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Sykes Business Services Of India
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Customer care is the assistance and support provided by a company to its customers before, during, and after a purchase.
Customer care involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.
It focuses on building positive relationships with customers to enhance satisfaction and loyalty.
Examples include answering phone calls, responding to emails, and offering technic...
I applied via Referral and was interviewed in Jul 2022. There was 1 interview round.
The project goals and objectives are the desired outcomes that the project aims to achieve.
The project goals should be specific, measurable, achievable, relevant, and time-bound (SMART).
The objectives should align with the overall business strategy.
Examples of project goals and objectives include increasing revenue, improving customer satisfaction, and reducing costs.
Regular monitoring and evaluation of progress toward...
Metrics for measuring success in non-voice process
Accuracy of data entry
Average handling time
Customer satisfaction ratings
Number of resolved issues
Adherence to process guidelines
Top trending discussions
posted on 27 Jun 2024
I applied via Walk-in
Typing , computer knowledge
Managing stress involves practicing self-care, setting boundaries, seeking support, and engaging in relaxation techniques.
Practice self-care by getting enough sleep, eating well, and exercising regularly.
Set boundaries by learning to say no, prioritizing tasks, and taking breaks when needed.
Seek support from friends, family, or a therapist to talk about your feelings and get advice.
Engage in relaxation techniques such ...
I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.
posted on 10 May 2024
I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
Social media allows for easy communication and networking, but can also lead to privacy concerns and addiction.
Advantage: Easy communication and networking with people around the world
Advantage: Access to a wide range of information and news in real-time
Disadvantage: Privacy concerns with personal data being shared and potentially misused
Disadvantage: Addiction and negative impact on mental health from excessive use
Dis...
posted on 8 May 2024
I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
Concentrix is a global business services company specializing in customer engagement and improving business performance.
Concentrix provides services such as customer care, technical support, and sales.
It operates in over 40 countries and has over 225,000 employees worldwide.
Concentrix helps businesses enhance customer experience and drive operational efficiency.
posted on 7 Jan 2023
I applied via Referral and was interviewed in Dec 2022. There were 4 interview rounds.
posted on 24 Feb 2024
I applied via Company Website and was interviewed before Feb 2023. There was 1 interview round.
posted on 15 Feb 2023
Yes, I have a typing certificate.
I have completed a typing course and received a certificate.
My typing speed is above the required level for this position.
I can provide a copy of my typing certificate if needed.
posted on 29 Oct 2023
I applied via Walk-in and was interviewed in Sep 2023. There was 1 interview round.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, data entry, and more.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
BPO services can be offered ons...
based on 4 reviews
Rating in categories
Customer Service Representative
328
salaries
| ₹1.2 L/yr - ₹4 L/yr |
Customer Service Executive
257
salaries
| ₹1.5 L/yr - ₹4.2 L/yr |
Senior Customer Service Representative
161
salaries
| ₹2.5 L/yr - ₹4.5 L/yr |
Customer Service Associate
104
salaries
| ₹1.6 L/yr - ₹3.8 L/yr |
Customer Support Executive
95
salaries
| ₹2 L/yr - ₹4 L/yr |
Concentrix Corporation
Teleperformance
Wipro
Genpact