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iEnergizer Customer Service Executive Interview Questions and Answers
21 Interview questions
Gaming encompasses various interactive entertainment forms, including video games, board games, and online multiplayer experiences.
Video games can be categorized into genres like action, adventure, role-playing, and simulation. For example, 'The Legend of Zelda' is an adventure game.
Online gaming has grown significantly, with platforms like Steam and Xbox Live allowing players to connect and compete globally.
Espor...
Yes, I can multitask effectively while ensuring high-quality customer service and attention to detail.
Prioritize tasks: For example, I can handle customer inquiries while updating records.
Use technology: I utilize CRM tools to track interactions and manage multiple chats.
Stay organized: I maintain a checklist to ensure all tasks are completed efficiently.
Effective communication: I can listen to a customer while ty...
I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.
Skilled in using CRM software to track customer interactions and improve service delivery.
Recognized for achieving a 95% customer satisfaction rating in my previous position.
Trained in co...
I have over three years of experience in customer service, focusing on resolving issues and enhancing customer satisfaction.
Worked as a Customer Service Representative at XYZ Corp, handling over 50 customer inquiries daily.
Implemented a new ticketing system that reduced response time by 30%.
Trained new staff on customer service protocols and best practices.
Received 'Employee of the Month' award for exceptional cus...
Urban Company is a technology platform that connects customers with service professionals for various home services.
Provides services like cleaning, plumbing, electrical work, beauty services, etc.
Customers can book services through the app or website.
Service professionals are background-checked and trained.
Operates in multiple cities across India and other countries.
Formerly known as UrbanClap.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO companies handle tasks such as customer service, technical support, data entry, and more.
Examples of BPO companies include Teleperformance, Convergys, and Accenture.
Outsourcing to BPO providers can help companies save costs and focus on core business functions.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
Active listening is crucial to understanding customer needs and concerns
Clear and concise language helps avoid misunderstandings
Empathy and patience are key components of effective communication in customer service
The average call time is the average duration of calls handled by customer service representatives.
Average call time is calculated by adding the duration of all calls and dividing by the total number of calls.
It is important to monitor average call time to ensure efficiency and customer satisfaction.
For example, if a customer service team handles 100 calls in a day with total duration of 500 minutes, the average c...
The number of call wraps in an hour depends on various factors such as call duration, call volume, and efficiency of the customer service executive.
Call wrap time typically ranges from 30 seconds to 2 minutes per call.
Factors affecting call wrap time include complexity of issues, customer cooperation, and system efficiency.
Efficient customer service executives can handle more calls per hour compared to those who t...
This pen is not just a writing tool, but a stylish accessory that will make you stand out in any setting.
Highlight the sleek design and quality craftsmanship of the pen
Emphasize the smooth writing experience it provides
Mention any special features like a comfortable grip or refillable ink
Create a sense of urgency by mentioning limited availability or a special discount
iEnergizer Customer Service Executive Interview Experiences
94 interviews found
Anonymous
Selected
I appeared for an interview in Jun 2025, where I was asked the following questions.
- Q1. Why we hire you?
- Q2. What quality do you have?
Selected
It was nice, very helpful in personal growth
(2 Questions)
- Q1. They asked about yourself
- Q2. What do u aspire to be
- Ans.
I aspire to be a leader in customer service, enhancing customer experiences and fostering team growth through empathy and innovation.
Develop strong communication skills to effectively address customer concerns, like resolving a complaint with a personalized approach.
Aim for continuous learning by attending workshops and training sessions to stay updated on best practices in customer service.
Strive to create a positive ...
(2 Questions)
- Q1. Rephrase the sentence accordingly
- Q2. Repeat the words said
Selected
I applied via Referral and was interviewed in Nov 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Basic introduction
- Q2. About experience
- Ans.
I have over three years of experience in customer service, focusing on problem-solving and enhancing customer satisfaction.
Worked at XYZ Corp for 2 years, handling customer inquiries and resolving issues efficiently.
Implemented a new ticketing system that reduced response time by 30%.
Received 'Employee of the Month' award for exceptional customer feedback.
Trained new staff on customer service protocols and best practic...
(1 Question)
- Q1. Basic introduction and experiences
(1 Question)
- Q1. Basic introduction and experience
(1 Question)
- Q1. Basic Aptitude test reasoning maths ,basic english grammer voice speaking and pronounciation and English typing and mail writing
Interview Preparation Tips
Anita Anu
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. Tell me about your son/daughter.
- Ans.
My daughter is a bright, curious 10-year-old who loves reading, science experiments, and playing soccer with her friends.
She excels in school, especially in math and science, often helping her classmates with difficult concepts.
She has a passion for reading and can finish a book in just a few days, often sharing her favorite stories with me.
