Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Sykes Business Services Of India Team. If you also belong to the team, you can get access from here

Sykes Business Services Of India Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Sykes Business Services Of India Customer Service Executive Interview Questions and Answers

Updated 25 Mar 2023

Sykes Business Services Of India Customer Service Executive Interview Experiences

7 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Feb 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1. Tell about your self! 2. Where are you from? 3. Where did you get this job profile?
  • Ans. My name is Rakesh I'm 26 years old. I worked FMCG sales background and fashion apparels also in Big bazar.
  • Answered Anonymously
  • Q2. I'm from Mehdipatnam Hyderabad. I get the job details In YouTube channel.

Interview Preparation Tips

Interview preparation tips for other job seekers - I saw your job profile video on YouTube. I need to work with you.

I applied via Walk-in and was interviewed in Nov 2021. There were 6 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about your self
  • Q2. Previous experience
  • Q3. What is your Education
  • Q4. Previous organisations experience
  • Q5. Why you left the organisation

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be confident and assertive with your words when you speak 🗣

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - Aptitude Test 
Round 3 - One-on-one 

I applied via Referral and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

They will give an assessment by giving situations like, what was your produest moment in your life, explain the best customer service you have ever got,how will you handle two works at the same time, what was the feedback given by your supervisor etc, you have to answer them in your own words

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about your self, tell me about your previous job, why did you left your previous organisation what are your goals, why should we hire you, etc
Round 4 - Technical 

(1 Question)

  • Q1. Once again manager round goes he asks about self introduction, why should we hire you,etc similar to previous round

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep calm, be fluent in what you speak, dont be afraid of any round its very easy to crack

Sykes Business Services Of India interview questions for designations

 Customer Service Representative

 (4)

 Customer Service Associate

 (4)

 Customer Support Executive

 (2)

 Customer Care Executive

 (1)

 Customer Support

 (1)

 Customer Support Representative

 (1)

 Non Voice Customer Care Executive

 (2)

 BPO Executive

 (2)

I applied via Approached by Company and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Just basic screening questions
Round 2 - Voice and accent 

(1 Question)

  • Q1. They will focus more on your the way you are pronouncing words and fillers in between of speech, dont fumble.
Round 3 - Behavioral 

(1 Question)

  • Q1. Will check for stability of how long you are going to stay.

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not fumble while giving interviews you can do it just have confidence in yourself.

I applied via Referral and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself in hindi!

Interview Preparation Tips

Interview preparation tips for other job seekers - Everything was good ✌

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazing experience

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, hobbies
Round 3 - Clint Round 

(1 Question)

  • Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.

Interview Preparation Tips

Interview preparation tips for other job seekers - The question should be based on real life or the role we have applied for. These political and social topics show nhi be discussed.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself
Round 3 - Technical 

(1 Question)

  • Q1. Best call experience with customer
  • Ans. 

    My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.

    • Active listening and empathy helped me understand the customer's problem

    • I provided clear and concise instructions to resolve the issue

    • I followed up with the customer to ensure their satisfaction

    • The customer expressed gratitude and appreciation for my help

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be honest and responsible and hard working

I appeared for an interview before May 2020.

Interview Questionnaire 

1 Question

  • Q1. What are your plans

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them you see yourself working with this company till eternity, Agree with whatever questions they ask about shift timmings and all.
They want to hear you have no plans in life but to work for concentrix. Don't tell them about your dad business or if he has a good job. And tell them you don't have any plans for futher studies.
Just agree with them in everything. LOL

Sykes Business Services Of India Interview FAQs

How many rounds are there in Sykes Business Services Of India Customer Service Executive interview?
Sykes Business Services Of India interview process usually has 3 rounds. The most common rounds in the Sykes Business Services Of India interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Sykes Business Services Of India Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sykes Business Services Of India. The most common topics and skills that interviewers at Sykes Business Services Of India expect are Communication Skills and Customer Service.
What are the top questions asked in Sykes Business Services Of India Customer Service Executive interview?

Some of the top questions asked at the Sykes Business Services Of India Customer Service Executive interview -

  1. Will check for stability of how long you are going to st...read more
  2. They will focus more on your the way you are pronouncing words and fillers in b...read more
  3. I'm from Mehdipatnam Hyderabad. I get the job details In YouTube chann...read more

Tell us how to improve this page.

Sykes Business Services Of India Customer Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Sykes Business Services Of India Customer Service Executive Salary
based on 258 salaries
₹1.5 L/yr - ₹4.2 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Sykes Business Services Of India Customer Service Executive Reviews and Ratings

based on 55 reviews

3.1/5

Rating in categories

3.2

Skill development

2.9

Work-life balance

2.7

Salary

3.0

Job security

3.0

Company culture

2.8

Promotions

3.1

Work satisfaction

Explore 55 Reviews and Ratings
Customer Service Representative
366 salaries
unlock blur

₹1.8 L/yr - ₹4 L/yr

Customer Service Executive
258 salaries
unlock blur

₹1.5 L/yr - ₹4.2 L/yr

Senior Customer Service Representative
172 salaries
unlock blur

₹2.5 L/yr - ₹4.5 L/yr

Customer Service Associate
98 salaries
unlock blur

₹1.8 L/yr - ₹3.8 L/yr

Customer Support Executive
95 salaries
unlock blur

₹2 L/yr - ₹4 L/yr

Explore more salaries
Compare Sykes Business Services Of India with

Teleperformance

3.9
Compare

Concentrix Corporation

3.7
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare
Did you find this page helpful?
Yes No
write
Share an Interview