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Amazon Voice Process Executive Interview Questions and Answers

Updated 22 Jul 2024

6 Interview questions

A Voice Process Executive was asked
Q. What is the CTC offered by this company?
Ans. 

The CTC of the company is competitive and varies based on the role and experience of the candidate.

  • CTC is based on the role and experience of the candidate

  • Competitive salary packages offered

  • Additional benefits like insurance, bonuses, and incentives may be included

A Voice Process Executive was asked
Q. How would you solve a customer's problem?
Ans. 

To solve a problem of a customer, listen actively, empathize, identify the root cause, offer a solution, and follow up.

  • Listen actively to the customer's problem and let them know you understand their issue.

  • Empathize with the customer and show them that you care about their problem.

  • Identify the root cause of the problem and offer a solution that addresses it.

  • If necessary, escalate the issue to a higher authority to...

Voice Process Executive Interview Questions Asked at Other Companies

asked in Amazon
Q1. How would you solve a customer's problem?
asked in Flipkart
Q2. What is customer service? Is the support you offer ur customer be ... read more
asked in Amazon
Q3. How do you handle a situation when a customer is angry?
Q4. What is Bpo and why you choice Bpo?
asked in Wipro
Q5. What is c language? When c language developed
A Voice Process Executive was asked
Q. How do you handle a situation when a customer is angry?
Ans. 

I remain calm, listen actively, empathize, apologize, and offer a solution.

  • Remain calm and composed

  • Listen actively to the customer's concerns

  • Empathize with the customer's situation

  • Apologize for any inconvenience caused

  • Offer a solution to resolve the issue

  • Ensure customer satisfaction before ending the call

A Voice Process Executive was asked
Q. How do you speak humbly to a customer?
Ans. 

Talking humble to customers is important for building trust and rapport. It involves active listening, empathy, and respectful language.

  • Use polite language and avoid using jargon or technical terms

  • Listen actively to the customer's concerns and acknowledge their feelings

  • Show empathy by putting yourself in the customer's shoes and understanding their perspective

  • Avoid interrupting the customer and let them finish spe...

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A Voice Process Executive was asked
Q. How do you manage customers?
Ans. 

Managing customers involves effective communication, problem-solving skills, and building strong relationships.

  • Listen actively to customer concerns and needs

  • Provide timely and accurate information

  • Offer solutions and options to resolve issues

  • Build rapport and trust through personalized interactions

  • Follow up to ensure customer satisfaction

  • Handle difficult situations with empathy and professionalism

A Voice Process Executive was asked 11mo ago
Q. What is female empowerment
Ans. 

Female empowerment refers to the process of enabling women to have control over their lives and make their own choices.

  • Providing equal opportunities for women in education and employment

  • Promoting gender equality in society

  • Encouraging women to speak up and advocate for their rights

  • Supporting women in leadership roles

  • Creating safe spaces for women to express themselves and pursue their goals

Amazon Voice Process Executive Interview Experiences

8 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(4 Questions)

  • Q1. What is your name
  • Q2. What you do if you get this job
  • Ans. 

    If I get this job, I will focus on delivering excellent customer service and improving communication efficiency.

    • Provide exceptional customer support by actively listening to customer needs and resolving issues promptly.

    • Utilize effective communication skills to ensure clarity and understanding in every interaction.

    • Collaborate with team members to share best practices and enhance overall service quality.

    • Continuously seek...

  • Answered by AI
  • Q3. What is your salary expectation
  • Q4. What is female empowerment
  • Ans. 

    Female empowerment refers to the process of enabling women to have control over their lives and make their own choices.

    • Providing equal opportunities for women in education and employment

    • Promoting gender equality in society

    • Encouraging women to speak up and advocate for their rights

    • Supporting women in leadership roles

    • Creating safe spaces for women to express themselves and pursue their goals

  • Answered by AI
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Why u want this job?
  • Ans. 

    I am passionate about customer service and eager to contribute to a dynamic team in the voice process sector.

    • I have a strong background in customer service, having worked in a call center for over two years.

    • I enjoy problem-solving and helping customers resolve their issues efficiently.

    • This role aligns with my career goals, as I aspire to grow in the voice process industry.

    • I am impressed by your company's commitment to ...

  • Answered by AI
  • Q2. What is your salary expectation
  • Ans. 

    I expect a salary that reflects my skills and experience, ideally in the range of $X to $Y based on industry standards.

    • Research industry standards: For example, similar roles in my area typically offer between $X and $Y.

    • Consider my experience: With X years in the field, I bring valuable skills that justify a competitive salary.

    • Flexibility: I am open to discussing a salary that aligns with the company's budget and my co...

  • Answered by AI
  • Q3. Who is your inspiration
  • Ans. My biggest inspiration is my mom. she told me that Never give up your hardwork don't let your face down Do good be good life good. She told about this.
  • Answered Anonymously
  • Q4. What is the CTC of this company
  • Ans. 

