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iEnergizer Customer Care Executive Interview Questions, Process, and Tips

Updated 8 Apr 2025

Top iEnergizer Customer Care Executive Interview Questions and Answers

  • Q1. Difference between inbound and outbound processes?
  • Q2. What is slang? Difference between slang and abuse. # Black lives matter movement,etc.
  • Q3. Introduce yourself What is credit card ? What is customer service?
View all 21 questions

iEnergizer Customer Care Executive Interview Experiences

113 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About my previous role and responsibilities
  • Q2. What was the job role and responsibilities of your previous com6
  • Ans. 

    I was responsible for handling customer inquiries, resolving issues, and providing excellent customer service.

    • Responding to customer inquiries via phone, email, and chat

    • Resolving customer complaints and issues in a timely and professional manner

    • Providing product information and assistance to customers

    • Processing orders, returns, and exchanges

    • Maintaining customer records and updating information in the system

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be comfortable with your answer
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. Give a brief introduction about yourself
  • Q2. What are your qualifications
  • Q3. Where do you reside at
  • Q4. What are your hobbies
  • Q5. What do your parents do

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice compqny to work at

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. Tell me about yourself.
  • Q2. Which is the most memorable day of your life?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite with the interviews and give them answer with full honesty.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. They just ask me why do you want this job
  • Q2. Introduction,and yesterday rutine

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite and be comfortable or confidential

iEnergizer interview questions for designations

 Customer Care

 (2)

 Customer Care Representative

 (1)

 Inbound Customer Care Executive

 (3)

 Assistant Customer Care Executive

 (1)

 Senior Customer Care Representative

 (1)

 Voice Process Customer Care Executive

 (1)

 Customer Executive

 (15)

 Customer Service Executive

 (80)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. Tell me about yourself
  • Q2. What did you do yesterday

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident Good communication skills Stay motivated Form get nervous

Get interview-ready with Top iEnergizer Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.

    • Over 5 years of experience in customer service roles

    • Skilled in resolving customer complaints and issues

    • Excellent communication and interpersonal skills

    • Proficient in using CRM software and other customer service tools

  • Answered by AI
  • Q2. Previous experience
  • Q3. Daily routine
Round 2 - HR 

(2 Questions)

  • Q1. Mother tongue issue check
  • Q2. Location related
Round 3 - Cleint discussion 

(2 Questions)

  • Q1. Process related questions
  • Q2. Last experience

Interview Preparation Tips

Topics to prepare for iEnergizer Customer Care Executive interview:
  • Process Control
Interview preparation tips for other job seekers - Environment is too good

Customer Care Executive Jobs at iEnergizer

View all
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Full introduction
  • Q2. How was the last day.
  • Ans. 

    The last day was busy but fulfilling, with a lot of problem-solving and customer interactions.

    • Handled a high volume of customer calls and emails

    • Resolved several customer complaints and issues

    • Provided excellent customer service and support

    • Collaborated with team members to address challenging situations

  • Answered by AI
Round 2 - Language proficiency test 

(2 Questions)

  • Q1. It was related to the language proficiency in which we are tested with the listening and speaking.
  • Q2. Had to arrange the jumbled words.
Round 3 - Behavioral 

(1 Question)

  • Q1. Asked about the last experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to stay calm and be honest with the experience which we have. They guide us to the processes which suits the most.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What you know about customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is about meeting the needs and expectations of customers

    • It involves effective communication and problem-solving skills

    • Providing timely and accurate information to customers is crucial

    • Building rapport and trust with customers is important for long-term relationships

    • Handling complaints and resolvi

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go there its a blacklisted company
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. What you did last day
  • Ans. 

    Yesterday, I handled customer inquiries, resolved issues, and provided support via phone and email.

    • Handled customer inquiries

    • Resolved customer issues

    • Provided support via phone and email

  • Answered by AI
  • Q3. Topic on social media
  • Q4. Topic on pollution

Interview Preparation Tips

Interview preparation tips for other job seekers - firstly, I would like to thanks ienergizer HR team they were literally very supportive, and as a fresher I love their work culture and environment to .
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - HR 

(5 Questions)

  • Q1. About my hobbies and example it
  • Q2. I like to watch late night football match in laliga and ligue 1
  • Q3. Some Football rules
  • Q4. When red card show to player
  • Q5. How many players in each team

Interview Preparation Tips

Interview preparation tips for other job seekers - Just ask about my past experience and work roll

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Care Executive interview?
iEnergizer interview process usually has 1-2 rounds. The most common rounds in the iEnergizer interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for iEnergizer Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are Customer Service, customer care, voice process, Domestic BPO and Telecalling.
What are the top questions asked in iEnergizer Customer Care Executive interview?

Some of the top questions asked at the iEnergizer Customer Care Executive interview -

  1. Difference between inbound and outbound processe...read more
  2. What is slang? Difference between slang and abuse. # Black lives matter moveme...read more
  3. Introduce yourself What is credit card ? What is customer servi...read more
How long is the iEnergizer Customer Care Executive interview process?

The duration of iEnergizer Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

iEnergizer Customer Care Executive Interview Process

based on 180 interviews

3 Interview rounds

  • HR Round
  • One-on-one Round - 1
  • One-on-one Round - 2
View more
Join iEnergizer Unlocking Potential, Unleashing Performance
iEnergizer Customer Care Executive Salary
based on 1.5k salaries
₹1 L/yr - ₹6 L/yr
19% more than the average Customer Care Executive Salary in India
View more details

iEnergizer Customer Care Executive Reviews and Ratings

based on 11.6k reviews

4.9/5

Rating in categories

4.9

Skill development

4.8

Work-life balance

4.8

Salary

4.9

Job security

4.9

Company culture

4.8

Promotions

4.9

Work satisfaction

Explore 11.6k Reviews and Ratings
Customer Care Executive

Noida

0-1 Yrs

₹ 1.5-2.75 LPA

Customer Care Executive | HR Shrish |

Noida,

Ghaziabad

+1

0-5 Yrs

Not Disclosed

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