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Sykes Business Services Of India Customer Service Representative Interview Questions and Answers

Updated 22 Jul 2024

Sykes Business Services Of India Customer Service Representative Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic introduction and JAM
  • Q2. Depends on individual
Round 3 - Case Study 

Basic case studies of process to test skills

Round 4 - HR 

(1 Question)

  • Q1. Focused on individual speaking and hobbies, future goals etx

Interview Preparation Tips

Interview preparation tips for other job seekers - No need to worry just focus on your speaking and analytical skills
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. Previous work experience
  • Q3. Salry expectations
Round 2 - One-on-one 

(2 Questions)

  • Q1. Yourself and previous work experience
  • Q2. Will check communication

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Representative Interview Questions Asked at Other Companies

Q1. 4) What is the difference between BPO and KPO?
asked in HCLTech
Q2. What is a bpo, what do you know about bpo, could you please expla ... read more
asked in Mindpearl
Q3. What would you consider when describing something technical to a ... read more
asked in Mindpearl
Q4. Explain how the features of technique is advancing?
asked in Mindpearl
Q5. What are the techniques that we use during technical study?

I applied via Naukri.com and was interviewed in Aug 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Chat round through Hangout

Round 3 - Assignment 

A assignment to write an essay

Round 4 - Voice round 

(2 Questions)

  • Q1. JAM, Communication skills check
  • Q2. Skills previous experience education family background
Round 5 - Behavioral 

(1 Question)

  • Q1. Skills some real life based customer service tricky question

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and be genuine in answers, If you have any issues let the manager knows about it

Like if you have any previous experience and on notice period or want to join with next round of let them know they will help you in every possible way

I applied via Naukri.com and was interviewed in Oct 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduction spea

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be fluent and keep it simple.
Be honest.

Sykes Business Services Of India interview questions for designations

 Customer Support Representative

 (1)

 Customer Service Executive

 (7)

 Customer Service Associate

 (4)

 Customer Support

 (1)

 Customer Support Executive

 (2)

 Customer Care Executive

 (1)

 Non Voice Customer Care Executive

 (2)

 Voice Process Executive

 (4)

Customer Service Representative Jobs at Sykes Business Services Of India

View all

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. First is versant round about grammar question, for voice and non voice round

Interview Preparation Tips

Interview preparation tips for other job seekers - Just give your best and improve communication skills

I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About yourself
  • Q2. Be prepared and confident. They only check your communication skills and how well you can answer their questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and well behaved. Keep a pleasant smile. Don't hesitate to ask them to repeat the question. Its normal to being nervous.

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Speak about the given topic for 1 minute
  • Ans. 

    The importance of active listening in customer service

    • Active listening involves paying full attention to the customer and understanding their needs

    • It helps build rapport and trust with the customer

    • Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

    • Active listening can lead to better problem-solving and conflict resolution

    • It is important to avoid interrupting the custom

  • Answered by AI
Round 2 - Telephonic Call 

(1 Question)

  • Q1. You must give the answer within 5 seconds on the phone

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself Why Concentrix
  • Q2. What do you know about bpo and why bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing. It is a practice of hiring a third-party company to handle non-core business activities.

    • BPO helps companies to focus on their core competencies and reduce costs.

    • It provides access to a larger talent pool and specialized skills.

    • BPO services include customer support, technical support, data entry, and back-office operations.

    • Examples of BPO companies are Accenture, Genpact, and...

  • Answered by AI
  • Q3. Further plans about education
  • Q4. Family background and general questions
  • Q5. How long you see your self in the company

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Representative interview:
  • Grammar
  • English Typing
Interview preparation tips for other job seekers - Practice on your grammar and pronounciation. Do not talk too much or too less just stick with the question

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Was on grammar, spelling and punctuation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure that you are aware on how to handle disgruntled customers.

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How are you different from others ?
  • Q2. In how many ways you can show that difference from the box?
  • Ans. 

    There are several ways to show the difference from the box, including labeling, color coding, and size variations.

    • Labeling the boxes with different names or numbers

    • Color coding the boxes with different colors

    • Using size variations to differentiate the boxes

    • Adding stickers or symbols to the boxes

    • Using different materials for the boxes

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be You Buddy! .No one can let you up or down its your Ride. Ride it in you way.

Sykes Business Services Of India Interview FAQs

How many rounds are there in Sykes Business Services Of India Customer Service Representative interview?
Sykes Business Services Of India interview process usually has 3-4 rounds. The most common rounds in the Sykes Business Services Of India interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for Sykes Business Services Of India Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sykes Business Services Of India. The most common topics and skills that interviewers at Sykes Business Services Of India expect are International Voice Process, Outsourcing, Customer Satisfaction, bpo and Asap.
What are the top questions asked in Sykes Business Services Of India Customer Service Representative interview?

Some of the top questions asked at the Sykes Business Services Of India Customer Service Representative interview -

  1. Skills some real life based customer service tricky quest...read more
  2. JAM, Communication skills ch...read more
  3. Basic introduction and ...read more

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Sykes Business Services Of India Customer Service Representative Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
At par with the average Customer Service Representative Salary in India
View more details

Sykes Business Services Of India Customer Service Representative Reviews and Ratings

based on 67 reviews

3.8/5

Rating in categories

3.5

Skill development

3.3

Work-life balance

3.4

Salary

3.6

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

Explore 67 Reviews and Ratings
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