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iEnergizer Customer Care Executive Interview Questions, Process, and Tips
Top iEnergizer Customer Care Executive Interview Questions and Answers
- Q1. Difference between inbound and outbound processes?
- Q2. What is slang? Difference between slang and abuse. # Black lives matter movement,etc.
- Q3. Introduce yourself What is credit card ? What is customer service?
iEnergizer Customer Care Executive Interview Experiences
93 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.
(2 Questions)
- Q1. My introduction
- Q2. My last trip experience
- Ans.
My last trip experience was amazing and memorable.
Visited a beautiful beach in Hawaii
Tried local cuisine and attended a luau
Went snorkeling and saw colorful fish
What is BPO call?
What is customer service?
Interview Preparation Tips
- Spoken English
- English Typing
Selected
I was interviewed before Mar 2024.
(1 Question)
- Q1. Basic interview about yourself.
Basic aptitude round includes reading and listening tests.
(4 Questions)
- Q1. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering product recommendations.
Good customer service can lead to cust
- Q2. Introduction
- Q3. What motivates you to want to join this company?
- Ans.
I am motivated to join this company because of its reputation for excellent customer service and opportunities for growth.
Reputation for excellent customer service
Opportunities for growth and advancement
Desire to be part of a successful and reputable company
- Q4. What was the reason for leaving your last company?
- Ans.
Seeking new challenges and growth opportunities.
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
Selected
I applied via Referral and was interviewed in Aug 2023. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about yourself
- Q2. Why do you want to join us
- Q3. Most memorable day of your life
- Q4. Your thoughts on our infrastructure
Interview Preparation Tips
And you will boom the interview
VAGEESH SHARMA
Selected
I applied via Walk-in and was interviewed in Jul 2023. There were 2 interview rounds.
(6 Questions)
- Q1. Give your introduction.
- Q2. Describe your daily routine.
- Q3. What is a Bpo and customer service?
- Ans.
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Customer service is the support provided to customers before, during, and after a purchase.
BPO involves outsourcing specific business processes to third-party service providers
Customer service is the assistance provided to customers before, during, and after a purchase
BPO compan...
- Q4. What is technical support?
- Ans.
Technical support is assistance provided to users of technology products or services to help them solve technical issues or problems.
Technical support involves troubleshooting technical issues faced by customers.
It may include providing guidance on how to use a product or service effectively.
Technical support can be provided through various channels such as phone, email, chat, or in-person.
Examples of technical support...
- Q5. Your most memorabale day?
- Q6. Your yesterday routine
Interview Preparation Tips
iEnergizer interview questions for designations
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Why should we hire you
Interview Preparation Tips
Get interview-ready with Top iEnergizer Interview Questions
Selected
I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Q2. Tell me about yourself?
- Ans. Well my name is modovei I'm from Manipur North East of India, about my family, I have two sisters and one brother, I completed my graduation from Nagaland University, some of my strengths are communication skill both verbally and written form,
Customer Care Executive Jobs at iEnergizer
(2 Questions)
- Q1. About your self
- Q2. What about yesterday
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in May 2023. There were 2 interview rounds.
(2 Questions)
- Q1. About intro, why should we hire u
- Q2. Why should u handle angry customer.
Interview Preparation Tips
I applied via Referral and was interviewed in Sep 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Why you want to join BPO sector
- Ans.
I want to join the BPO sector because of its dynamic and challenging nature.
Opportunity to interact with diverse customers and solve their problems
Enhance communication and problem-solving skills
Gain exposure to different industries and learn about their products/services
Opportunity for career growth and development
Ability to work in a fast-paced and team-oriented environment
- Q2. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
(3 Questions)
- Q1. What do you understand by US Culture
- Ans.
US Culture refers to the customs, traditions, and values that are prevalent in the United States.
US Culture is diverse and influenced by various ethnicities and immigrant communities.
Individualism is a key aspect of US Culture, where personal freedom and independence are highly valued.
The American Dream, the belief in upward mobility and success, is an important cultural concept.
Sports, such as American football and ba...
- Q2. Share your views on women empowerment
- Ans.
Women empowerment is the process of enabling women to have control over their lives and make independent decisions.
Women empowerment is about providing equal opportunities and rights to women in all aspects of life.
It involves promoting gender equality and challenging gender stereotypes.
Empowered women are more likely to participate in decision-making processes and contribute to society.
Examples of women empowerment in...
- Q3. Introduce yourself / your strength
- Ans.
I am a dedicated and empathetic Customer Care Executive with excellent communication skills.
Strong communication skills
Empathy and understanding
Problem-solving abilities
Patience and calmness
Ability to handle difficult customers
Attention to detail
Multitasking skills
Interview Preparation Tips
Prepare about the company for which you are giving the interview
Selected
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell Me About Yourself And Test In Communication.
(2 Questions)
- Q1. What methods do you use to assess communication skills?
- Q2. NA
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iEnergizer Interview FAQs
Some of the top questions asked at the iEnergizer Customer Care Executive interview -
The duration of iEnergizer Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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iEnergizer Interviews By Designations
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iEnergizer Customer Care Executive Interview Process
based on 156 interviews
3 Interview rounds
- HR Round
- One-on-one Round - 1
- One-on-one Round - 2
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iEnergizer Customer Care Executive Reviews and Ratings
based on 11.2k reviews
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