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Sykes Business Services Of India
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Customer care is the assistance and support provided by a company to its customers before, during, and after a purchase.
Customer care involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.
It focuses on building positive relationships with customers to enhance satisfaction and loyalty.
Examples include answering phone calls, responding to emails, and offering technic...
I applied via Referral and was interviewed in Jul 2022. There was 1 interview round.
The project goals and objectives are the desired outcomes that the project aims to achieve.
The project goals should be specific, measurable, achievable, relevant, and time-bound (SMART).
The objectives should align with the overall business strategy.
Examples of project goals and objectives include increasing revenue, improving customer satisfaction, and reducing costs.
Regular monitoring and evaluation of progress toward...
Metrics for measuring success in non-voice process
Accuracy of data entry
Average handling time
Customer satisfaction ratings
Number of resolved issues
Adherence to process guidelines
posted on 8 Dec 2022
I applied via Walk-in and was interviewed in Nov 2022. There were 4 interview rounds.
Written assessment ( common topic)
posted on 14 Jan 2022
I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.
posted on 25 May 2024
I was interviewed before May 2023.
English grammar
Logic questions
Social media questions
posted on 24 Jun 2024
Hr go through the candidates with friendly manner and identifying their skills
I applied via Company Website and was interviewed in Jan 2022. There were 4 interview rounds.
posted on 6 Sep 2023
I applied via Company Website and was interviewed in Aug 2023. There were 3 interview rounds.
I can solve all the problem
posted on 19 Sep 2023
I applied via LinkedIn and was interviewed in Aug 2023. There were 2 interview rounds.
posted on 11 Nov 2023
I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.
A measure of your ability to learn or perform required tasks and success in the environment you're in
1-on-1 interviews are interviews that are in person and occur between one
Interview that are in person and occur between one interview and the interview
Dress for the job...... Prepare for small talk.
In a one-on-one interview, you can expect a focused conversation with a single interviewer.
The interview will be conducted by one person, usually a hiring manager or HR representative.
The interviewer will ask questions to assess your skills, experience, and fit for the role.
You will have the opportunity to ask questions about the company or position.
The interview may include behavioral or situational questions to gauge...
based on 1 interview
Interview experience
based on 4 reviews
Rating in categories
Customer Service Representative
367
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Executive
258
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Customer Service Representative
172
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Associate
98
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Care Executive
94
salaries
| ₹0 L/yr - ₹0 L/yr |
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