10+ iEnergizer Customer Service Executive Interview Questions and Answers

Customer service is the assistance and support provided to customers before, during, and after a purchase. BPO stands for Business Process Outsourcing.

• Customer service involves addressing customer queries, complaints, and providing solutions to their problems.

• It includes providing information about products and services, processing orders, and handling returns and refunds.

• BPO refers to outsourcing non-core business processes to a third-party service provider, such as customer...read more

Goals are specific and achievable targets while dreams are often unrealistic and unattainable aspirations.

• Goals are measurable and have a clear plan of action while dreams are often vague and lack a clear path to achievement.

• Goals are based on reality and can be broken down into smaller steps while dreams are often based on fantasy and may not be possible to break down into achievable steps.

• Goals are often set with a deadline while dreams may not have a specific timeline for ...read more

Customer service involves going above and beyond to keep customers happy by addressing their questions, resolving issues, and ensuring satisfaction.

• Customer service is about providing assistance and support to customers

• It involves addressing customer inquiries, concerns, and complaints in a timely and effective manner

• Customer service also includes ensuring that customers are satisfied with products, services, or sales interactions

• Going the extra mile to exceed customer expect...read more

My favourite topic is the importance of empathy in customer service.

• Empathy is the ability to understand and share the feelings of others.

• In customer service, empathy is crucial for building rapport and trust with customers.

• Empathy can be demonstrated through active listening, acknowledging the customer's emotions, and offering solutions that address their needs.

• Examples of empathy in customer service include apologizing for inconveniences, showing understanding for frustrati...read more

Air pollution is the presence of harmful substances in the air we breathe.

• Air pollution can come from natural sources like wildfires or volcanic eruptions, but is mostly caused by human activities like burning fossil fuels and industrial processes.

• Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

• Air pollution can have serious health effects, including respiratory problems, heart disease, and cancer.

• Efforts to reduce air po...read more

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• It involves addressing customer queries and concerns promptly and effectively

• Providing accurate information about products and services

• Resolving complaints and issues in a timely and satisfactory manner

• Building and maintaining positive relationships with customers

• Ensuring customer satisfaction and loyalty

• Examples include answering phone calls, responding to emails, and pr...read more

Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets certain standards.

• It involves reviewing user-generated content such as comments, posts, and images

• The goal is to ensure that the content is appropriate, legal, and does not violate any policies

• Moderators may use automated tools or manually review content

• Examples include social media platforms, online forums, and e-commerce websites

Company information refers to the details about a company, including its history, products/services, mission, and values.

• It includes information about the company's founders, key personnel, and organizational structure.

• It also includes financial information such as revenue, profits, and assets.

• Examples of company information sources include annual reports, company websites, and industry publications.

• Company information is important for investors, customers, and employees to m...read more

Black Lives Matter is a social movement that advocates for the rights and equality of black people.

• Black Lives Matter was founded in 2013 after the acquittal of George Zimmerman in the shooting death of Trayvon Martin.

• The movement gained national attention in 2014 after the deaths of Michael Brown and Eric Garner.

• Black Lives Matter protests have taken place across the United States and around the world.

• The movement seeks to address systemic racism and police brutality against...read more

Urban Company is a technology platform that connects customers with service professionals for various home services.

• Provides services like cleaning, plumbing, electrical work, beauty services, etc.

• Customers can book services through the app or website.

• Service professionals are background-checked and trained.

• Operates in multiple cities across India and other countries.

• Formerly known as UrbanClap.

The number of call wraps in an hour depends on various factors such as call duration, call volume, and efficiency of the customer service executive.

• Call wrap time typically ranges from 30 seconds to 2 minutes per call.

• Factors affecting call wrap time include complexity of issues, customer cooperation, and system efficiency.

• Efficient customer service executives can handle more calls per hour compared to those who take longer to wrap up each call.

The importance of effective communication in customer service

• Effective communication builds trust and rapport with customers

• Active listening is crucial to understanding customer needs and concerns

• Clear and concise language helps avoid misunderstandings

• Empathy and patience are key components of effective communication in customer service

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

• BPO companies handle tasks such as customer service, technical support, data entry, and more.

• Examples of BPO companies include Teleperformance, Convergys, and Accenture.

• Outsourcing to BPO providers can help companies save costs and focus on core business functions.

The word 'meanings' can refer to interpretations, definitions, or significance of something.

• Interpretations of a word or phrase

• Definitions of a concept or term

• Significance or importance of an action or event

The average call time is the average duration of calls handled by customer service representatives.

• Average call time is calculated by adding the duration of all calls and dividing by the total number of calls.

• It is important to monitor average call time to ensure efficiency and customer satisfaction.

• For example, if a customer service team handles 100 calls in a day with total duration of 500 minutes, the average call time would be 5 minutes.