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Sykes Business Services Of India
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Customer care is the assistance and support provided by a company to its customers before, during, and after a purchase.
Customer care involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.
It focuses on building positive relationships with customers to enhance satisfaction and loyalty.
Examples include answering phone calls, responding to emails, and offering technic...
I applied via Referral and was interviewed in Jul 2022. There was 1 interview round.
The project goals and objectives are the desired outcomes that the project aims to achieve.
The project goals should be specific, measurable, achievable, relevant, and time-bound (SMART).
The objectives should align with the overall business strategy.
Examples of project goals and objectives include increasing revenue, improving customer satisfaction, and reducing costs.
Regular monitoring and evaluation of progress toward...
Metrics for measuring success in non-voice process
Accuracy of data entry
Average handling time
Customer satisfaction ratings
Number of resolved issues
Adherence to process guidelines
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posted on 26 Mar 2023
I applied via Company Website and was interviewed in Feb 2023. There were 2 interview rounds.
I am a dedicated and experienced Non Voice Process Associate with strong communication and problem-solving skills.
I have a Bachelor's degree in Business Administration.
I have worked as a Non Voice Process Associate for 3 years at XYZ Company.
I am proficient in using various software and tools for data entry and analysis.
I have excellent attention to detail and can handle multiple tasks efficiently.
I have strong interpe...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns promptly and effectively.
It includes providing information about products or services, handling complaints, and resolving issues.
Good customer service can lead to customer satisfaction, loyalty, and repeat business.
Examples of customer service inclu...
To excel in my career and contribute to the growth of the organization.
To continuously learn and develop new skills
To take on leadership roles and responsibilities
To achieve professional growth and advancement
To make a positive impact on the organization's success
To build a successful and fulfilling career
posted on 21 Jun 2023
I applied via Naukri.com and was interviewed in Dec 2022. There were 3 interview rounds.
Insurance is a contract that provides financial protection or reimbursement against losses or damages.
Insurance is a form of risk management primarily used to hedge against the risk of a contingent or uncertain loss.
It involves the transfer of the risk of a loss from one entity to another in exchange for payment.
Common types of insurance include health insurance, life insurance, auto insurance, and property insurance.
I...
posted on 27 Jun 2024
I applied via Walk-in
Typing , computer knowledge
I am a dedicated and detail-oriented individual with strong communication skills and a proven track record of meeting deadlines.
I have a strong work ethic and am highly motivated to succeed in this role.
I have excellent communication skills, both written and verbal, which are essential for a non-voice process associate.
I am detail-oriented and have a proven track record of meeting deadlines and exceeding expectations i...
Managing stress involves practicing self-care, setting boundaries, seeking support, and engaging in relaxation techniques.
Practice self-care by getting enough sleep, eating well, and exercising regularly.
Set boundaries by learning to say no, prioritizing tasks, and taking breaks when needed.
Seek support from friends, family, or a therapist to talk about your feelings and get advice.
Engage in relaxation techniques such ...
posted on 25 Feb 2025
posted on 29 Oct 2023
I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, data entry, and more.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
BPO services can be offered ons...
posted on 6 Oct 2023
posted on 10 Oct 2023
I applied via Walk-in and was interviewed in Sep 2023. There were 4 interview rounds.
Basic questions from computer
posted on 24 Sep 2023
Amcat test
2 type one is reading listening another one is writing grammar test.
Which you can easily found on YouTube to practice.
based on 1 interview
Interview experience
based on 4 reviews
Rating in categories
Customer Service Representative
321
salaries
| ₹1.8 L/yr - ₹4 L/yr |
Customer Service Executive
258
salaries
| ₹1.5 L/yr - ₹4.2 L/yr |
Senior Customer Service Representative
172
salaries
| ₹2.5 L/yr - ₹4.5 L/yr |
Customer Service Associate
98
salaries
| ₹1.8 L/yr - ₹3.8 L/yr |
Customer Support Executive
95
salaries
| ₹2 L/yr - ₹4 L/yr |
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