Teleperformance Interview Questions, Process, and Tips for Freshers

Q1. Tell me something about yourself
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Q2. Mock call opening pitch
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Q3. What if you get angry customer explain how will you handle the call
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Q4. Tell me something about the area you reside in, how you spend your weekends
Ans. 
I reside in a vibrant urban neighborhood with plenty of cafes, parks, and cultural events. On weekends, I enjoy exploring new restaurants, attending art exhibits, and taking long walks in the park.
• My neighborhood is known for its diverse culinary scene, with a mix of trendy cafes and traditional eateries

• There are several parks nearby where I like to relax and read a book or have a picnic

• I often attend art exhibits and ...read more
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Q1. Self introduction
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Q2. Tell me your yesterday routine
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Q1. Self introduction
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Q2. Tell me about bihar.
Ans. 
Bihar is a state in eastern India known for its rich history, culture, and agriculture.
• Bihar is one of the oldest inhabited places in the world.

• It is famous for its ancient universities like Nalanda and Vikramshila.

• The state is known for its fertile land and agricultural produce.

• Bihar has a diverse culture with festivals like Chhath Puja and Sonepur Mela.

• It is also a major pilgrimage site for Buddhists, Hindus, and Jai
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Q3. Why you want to join BPO?
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Q4. What do you understand by BPO?
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Q5. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling complaints effectively.
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Q6. How to deal with the angry customer?
Ans. 
Listen to their concerns, empathize, apologize, offer solutions, and follow up.
• Listen actively to their concerns without interrupting.

• Empathize with their situation and show understanding.

• Apologize for any inconvenience caused, even if it wasn't your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction and build trust.
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Q7. Do you need any leave in six months after joining?
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Q8. Will a sign a bound for a year?
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Q1. You need to write an email.
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Q1. What is account payable
Ans. 
Accounts payable is the amount of money a company owes to its suppliers or vendors for goods or services purchased on credit.
• Accounts payable is a liability on the balance sheet

• It represents the amount of money owed by a company to its suppliers or vendors

• It is typically recorded when goods or services are received but payment has not yet been made

• Accounts payable is an important part of a company's working capital man
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Q2. Are you worked in invoice process
Ans. 
Yes, I have experience working in the invoice process.
• I have experience handling invoices, processing payments, and resolving discrepancies.

• I am familiar with using accounting software to track and manage invoices.

• I have worked closely with vendors and internal teams to ensure timely and accurate invoicing.

• I have experience in reconciling invoices and resolving any billing issues.
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Q1. Tell me something about your self
Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
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Q2. What is customer support
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, chat, or i...read more
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Q3. What do you want to choose, customer support or sales
Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
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Q4. How you enjoyed your last Sunday
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Q5. One question will be related tou your hobby
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Q1. What are your salary expectations
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Q2. Are you ready with night shifts
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Q3. What you did yesterday
Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
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One word questions from coding

Q1. Family background questions
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Q2. Coding chapters questions
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Q1. Self introduction
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Q2. Why are you interested in bpo
Ans. 
I am drawn to BPO for its dynamic environment, opportunities for growth, and the chance to enhance customer experiences.
• Passion for helping others: I enjoy resolving customer issues and ensuring their satisfaction.

• Dynamic work environment: BPO offers a fast-paced setting that keeps me engaged and challenged.

• Career growth opportunities: The BPO industry provides clear paths for advancement and skill development.

• Diverse ...read more
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