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Teleperformance Non Voice Customer Service Executive Interview Questions and Answers

Updated 4 Feb 2024

Teleperformance Non Voice Customer Service Executive Interview Experiences

2 interviews found

Non Voice Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 4 Feb 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction & Basics
    • Add your answer
  • Q2. Introduction Basics
    • Add your answer

Non Voice Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 12 Feb 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude technical questions

Round 3 - HR 

(1 Question)

  • Q1. Self intro and job details
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Job salary process and teams and contion. Process details
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Maximum languages is low to the interview and after developing the person will company

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Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 27 May 2022

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. How much do expect, self intro,how far is our office from your current location
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi hiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii88iiiiuhgffghthhugbnjjgghhhhjh

Customer Service Associate Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 6 May 2022

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Online test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't give Interview in First source

Customer Service Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 12 Aug 2021

Interview Questionnaire 

1 Question

  • Q1. Tips
  • Ans. Concentrix- Amazon DE chat- After Amcat they will ask you a simple vocabulary and your intro in German on call (be sure to use a dictionary on same time). Then come chat round wherein you have to chat in German with hr. (Learn to make sentences regarding return, refund, product defect, product missing, service and warranty of product in German.) and in final round speak in German wherein a basic speaking their highly a
    • Answered Anonymously
    Add your answer

Customer Service Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 14 Jul 2021

I applied via Walk-in and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How would you sympathies a irate customer
  • Ans. 

    Listen actively, apologize sincerely, offer a solution, and follow up.

    • Acknowledge their frustration and show empathy

    • Apologize for the inconvenience caused

    • Offer a solution or alternatives to resolve the issue

    • Follow up to ensure customer satisfaction

    • Stay calm and professional throughout the interaction

    • Answered by AI
    Add your answer
  • Q2. Listen to the query and act accordingly
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and stay calm

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 9 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. One one round should be happen to check knowledge
    • Add your answer
  • Q2. Salary expectation for employee to check how they will give answer
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Posting advertising to know about job opportunity and people can apply and they can give their idea.

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 25 Oct 2021

I applied via Indeed and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

9 Questions

  • Q1. 1) Introduce yourself
    • View 1 more answer
  • Q2. 2) Did you worked before or Do you have any experience..if yes
    • Add your answer
  • Q3. 3) Why did you left you previous company
    • Add your answer
  • Q4. 4) What are your hobbies
    • Add your answer
  • Q5. 5) Are you comfortable with rotational shifts and week offs
    • View 1 more answer
  • Q6. 6) Are you willing to relocate
    • Add your answer
  • Q7. 7) What was your last salary
    • Add your answer
  • Q8. 8) What is your salary expectation
    • Add your answer
  • Q9. 9) How soon can you join
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident but not over, and stay confident untill the interview is done
Listen to the questions very carefully and answers wisely
All the best to all the job seekers

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 2 Nov 2021

I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep focusing on things work on communication and written skills .

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 21 May 2021

I appeared for an interview in Nov 2020.

Interview Questionnaire 

5 Questions

  • Q1. How would you handle the unsatisfied customer?
  • Ans. 

    Listen to their concerns, apologize, offer a solution, and follow up.

    • Listen actively to their complaints without interrupting.

    • Apologize for the inconvenience caused and empathize with their situation.

    • Offer a solution that addresses their concerns and meets their needs.

    • Follow up with the customer to ensure their satisfaction and build a long-term relationship.

    • For example, if a customer is unhappy with a product, offer a...

    • Answered by AI
    View 7 more answers
  • Q2. How would you handle pressure?
    • Add your answer
  • Q3. Tell me about your past experience?
    • Add your answer
  • Q4. How would you correct the error done by you?
  • Ans. 

    I would take responsibility for the error and take immediate action to rectify it.

    • Acknowledge the mistake and apologize

    • Assess the impact of the error

    • Take corrective action to rectify the error

    • Communicate the solution to the affected parties

    • Implement measures to prevent similar errors in the future

    • Answered by AI
    Add your answer
  • Q5. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview had 3rounds with HR round on call,AMCAT Test , Assistantment test,
More about working at Teleperformance

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Non Voice Customer Service Executive interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Teleperformance Non Voice Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are DW, BPO Non Voice, Benefits, Blended Process and Chat Process.

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Teleperformance Non Voice Customer Service Executive Salary
based on 10 salaries
₹1.8 L/yr - ₹4.5 L/yr
At par with the average Non Voice Customer Service Executive Salary in India
View more details

Teleperformance Non Voice Customer Service Executive Reviews and Ratings

based on 9 reviews

2.6/5

Rating in categories

2.5

Skill development

2.3

Work-life balance

1.2

Salary

1.1

Job security

2.8

Company culture

2.1

Promotions

2.4

Work satisfaction

Explore 9 Reviews and Ratings
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