In her free time, she enjoys playing soccer and has recently joined a local tea...
- Q2. What motivates you to pursue a career in the BPO sector despite your background in Content Writing and your studies in Mass Communication?
- Ans.
My passion for communication and problem-solving drives my interest in the BPO sector, leveraging my skills for customer satisfaction.
Strong communication skills: My background in Mass Communication equips me to articulate clearly and effectively with customers.
Problem-solving mindset: Content writing has honed my ability to analyze issues and provide solutions, essential in customer service.
Adaptability: Transitioning...
- Q3. How would you handle a rotational shift schedule while caring for a small child?
- Ans.
I would create a structured routine and utilize support systems to manage my shifts while ensuring my child's needs are met.
Establish a consistent daily routine for my child to provide stability.
Coordinate with my partner or family members to share childcare responsibilities.
Utilize childcare services or babysitters during my shifts when necessary.
Plan meals and activities in advance to maximize quality time with my ch...
Interview Preparation Tips
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Introduce your self
- Ans.
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and feedback
I have a proven track record of meeting and exceeding customer satisfaction goals
- Q2. What is BPO
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO companies handle tasks such as customer service, technical support, data entry, and more.
Examples of BPO companies include Teleperformance, Convergys, and Accenture.
Outsourcing to BPO providers can help companies save costs and focus on core business functions.
(2 Questions)
- Q1. Introduce your self ?
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and complaints
I have a proven track record of improving customer satisfaction ratings
I am proficient in using CRM systems and other customer service tools
- Q2. What is urban company ?
- Ans.
Urban Company is a technology platform that connects customers with service professionals for various home services.
Provides services like cleaning, plumbing, electrical work, beauty services, etc.
Customers can book services through the app or website.
Service professionals are background-checked and trained.
Operates in multiple cities across India and other countries.
Formerly known as UrbanClap.
Selected
I appeared for an interview in Aug 2024.
(1 Question)
- Q1. Basic introduction, last experience and salary
(1 Question)
- Q1. Basic intro ,About my city and what is customer service
(1 Question)
- Q1. Can you provide a basic introduction about yourself, including information about your family, your current residence, and your last work experience, as well as your motivation for wanting to join this job?
(1 Question)
- Q1. Basic Grammer, reasoning, email writing and typing ,pronounciation
KANHAIYA KUMAR SINGH
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. About your self
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
Over 5 years of experience in customer service roles, including retail and call centers.
Skilled in handling customer inquiries and resolving issues efficiently, as demonstrated by consistently high satisfaction ratings.
Proficient in using CRM software to track customer interactions and improve ser...
- Q2. Some topics related to current scenarios
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(5 Questions)
- Q1. What is Your Highest achievement in Your Life?
- Q2. Tell me About Your self
- Q3. Versant test Please Reading english Books and Listening English words its helps you
- Q4. Why Should you leave your last job
- Q5. Why sholud you want to join bpo
- Ans.
I want to join a BPO to enhance my communication skills, work in a dynamic environment, and contribute to customer satisfaction.
I enjoy interacting with diverse customers, which helps me improve my communication skills.
BPOs offer a fast-paced environment that keeps me engaged and motivated.
I am passionate about problem-solving and find satisfaction in resolving customer issues.
Working in a BPO allows me to learn about ...
Interview Preparation Tips
Shikha Sharma
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. Brief introduction about self
- Ans.
Enthusiastic customer service executive with a passion for helping others and a strong background in communication and problem-solving.
Over 3 years of experience in customer service roles, assisting clients with inquiries and resolving issues effectively.
Skilled in using CRM software to track customer interactions and ensure follow-up on unresolved issues.
Recognized for maintaining a positive attitude and providing exc...
- Q2. Past work history
Vasu Sharma
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. Why you shift tech from BPO
- Ans.
I transitioned from BPO to tech to leverage my customer service skills in a more dynamic and innovative environment.
Desire for growth: I wanted to expand my skill set beyond traditional customer service roles.
Passion for technology: I've always been interested in tech advancements and wanted to be part of that industry.
Problem-solving opportunities: Tech roles often involve troubleshooting and innovative solutions, whi...
- Q2. Give me your introduction
- Ans.
Enthusiastic customer service professional with a passion for helping others and a proven track record in resolving issues effectively.
Background: I have over three years of experience in customer service roles, primarily in retail and telecommunications.
Skills: Proficient in conflict resolution, I once turned a dissatisfied customer into a loyal one by addressing their concerns promptly.
Communication: I excel in both ...
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iEnergizer Interview FAQs
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iEnergizer Customer Service Executive Reviews and Ratings
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|  ₹2 L/yr - ₹6 L/yr |
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| ₹2.2 L/yr - ₹7 L/yr |
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