Amazon Voice Process Executive Interview Questions, Process, and Tips

Q1. How to solve a problem of customer
Ans. 
To solve a problem of a customer, listen actively, empathize, identify the root cause, offer a solution, and follow up.
• Listen actively to the customer's problem and let them know you understand their issue.

• Empathize with the customer and show them that you care about their problem.

• Identify the root cause of the problem and offer a solution that addresses it.

• If necessary, escalate the issue to a higher authority to ensu...read more
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Q2. How to manage coustomer
Ans. 
Managing customers involves effective communication, problem-solving skills, and building strong relationships.
• Listen actively to customer concerns and needs

• Provide timely and accurate information

• Offer solutions and options to resolve issues

• Build rapport and trust through personalized interactions

• Follow up to ensure customer satisfaction

• Handle difficult situations with empathy and professionalism
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Q3. How to talk humble to customer
Ans. 
Talking humble to customers is important for building trust and rapport. It involves active listening, empathy, and respectful language.
• Use polite language and avoid using jargon or technical terms

• Listen actively to the customer's concerns and acknowledge their feelings

• Show empathy by putting yourself in the customer's shoes and understanding their perspective

• Avoid interrupting the customer and let them finish speaking...read more
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Q4. When a customer is angery how you handle this time
Ans. 
I remain calm, listen actively, empathize, apologize, and offer a solution.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Offer a solution to resolve the issue

• Ensure customer satisfaction before ending the call
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Q5. When customer is not agree with your decision how you handle that costumers
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Choose one topic and talk that topic

Q1. Tell me about yourself.
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Q2. My name is prashanth shevella my fadhar name is narsiah my modhar name is Laxmi narsamma
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Asked me to speak on my own topic, so it's not a big task for me.