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iEnergizer Customer Care Executive Interview Questions, Process, and Tips
Top iEnergizer Customer Care Executive Interview Questions and Answers
- Q1. Difference between inbound and outbound processes?
- Q2. What is slang? Difference between slang and abuse. # Black lives matter movement,etc.
- Q3. Introduce yourself What is credit card ? What is customer service?
iEnergizer Customer Care Executive Interview Experiences
86 interviews found
Anonymous
I applied via Walk-in and was interviewed in Jun 2021. There were 4 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Tell me about yourself
- Q2. What is bpo?
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party service provider.
BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and accounting.
It allows companies to focus on their core competencies and improve efficiency.
Examples of BPO services include call centers, back-office operations, and HR outsour...
- Q3. Difference between inbound and outbound processes?
- Ans.
Inbound processes involve receiving calls from customers, while outbound processes involve making calls to customers.
Inbound processes are reactive, while outbound processes are proactive.
Inbound processes focus on resolving customer issues and answering queries.
Outbound processes focus on sales, marketing, and customer outreach.
Examples of inbound processes include customer support and technical assistance.
Examples of...
- Q4. What is your hobby?
- Q5. What is your strength and weakness?
- Q6. What is your salary expectations?
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.
It was pretty good experience
(2 Questions)
- Q1. Tell me about yourself
- Q2. What was your memorable day
(2 Questions)
- Q1. Introduction about myself
- Q2. Tell me about your previous company
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Give your Introduction
- Ans.
I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving their issues.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle high-pressure situations and difficult customers
Proficient in CRM software and ticketing systems
Received multiple awards for excellent customer satisfaction ratings
- Q2. Explain your yesterday
- Ans.
Yesterday was a busy day at work, helping customers with their queries and resolving issues.
Assisted customers with product inquiries
Resolved billing issues for a few clients
Participated in a team meeting to discuss customer feedback
(2 Questions)
- Q1. You are pursuing a regular course,how will you manage
- Ans.
I will manage my time effectively by prioritizing tasks and creating a schedule.
I will create a study schedule to allocate time for both work and studies.
I will communicate with my professors and employer to ensure they are aware of my commitments.
I will utilize breaks between classes or work shifts to study or complete assignments.
I will seek help from classmates or colleagues if needed to manage workload effectively.
- Q2. Explain your family
- Ans.
My family consists of my parents, my two siblings, and our pet dog.
Parents - supportive and loving
Siblings - close relationship, enjoy spending time together
Pet dog - brings joy and companionship to the family
Mathematical questions
English
Reasoning
(1 Question)
- Q1. A lot of questions about philosophy
Arun Kumar
(2 Questions)
- Q1. What can you tell me about Urban Company?
- Q2. Urban company formally known as urban Clap and the company was launched in the year Nov 2014. It is the largest home services platform in ASIA with presence in India ,Uae,singapore. The platform helps the...
iEnergizer interview questions for designations
(2 Questions)
- Q1. Self introduction
- Q2. About customer service
(2 Questions)
- Q1. About BPO what it is or how it works
- Q2. About Credit debit
(1 Question)
- Q1. Reading skills checked
Get interview-ready with Top iEnergizer Interview Questions
yash sharma
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Can you introduce yourself?
- Q2. Random topic vocalisation
Typing tests and the Versant test.
(2 Questions)
- Q1. What was your role in your last job?
- Q2. How comfortable are you with rotational night shifts and having weekdays off?
Interview Preparation Tips
Customer Care Executive Jobs at iEnergizer
Selected
I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.
(3 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
Over 5 years of experience in customer service roles
Skilled in resolving customer complaints and issues
Excellent communication and interpersonal skills
Proficient in using CRM software and other customer service tools
- Q2. Previous experience
- Q3. Daily routine
(2 Questions)
- Q1. Mother tongue issue check
- Q2. Location related
(2 Questions)
- Q1. Process related questions
- Q2. Last experience
Interview Preparation Tips
- Process Control
(2 Questions)
- Q1. Full introduction
- Q2. How was the last day.
- Ans.
The last day was busy but fulfilling, with a lot of problem-solving and customer interactions.
Handled a high volume of customer calls and emails
Resolved several customer complaints and issues
Provided excellent customer service and support
Collaborated with team members to address challenging situations
(2 Questions)
- Q1. It was related to the language proficiency in which we are tested with the listening and speaking.
- Q2. Had to arrange the jumbled words.
(1 Question)
- Q1. Asked about the last experiences
Interview Preparation Tips
Selected
I was interviewed in Jan 2025.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What you know about customer service
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.
(4 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient approach towards customers
Received multiple awards for outstanding customer service
- Q2. What you did last day
- Ans.
Yesterday, I handled customer inquiries, resolved issues, and provided support via phone and email.
Handled customer inquiries
Resolved customer issues
Provided support via phone and email
- Q3. Topic on social media
- Q4. Topic on pollution
Interview Preparation Tips
Selected
I was interviewed in Jan 2025.
(5 Questions)
- Q1. About my hobbies and example it
- Q2. I like to watch late night football match in laliga and ligue 1
- Q3. Some Football rules
- Q4. When red card show to player
- Q5. How many players in each team
Interview Preparation Tips
Top trending discussions
iEnergizer Interview FAQs
Some of the top questions asked at the iEnergizer Customer Care Executive interview -
The duration of iEnergizer Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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iEnergizer Customer Care Executive Interview Process
based on 140 interviews
3 Interview rounds
- HR Round - 1
- HR Round - 2
- One-on-one Round
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iEnergizer Customer Care Executive Reviews and Ratings
based on 11.2k reviews
Rating in categories
|
Customer Service Executive
2.3k
salaries
|  ₹0.6 L/yr - ₹6 L/yr |
|
Senior Executive
1.8k
salaries
| ₹1.2 L/yr - ₹6.5 L/yr |
|
Customer Care Executive
1.5k
salaries
| ₹1 L/yr - ₹6 L/yr |
|
Senior Customer Service Executive
1.2k
salaries
| ₹1.1 L/yr - ₹6.6 L/yr |
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