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Sykes Business Services Of India Non Voice Process Associate Interview Questions and Answers

Updated 3 Nov 2023

Sykes Business Services Of India Non Voice Process Associate Interview Experiences

2 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be honest with your years of experience. All information you share will be verified at the time of joining.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Self introduction
  • Q2. Customer services
  • Q3. Salary expectation
  • Q4. Self introducing
  • Q5. Tak about any Memorable day in our life
  • Q6. What is the Custumer care
  • Ans. 

    Customer care is the assistance and support provided by a company to its customers before, during, and after a purchase.

    • Customer care involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

    • It focuses on building positive relationships with customers to enhance satisfaction and loyalty.

    • Examples include answering phone calls, responding to emails, and offering technic...

  • Answered by AI

I applied via Referral and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Project goals and objectives
  • Ans. 

    The project goals and objectives are the desired outcomes that the project aims to achieve.

    • The project goals should be specific, measurable, achievable, relevant, and time-bound (SMART).

    • The objectives should align with the overall business strategy.

    • Examples of project goals and objectives include increasing revenue, improving customer satisfaction, and reducing costs.

    • Regular monitoring and evaluation of progress toward...

  • Answered by AI
  • Q2. Metrics for measuring success
  • Ans. 

    Metrics for measuring success in non-voice process

    • Accuracy of data entry

    • Average handling time

    • Customer satisfaction ratings

    • Number of resolved issues

    • Adherence to process guidelines

  • Answered by AI
  • Q3. What value will you add to your company interview answers example s

Interview Preparation Tips

Interview preparation tips for other job seekers - Estimated budget,timeline, stakeholders and there roles

Non Voice Process Associate Interview Questions Asked at Other Companies

Q1. Tell about Computer special keys and there functions
asked in Cognizant
Q2. What's your favorite software?
Q3. What is your capacity of control your mind ?
asked in WNS
Q4. Which type of accident by watching the video?
asked in Intouch
Q5. Tell me some topic without non stop for 2 minutes.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduce yourself??
  • Ans. 

    I am a dedicated and experienced Non Voice Process Associate with strong communication and problem-solving skills.

    • I have a Bachelor's degree in Business Administration.

    • I have worked as a Non Voice Process Associate for 3 years at XYZ Company.

    • I am proficient in using various software and tools for data entry and analysis.

    • I have excellent attention to detail and can handle multiple tasks efficiently.

    • I have strong interpe...

  • Answered by AI
  • Q2. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns promptly and effectively.

    • It includes providing information about products or services, handling complaints, and resolving issues.

    • Good customer service can lead to customer satisfaction, loyalty, and repeat business.

    • Examples of customer service inclu...

  • Answered by AI
  • Q3. What is your goal in future?
  • Ans. 

    To excel in my career and contribute to the growth of the organization.

    • To continuously learn and develop new skills

    • To take on leadership roles and responsibilities

    • To achieve professional growth and advancement

    • To make a positive impact on the organization's success

    • To build a successful and fulfilling career

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Firstsource Solutions Non Voice Process Associate interview:
  • About any customer service
Interview preparation tips for other job seekers - Improve your knowledge...
Try and try until you get success
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Madam asked me to tell me something about yourself, then he described the job role and what is the package and where to work and also helped me how to answer with manager sir in OPS round
  • Q2. Madam asked me to refer my friends
Round 3 - Technical 

(5 Questions)

  • Q1. Sir asked me to tell something about yourself
  • Q2. And sir asked to by family background
  • Q3. 3rd what is insurance
  • Ans. 

    Insurance is a contract that provides financial protection or reimbursement against losses or damages.

    • Insurance is a form of risk management primarily used to hedge against the risk of a contingent or uncertain loss.

    • It involves the transfer of the risk of a loss from one entity to another in exchange for payment.

    • Common types of insurance include health insurance, life insurance, auto insurance, and property insurance.

    • I...

  • Answered by AI
  • Q4. Are you okay with night shifts
  • Q5. Sir also discussed about job description, and told one way cap

Interview Preparation Tips

Interview preparation tips for other job seekers - at the end i got selected, but i declined the offer
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Hobbies , project explanation
Round 2 - Aptitude Test 

Typing , computer knowledge

Round 3 - HR 

(2 Questions)

  • Q1. Why should hire you
  • Ans. 

    I am a dedicated and detail-oriented individual with strong communication skills and a proven track record of meeting deadlines.

    • I have a strong work ethic and am highly motivated to succeed in this role.

    • I have excellent communication skills, both written and verbal, which are essential for a non-voice process associate.

    • I am detail-oriented and have a proven track record of meeting deadlines and exceeding expectations i...

  • Answered by AI
  • Q2. How to manage stress
  • Ans. 

    Managing stress involves practicing self-care, setting boundaries, seeking support, and engaging in relaxation techniques.

    • Practice self-care by getting enough sleep, eating well, and exercising regularly.

    • Set boundaries by learning to say no, prioritizing tasks, and taking breaks when needed.

    • Seek support from friends, family, or a therapist to talk about your feelings and get advice.

    • Engage in relaxation techniques such ...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. TELL ME ABOUT YOU WHAT IS YOUR HOBBY TELL ME ABOUT YOUR PROJECTS CAN YOU WORK IN NIGHT SHIFT
Round 2 - Technical 

(1 Question)

  • Q1. What is a
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Explain about bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, data entry, and more.

    • It helps companies focus on their core competencies while reducing costs and improving efficiency.

    • BPO services can be offered ons...

  • Answered by AI
  • Q2. Bpo is a business process outsourcing
  • Q3. Tell me about your self
  • Q4. Explain about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and attend the interview
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is about your self
  • Q2. If have any previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Only this skilled mention on your resume they you know
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Explain the topic anything you want for a one minute
Round 3 - Aptitude Test 

Basic questions from computer

Round 4 - Technical 

(1 Question)

  • Q1. They asked everyting is okay like shift salary
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Amcat test
2 type one is reading listening another one is writing grammar test.
Which you can easily found on YouTube to practice.

Round 3 - One-on-one 

(2 Questions)

  • Q1. After completions of amcat HR brief you job description are you able to do shifts. Move you to next manager round Result
  • Q2. About yourself Please read desired skills and core values As well read and understand job description Learn little bit about company policy

Sykes Business Services Of India Interview FAQs

How many rounds are there in Sykes Business Services Of India Non Voice Process Associate interview?
Sykes Business Services Of India interview process usually has 1-2 rounds. The most common rounds in the Sykes Business Services Of India interview process are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in Sykes Business Services Of India Non Voice Process Associate interview?

Some of the top questions asked at the Sykes Business Services Of India Non Voice Process Associate interview -

  1. Project goals and objecti...read more
  2. Metrics for measuring succ...read more
  3. What is the Custumer c...read more

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Sykes Business Services Of India Non Voice Process Associate Interview Process

based on 1 interview

Interview experience

1
  
Bad
View more
Sykes Business Services Of India Non Voice Process Associate Salary
based on 4 salaries
₹1.2 L/yr - ₹3.5 L/yr
At par with the average Non Voice Process Associate Salary in India
View more details

Sykes Business Services Of India Non Voice Process Associate Reviews and Ratings

based on 4 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

4.7

Work satisfaction

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