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iEnergizer Customer Care Executive Interview Questions, Process, and Tips
Top iEnergizer Customer Care Executive Interview Questions and Answers
- Q1. Difference between inbound and outbound processes?
- Q2. What is slang? Difference between slang and abuse. # Black lives matter movement,etc.
- Q3. Introduce yourself What is credit card ? What is customer service?
iEnergizer Customer Care Executive Interview Experiences
113 interviews found
Anonymous
Interview Questionnaire
2 Questions
- Q1. Introduction of yourself
- Q2. Tell something About family
(5 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
- Q2. Tell me about your yesterday routine
- Ans.
My yesterday routine involved handling customer inquiries, resolving issues, and providing support via phone and email.
Started the day by checking emails and voicemails for any urgent customer issues
Handled incoming calls from customers with various inquiries and issues
Resolved customer complaints and issues by providing solutions and assistance
Followed up with customers to ensure their issues were fully resolved
Logged...
- Q3. How do you handle an irate customer
- Ans.
I listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution to resolve the issue.
Listen actively to understand their concerns
Empathize with their situation and show understanding
Apologize for the inconvenience caused
Offer a solution to resolve the issue
Stay calm and composed throughout the interaction
- Q4. What is your long term goal
- Ans.
My long term goal is to become a Customer Care Manager and lead a team of dedicated professionals to provide exceptional service.
Advance to a leadership role within the customer care department
Develop strong communication and problem-solving skills
Continuously improve customer satisfaction metrics
Attend leadership training programs or courses
Seek opportunities for professional growth within the company
- Q5. Tell me a story about your favorite location
- Ans.
My favorite location is a secluded beach in Hawaii with crystal clear waters and golden sand.
The beach is surrounded by lush greenery and towering palm trees
The sound of the waves crashing against the shore is soothing and calming
I often spend hours lounging on the beach, reading a book or simply enjoying the peaceful surroundings
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Aug 2023. There were 5 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Tell me your most memorable day
(2 Questions)
- Q1. Describe yourself
- Q2. Why do you choose ienergizer
(1 Question)
- Q1. Its a group of questions related to listening and speaking
(4 Questions)
- Q1. Describe about yourself
- Q2. What did you know about the company
- Q3. Why do you choose this company
- Q4. How will you tackle the customer who had a bad experience with your company
Interview Preparation Tips
(3 Questions)
- Q1. DON'T JOIN THIS COMPANY
- Q2. DON'T JOIN THIS COMPANY PLEASE
- Q3. DON'T JOIN THIS COMPANY PLEASE ?
(1 Question)
- Q1. DON'T JOIN THIS COMPANY
Interview Preparation Tips
iEnergizer interview questions for designations
(5 Questions)
- Q1. Intero yourself
- Q2. Last weekend and daily routine
- Q3. Reading words and versant round
- Q4. Client round and
- Q5. Memorable day and wt you do yesterday
Interview Preparation Tips
Get interview-ready with Top iEnergizer Interview Questions
Divyanshu Pokhriyal
Selected
I applied via Walk-in and was interviewed in Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. They basically check your communication skills.
- Ans. Stay confident, keep the answer short and use good vocabulary.
- Q2. They basically ask questions about yourself, your memorable day, and smaal things about yourself.
- Ans. Take a some seconds and think before you amswer.
Interview Preparation Tips
Customer Care Executive Jobs at iEnergizer
vishakha gautam
Selected
I applied via Indeed and was interviewed in Sep 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Introduction your self
- Q2. Why do you want join BPO
(1 Question)
- Q1. What are you except your salary
I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.
Topic women empowerment
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
- Q2. Why bpo is important
- Ans.
BPO is important for businesses to outsource non-core functions, improve efficiency, reduce costs, and focus on core competencies.
Cost savings through labor arbitrage
Access to specialized skills and expertise
Improved efficiency and productivity
24/7 customer support
Scalability and flexibility in operations
Interview Preparation Tips
kanika sahni
I appeared for an interview in Oct 2023.
(1 Question)
- Q1. Tell me about yourself
Give senerio regarding calling experience
(1 Question)
- Q1. Current background and why u join our company
Selected
I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. Please tell me what is the BPO?
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.
BPO is the practice of outsourcing non-core business functions to external vendors.
It helps companies focus on their core competencies and reduce costs.
Common BPO services include customer support, technical support, data entry, and telemarketing.
Examples of BPO companies include Accenture,
- Q2. Please tell me what is the customer service?
- Ans.
Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone,...
Interview Preparation Tips
iEnergizer Interview FAQs
Some of the top questions asked at the iEnergizer Customer Care Executive interview -
The duration of iEnergizer Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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iEnergizer Interviews By Designations
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Interview Questions for Popular Designations
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iEnergizer Customer Care Executive Interview Process
based on 180 interviews
3 Interview rounds
- HR Round
- One-on-one Round - 1
- One-on-one Round - 2
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iEnergizer Customer Care Executive Reviews and Ratings
based on 11.6k reviews
Rating in categories
|
Customer Service Executive
2.3k
salaries
|  ₹0.9 L/yr - ₹6 L/yr |
|
Senior Executive
1.8k
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| ₹1.2 L/yr - ₹7 L/yr |
|
Customer Care Executive
1.5k
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| ₹1 L/yr - ₹6 L/yr |
|
Customer Support Executive
1.2k
salaries
| ₹1.1 L/yr - ₹6 L/yr |
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| ₹1.1 L/yr - ₹6.6 L/yr |
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