BPO job Interview Questions and Answers

Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.

• Inbound calling involves answering customer queries and providing assistance.

• Outbound calling involves making sales calls or conducting surveys.

• Inbound calling focuses on customer service and support.

• Outbound calling focuses on sales and marketing.

• Examples of inbound calling include customer support helplines and technical assistance hotlines.

• Examples of outbound calling inc...read more

I manage my house finances by creating a budget and tracking expenses.

• I create a monthly budget to allocate funds for necessary expenses

• I track my expenses using a spreadsheet or budgeting app

• I prioritize saving for emergencies and long-term goals

• I review my budget regularly to make adjustments as needed

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

• BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.

• It allows companies to focus on their core competencies and improve efficiency.

• BPO services can be onshore, nearshore, or offshore depending on the location of the service provider.

• Examples of BPO companies...read more

Yes, I have excellent communication skills, problem-solving skills, and the ability to work in a team.

• Excellent communication skills

• Problem-solving skills

• Ability to work in a team