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iEnergizer Customer Care Executive Interview Questions, Process, and Tips

Updated 6 Mar 2025

Top iEnergizer Customer Care Executive Interview Questions and Answers

  • Q1. Difference between inbound and outbound processes?
  • Q2. What is slang? Difference between slang and abuse. # Black lives matter movement,etc.
  • Q3. Introduce yourself What is credit card ? What is customer service?
View all 21 questions

iEnergizer Customer Care Executive Interview Experiences

93 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. My introduction
  • Q2. My last trip experience
  • Ans. 

    My last trip experience was amazing and memorable.

    • Visited a beautiful beach in Hawaii

    • Tried local cuisine and attended a luau

    • Went snorkeling and saw colorful fish

  • Answered by AI
Round 3 - Case Study 

What is BPO call?
What is customer service?

Interview Preparation Tips

Topics to prepare for iEnergizer Customer Care Executive interview:
  • Spoken English
  • English Typing
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Mar 2024.

Round 1 - HR 

(1 Question)

  • Q1. Basic interview about yourself.
Round 2 - Aptitude Test 

Basic aptitude round includes reading and listening tests.

Round 3 - One-on-one 

(4 Questions)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and offering product recommendations.

    • Good customer service can lead to cust

  • Answered by AI
  • Q2. Introduction
  • Q3. What motivates you to want to join this company?
  • Ans. 

    I am motivated to join this company because of its reputation for excellent customer service and opportunities for growth.

    • Reputation for excellent customer service

    • Opportunities for growth and advancement

    • Desire to be part of a successful and reputable company

  • Answered by AI
  • Q4. What was the reason for leaving your last company?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Desire for career advancement

    • Looking for a new challenge

    • Seeking growth opportunities

    • Company restructuring led to role changes

  • Answered by AI

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want to join us
  • Q3. Most memorable day of your life
  • Q4. Your thoughts on our infrastructure

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for spoken English
And you will boom the interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Give your introduction.
  • Q2. Describe your daily routine.
  • Q3. What is a Bpo and customer service?
  • Ans. 

    BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Customer service is the support provided to customers before, during, and after a purchase.

    • BPO involves outsourcing specific business processes to third-party service providers

    • Customer service is the assistance provided to customers before, during, and after a purchase

    • BPO compan...

  • Answered by AI
  • Q4. What is technical support?
  • Ans. 

    Technical support is assistance provided to users of technology products or services to help them solve technical issues or problems.

    • Technical support involves troubleshooting technical issues faced by customers.

    • It may include providing guidance on how to use a product or service effectively.

    • Technical support can be provided through various channels such as phone, email, chat, or in-person.

    • Examples of technical support...

  • Answered by AI
  • Q5. Your most memorabale day?
  • Q6. Your yesterday routine

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare these questions in your own words with proper grammar and confidence while speaking

iEnergizer interview questions for designations

 Customer Care

 (2)

 Customer Care Representative

 (1)

 Inbound Customer Care Executive

 (3)

 Assistant Customer Care Executive

 (1)

 Senior Customer Care Representative

 (1)

 Voice Process Customer Care Executive

 (1)

 Customer Executive

 (12)

 Customer Service Executive

 (76)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - One-on-one 

(1 Question)

  • Q1. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident in whole interview round

Get interview-ready with Top iEnergizer Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Tell me about yourself?
  • Ans. Well my name is modovei I'm from Manipur North East of India, about my family, I have two sisters and one brother, I completed my graduation from Nagaland University, some of my strengths are communication skill both verbally and written form,
  • Answered Anonymously

Customer Care Executive Jobs at iEnergizer

View all
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About your self
  • Q2. What about yesterday

Interview Preparation Tips

Interview preparation tips for other job seekers - No hard question
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About intro, why should we hire u
  • Q2. Why should u handle angry customer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Its a great opportunity to if u join to iengizer.

I applied via Referral and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you want to join BPO sector
  • Ans. 

    I want to join the BPO sector because of its dynamic and challenging nature.

    • Opportunity to interact with diverse customers and solve their problems

    • Enhance communication and problem-solving skills

    • Gain exposure to different industries and learn about their products/services

    • Opportunity for career growth and development

    • Ability to work in a fast-paced and team-oriented environment

  • Answered by AI
  • Q2. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
Round 3 - One-on-one 

(3 Questions)

  • Q1. What do you understand by US Culture
  • Ans. 

    US Culture refers to the customs, traditions, and values that are prevalent in the United States.

    • US Culture is diverse and influenced by various ethnicities and immigrant communities.

    • Individualism is a key aspect of US Culture, where personal freedom and independence are highly valued.

    • The American Dream, the belief in upward mobility and success, is an important cultural concept.

    • Sports, such as American football and ba...

  • Answered by AI
  • Q2. Share your views on women empowerment
  • Ans. 

    Women empowerment is the process of enabling women to have control over their lives and make independent decisions.

    • Women empowerment is about providing equal opportunities and rights to women in all aspects of life.

    • It involves promoting gender equality and challenging gender stereotypes.

    • Empowered women are more likely to participate in decision-making processes and contribute to society.

    • Examples of women empowerment in...

  • Answered by AI
  • Q3. Introduce yourself / your strength
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with excellent communication skills.

    • Strong communication skills

    • Empathy and understanding

    • Problem-solving abilities

    • Patience and calmness

    • Ability to handle difficult customers

    • Attention to detail

    • Multitasking skills

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Prepare about the company for which you are giving the interview
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell Me About Yourself And Test In Communication.
Round 2 - Versent 

(2 Questions)

  • Q1. What methods do you use to assess communication skills?
  • Q2. NA

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Care Executive interview?
iEnergizer interview process usually has 2-3 rounds. The most common rounds in the iEnergizer interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for iEnergizer Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are Customer Service, customer care, voice process, Domestic BPO and Telecalling.
What are the top questions asked in iEnergizer Customer Care Executive interview?

Some of the top questions asked at the iEnergizer Customer Care Executive interview -

  1. Difference between inbound and outbound processe...read more
  2. What is slang? Difference between slang and abuse. # Black lives matter moveme...read more
  3. Introduce yourself What is credit card ? What is customer servi...read more
How long is the iEnergizer Customer Care Executive interview process?

The duration of iEnergizer Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

iEnergizer Customer Care Executive Interview Process

based on 157 interviews

3 Interview rounds

  • HR Round
  • One-on-one Round - 1
  • One-on-one Round - 2
View more
Join iEnergizer Unlocking Potential, Unleashing Performance
iEnergizer Customer Care Executive Salary
based on 1.5k salaries
₹1 L/yr - ₹6 L/yr
21% more than the average Customer Care Executive Salary in India
View more details

iEnergizer Customer Care Executive Reviews and Ratings

based on 11.2k reviews

4.9/5

Rating in categories

4.9

Skill development

4.8

Work-life balance

4.8

Salary

4.9

Job security

4.9

Company culture

4.8

Promotions

4.9

Work satisfaction

Explore 11.2k Reviews and Ratings
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