    The CTC of the company is competitive and varies based on the role and experience of the candidate.

    • CTC is based on the role and experience of the candidate

    • Competitive salary packages offered

    • Additional benefits like insurance, bonuses, and incentives may be included

  • Answered by AI
  • Q5. Where is the job location

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to improve my skills for better placement
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Feb 2024.

Round 1 - Aptitude Test 

Basic knowledge and typing

Round 2 - HR 

(1 Question)

  • Q1. About yourself and calcification
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

Aptitude test designed person ability skill and knowledge

Round 3 - Group Discussion 

Group discussion test the team work and communication skill

Interview Preparation Tips

Topics to prepare for Amazon Voice Process Executive interview:
  • Financial Analysis
Interview preparation tips for other job seekers - Join fast one good job

I applied via Company Website and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. How to solve a problem of customer
  • Q2. How to manage coustomer
  • Q3. How to talk humble to customer
  • Q4. When a customer is angery how you handle this time
  • Q5. When customer is not agree with your decision how you handle that costumers
  • Ans. 

    Handling customer disagreements requires empathy, active listening, and effective communication to reach a resolution.

    • Listen actively to the customer's concerns without interrupting.

    • Acknowledge their feelings and validate their perspective, e.g., 'I understand why you feel this way.'

    • Explain the reasoning behind your decision clearly and calmly.

    • Offer alternatives or compromises if possible, e.g., 'While I can't do that,...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Amazon Voice Process Executive interview:
  • voice
  • non voice
Interview preparation tips for other job seekers - I like to talk people. I like to solve his problem.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Reasoning coding decoding mathematics numerical numbers puzzles number system

Round 3 - Group Discussion 

Choose one topic and talk that topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Choose the best company and to improve your communication skills
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated professional with experience in customer service and a passion for helping others through effective communication.

    • Background: I have a degree in Communications, which has equipped me with strong verbal and written skills.

    • Experience: I worked for two years at XYZ Call Center, where I handled customer inquiries and resolved issues efficiently.

    • Skills: Proficient in using CRM software and adept at multitas...

  • Answered by AI
  • Q2. My name is prashanth shevella my fadhar name is narsiah my modhar name is Laxmi narsamma

Interview Preparation Tips

Interview preparation tips for other job seekers - ms office ms Excel ms word ms PowerPoint

I applied via Campus Placement and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Asked me to speak on my own topic, so it's not a big task for me.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be more attentive in grammar because grammar plays major role in getting job here.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About yourself?
  • Q2. What's about your experience?
  • Ans. 

    I have over 8 years of experience in financial analysis, project management, and team leadership.

    • Managed a team of analysts to successfully implement cost-saving initiatives

    • Led cross-functional projects resulting in increased efficiency and profitability

    • Performed in-depth financial analysis to support strategic decision-making

    • Collaborated with senior management to develop and execute business plans

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. How was your product handling?
  • Ans. 

    My product handling experience has been excellent, with a focus on efficiency and accuracy.

    • Implemented efficient product handling processes to streamline operations

    • Ensured accurate inventory management and tracking

    • Trained team members on proper product handling techniques

    • Utilized technology to improve product handling efficiency, such as barcode scanning systems

  • Answered by AI
  • Q2. What was the customer experience given as feedback your work?
  • Ans. 

    The customer feedback on my work was overwhelmingly positive, highlighting my attention to detail and excellent communication skills.

    • Received positive feedback on attention to detail

    • Received positive feedback on communication skills

    • Customers expressed satisfaction with the overall experience

  • Answered by AI

Interview Preparation Tips

Topics to prepare for OLX Senior Associate interview:
  • Automobile Sales
  • Inventory Management
Interview preparation tips for other job seekers - I am already worked in olx autos and my I am handled like business to customer, business to business and business to customer.

I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself.
  • Q2. Situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm, be prepared and be honest.

Amazon Interview FAQs

How many rounds are there in Amazon Voice Process Executive interview?
Amazon interview process usually has 2 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, Group Discussion and Aptitude Test.
What are the top questions asked in Amazon Voice Process Executive interview?

Some of the top questions asked at the Amazon Voice Process Executive interview -

  1. How to solve a problem of custo...read more
  2. When a customer is angery how you handle this t...read more
  3. How to talk humble to custo...read more

Tell us how to improve this page.

Overall Interview Experience Rating

4/5

based on 7 interview experiences

Difficulty level

Easy 67%
Moderate 33%

Duration

Less than 2 weeks 100%
View more

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Amazon Voice Process Executive Salary
based on 28 salaries
₹2.4 L/yr - ₹5.7 L/yr
82% more than the average Voice Process Executive Salary in India
View more details

Amazon Voice Process Executive Reviews and Ratings

based on 21 reviews

4.4/5

Rating in categories

4.2

Skill development

4.3

Work-life balance

4.5

Salary

4.4

Job security

4.3

Company culture

4.1

Promotions

4.3

Work satisfaction

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