product that set it apart from competitors.

    • I would also address any concerns or objections the customer may have and provide s...

  • Answered by AI
  • Q5. Why do you want to work in this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready for all questions keep your mind be open when hr take interview
You have to try to speak in english whether is english is weak or good

I appeared for an interview in Mar 2017.

Interview Questionnaire 

1 Question

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.

    • I have over 5 years of experience in handling customer queries and providing solutions over the phone.

    • I am proficient in using CRM software to track customer interactions and resolve issues efficiently.

    • I have a proven track record of meeting and exceeding sales targets through effective communi...

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: conveyed the message about indian literacy
Tips: have a glance on social issues.
Duration: 10 minutes

Round: HR Interview
Experience: I introduced myself
Tips: be confident

Skills: Communication And Confidence
College Name: balaji
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is bpo? Why you need this job? Tell us the interesting facts about Bangalore
  • Q2. BPO stands for business process outsourcing, which means providing services such as customer support, data entry, accounting, or IT to other companies. BPO jobs can offer flexibility, variety, and growth o...
Round 3 - Assignment 

Checking the capability of communication skills

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. About myself and
  • Q2. Talk about your college life
  • Ans. 

    My college life was a mix of academics, extracurricular activities, and making lifelong friendships.

    • Studied hard to maintain good grades

    • Participated in various clubs and organizations

    • Made friends from diverse backgrounds

    • Enjoyed attending college events and festivals

    • Balanced academics with social life

  • Answered by AI
  • Q3. Where are you coming from
  • Ans. 

    I am coming from a background in customer service and communication.

    • I have experience working in a call center handling customer inquiries and resolving issues.

    • I have strong communication skills and am comfortable speaking with customers over the phone.

    • I am familiar with using CRM systems to log customer interactions and track progress.

    • I have received training in active listening and problem-solving techniques to bette

  • Answered by AI
  • Q4. Why should we hire you
  • Ans. 

    I have strong communication skills, a proven track record in customer service, and a passion for helping others.

    • I have excellent communication skills, both written and verbal.

    • I have a proven track record in customer service, with positive feedback from previous employers and clients.

    • I am passionate about helping others and providing top-notch service to customers.

    • I am a quick learner and adapt well to new situations, m

  • Answered by AI
  • Q5. How long will you work with us
  • Ans. 

    I am looking for a long-term career opportunity and plan to work with your company for the foreseeable future.

    • I am committed to growing and developing within the company

    • I value stability and consistency in my career

    • I am excited about the opportunity to contribute to the company's success

    • I am open to exploring new roles and responsibilities within the organization

  • Answered by AI

Sykes Business Services Of India Interview FAQs

How many rounds are there in Sykes Business Services Of India Voice Process Executive interview?
Sykes Business Services Of India interview process usually has 5-6 rounds. The most common rounds in the Sykes Business Services Of India interview process are Coding Test, Case Study and Group Discussion.

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Sykes Business Services Of India Voice Process Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
Sykes Business Services Of India Voice Process Executive Salary
based on 6 salaries
₹2.1 L/yr - ₹3.9 L/yr
8% less than the average Voice Process Executive Salary in India
View more details

Sykes Business Services Of India Voice Process Executive Reviews and Ratings

based on 4 reviews

3.7/5

Rating in categories

3.5

Skill development

4.5

Work-life balance

3.7

Salary

3.8

Job security

3.9

Company culture

3.5

Promotions

3.7

Work satisfaction

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