Inbound processes involve receiving calls from customers, while outbound processes involve making calls to customers.

• Inbound processes are reactive, while outbound processes are proactive.

• Inbound proc...read more

Inbound means you have to attend incoming calls and out bound process means u have to make calls

In inbound process received call And outbound process means make a call

. Inbound process is thi in this process costumers call makes to employees and employees solve costumer queries and after that costumer give feedback . Outbound process in this process employees make ...read more

An Inbound call center receives incoming calls from customer. Outbound call centre, on the other hand, makes outgoing calls to shoppers.

There are tow types of call center