Teleperformance Interview Questions, Process, and Tips for Freshers

There was a moderate range questions from aptitude and reasoning.

Q1. Hr round mostly focused on you are from different stream and why are you choosing this path and checked with proper English
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Q2. Tell me about you self What do you want to learn from this job role
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Q1. Tell me about yourself and experiences
Ans. 
I am an experienced Analyst with a strong background in data analysis and problem-solving.
• Bachelor's degree in Statistics

• 3 years of experience in analyzing market trends and consumer behavior

• Proficient in using statistical software such as SPSS and Excel

• Successfully identified cost-saving opportunities for a company resulting in a 10% reduction in expenses

• Presented data-driven insights to senior management to support s
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Q2. Wfm metrics questions
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Q1. Introduction or tell me about yourself
Ans. 
I am an experienced analyst with a strong background in data analysis and problem-solving.
• I have a Bachelor's degree in Business Analytics.

• I have worked as a data analyst for XYZ Company for the past 3 years.

• I am proficient in using statistical software such as R and Python.

• I have experience in analyzing large datasets and identifying trends and patterns.

• I have successfully implemented data-driven strategies that resul...read more
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Q2. What are your Hobbies
Ans. 
My hobbies include reading, playing guitar, and hiking.
• Reading: I enjoy reading books from various genres, such as fiction, self-help, and biographies.

• Playing guitar: I have been playing guitar for several years and enjoy learning and playing different songs.

• Hiking: I love exploring nature and going on hikes to beautiful trails and mountains.
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Q1. About myself and about Kolkata
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Q1. What is the role of customers support representative
Ans. 
Customer support representatives provide assistance and guidance to customers in resolving their issues and answering their queries.
• Assist customers in resolving issues and answering queries

• Provide product information and troubleshooting assistance

• Handle complaints and escalations professionally

• Maintain a positive and helpful attitude towards customers

• Document customer interactions and feedback for future reference
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Q2. How will you address the customer for the situation given
Ans. 
I will address the customer with empathy, active listening, and a solution-focused approach.
• Acknowledge the customer's concerns and show empathy

• Listen actively to understand the issue fully

• Offer a solution or alternative options to resolve the issue

• Follow up to ensure customer satisfaction
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