iEnergizer Interview Questions, Process, and Tips

Q1. Previous experience
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Q2. Tell me something about you?
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Q1. What is the difference between sympathy and empathy?
Ans. 
Sympathy is feeling compassion or sorrow for someone's situation, while empathy is understanding and sharing the feelings of another.
• Sympathy is acknowledging someone's emotions without necessarily feeling them yourself

• Empathy involves putting yourself in someone else's shoes and truly understanding their emotions

• Sympathy is more about feeling sorry for someone, while empathy is about connecting with their feelings

• Exam...read more
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Q2. What is the difference between credit and debit?
Ans. 
Credit increases funds in an account, while debit decreases funds.
• Credit adds funds to an account, while debit subtracts funds.

• Credit is money received, while debit is money paid out.

• Credit increases the balance, while debit decreases the balance.

• Examples: A credit card payment is a debit, while a paycheck deposit is a credit.
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Q3. Why have you chosen to apply to this company instead of other companies?
Ans. 
I have chosen to apply to this company because of its reputation for providing excellent training and support for collection agents.
• The company has a strong reputation in the industry for providing comprehensive training programs for collection agents.

• I have heard positive feedback from current employees about the supportive work environment and opportunities for growth within the company.

• The company's focus on utilizi...read more
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Q1. Your dream vacation
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Q2. The day you think was the best day of your life.
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Q1. What do you understand by chat process??
Ans. 
Chat process involves real-time communication between individuals or groups using text-based messages.
• Chat process allows for instant messaging between users

• It can be used for customer support, team collaboration, or social interactions

• Examples include platforms like Slack, WhatsApp, and Facebook Messenger
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Q2. Why do you want to work in customer service?
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English verbal and non verbal test

Q1. Tell me about yourself ?
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Q2. What did you do yesterday?
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Q1. What was your work in your previous company ?
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Q2. Where were the KPI's
Ans. 
KPI's were used to measure performance and track progress in customer support.
• KPI's (Key Performance Indicators) were likely used to measure metrics such as response time, customer satisfaction, first call resolution rate, etc.

• They help track progress towards goals and identify areas for improvement.

• Examples of KPI's in customer support include average resolution time, customer retention rate, and Net Promoter Score (N
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Speaking and listening test

Q1. How do you handle pressure at your work ?
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Q1. Introduction was asked in the interview
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Q2. Studies done
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