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iEnergizer Customer Service Executive Interview Questions, Process, and Tips

Updated 24 Feb 2025

Top iEnergizer Customer Service Executive Interview Questions and Answers

  • Q1. 3. What do you mean by Customer service? What is BPO?
  • Q2. What is difference between Goal and Dream?.
  • Q3. What is customer service? Ans- customer service means going above and beyond to keep the customer happy that means answer any questions to have or resolving issues with t ...read more
View all 16 questions

iEnergizer Customer Service Executive Interview Experiences

75 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Intro and ask some questions 

(2 Questions)

  • Q1. What is customer service? Ans- customer service means going above and beyond to keep the customer happy that means answer any questions to have or resolving issues with the positive attitude and customer ...
  • Ans. 

    Customer service involves going above and beyond to keep customers happy by addressing their questions, resolving issues, and ensuring satisfaction.

    • Customer service is about providing assistance and support to customers

    • It involves addressing customer inquiries, concerns, and complaints in a timely and effective manner

    • Customer service also includes ensuring that customers are satisfied with products, services, or sales ...

  • Answered by AI
  • Q2. Why do you want to job in bpo? Ans- i want to learn and explore things in this sector bpo is a fastest growing industry. Bpo provide good salary to maintain a good lifestyle. And it helped me learn new s...
Round 3 - Audio recording 

(3 Questions)

  • Q1. We had to repeat what was said in the video.
  • Q2. Fill in the blanks in which we had to answer
  • Q3. I was speaking the sentence but it was wrong, we had to rearrange it and correct it.
Round 4 - Introduced your self 

(1 Question)

  • Q1. Tell me about your self? First off all thank you for giving me this opportunity to introduce my self. I am meena. I am from delhi. I have completed my schooling from government girls sin sec school and i ...
Round 5 - HR 

(1 Question)

  • Q1. Documentation and gave me offer letter And called me for training the next day

Interview Preparation Tips

Topics to prepare for iEnergizer Customer Service Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - iEnergizer is a amazing company
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Asked about a random topic? Like child labour
Round 2 - Versant 

(1 Question)

  • Q1. It was a test.

Interview Preparation Tips

Interview preparation tips for other job seekers - They took a long time for the interview process. They made me come there for many days.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Personal interview questions
Round 3 - Versant 

(1 Question)

  • Q1. Versant aptitude test
Round 4 - One-on-one 

(1 Question)

  • Q1. Normal English fluency check
Round 5 - Salary 

(1 Question)

  • Q1. Salary discussion
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - One-on-one 

(1 Question)

  • Q1. Just self introduction

iEnergizer interview questions for designations

 Customer Service

 (1)

 Senior Customer Service Executive

 (15)

 Assistant Executive Customer Service

 (4)

 Customer Service Associate

 (11)

 Customer Service Representative

 (3)

 Customer Service Advisor

 (2)

 Customer Service Assistant

 (2)

 Customer Service Engineer

 (1)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Asked the question about what is customer service and what do you know about the organisation

Round 2 - HR 

(2 Questions)

  • Q1. Sell me a pen
  • Ans. 

    This pen is not just a writing tool, but a stylish accessory that will make you stand out in any setting.

    • Highlight the sleek design and quality craftsmanship of the pen

    • Emphasize the smooth writing experience it provides

    • Mention any special features like a comfortable grip or refillable ink

    • Create a sense of urgency by mentioning limited availability or a special discount

  • Answered by AI
  • Q2. Why you choose sales
  • Ans. 

    I chose sales because I enjoy interacting with people and helping them find solutions to their needs.

    • Enjoy interacting with people

    • Helping customers find solutions

    • Thrives in fast-paced environment

    • Opportunity for growth and advancement

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I will suggest to be confident and prepare yourself for the interview questions and also do some research of the organisation.

Get interview-ready with Top iEnergizer Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. That was asking about your previous job your work experience and your skills and way of communication
  • Q2. Tell me about your self Why you leave your previous job etc
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for providing exceptional service.

    • I have worked in the customer service industry for 5 years, gaining valuable experience in handling customer inquiries and resolving issues.

    • I consistently received positive feedback from customers for my friendly and helpful approach.

    • I left my previous job to seek new challenges and opportunities for growth.

    • I am...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be hesitate. Make your self calm and be confident.

Customer Service Executive Jobs at iEnergizer

View all
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Never accept the offer for SBIC process... they'll tell you there is no Target during interview but on the floor you'll be burdened with lots of targets and you've to work as a puppet for them. They'll hold your salary till 15th of the month so that if you are not satisfied with the process you can't leave it
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about most special moment
  • Q2. Make sure you don't have problem with your (MTI) Mother tongue issue.

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you focus on your MTI IF YOU BELONGS from specially (Bihar, Jharkhand, Uttar Pradesh) other wise all depends on your communication skills and always look on the premium process.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell me about your daily routine
Round 2 - One-on-one 

(2 Questions)

  • Q1. Write about any one topics given
  • Q2. Why do you want to join this industry
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Explain your job and responsibilities
  • Q3. Salary expectations
Round 3 - Aptitude Test 

Test like versant test, some situational question will be there.

Round 4 - One-on-one 

(2 Questions)

  • Q1. Where do you see your self in next 5 years
  • Q2. Why do we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, don't hesitate

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Service Executive interview?
iEnergizer interview process usually has 2-3 rounds. The most common rounds in the iEnergizer interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for iEnergizer Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are voice process, Customer Service, Communication Skills, Inbound Process and blended process.
What are the top questions asked in iEnergizer Customer Service Executive interview?

Some of the top questions asked at the iEnergizer Customer Service Executive interview -

  1. 3. What do you mean by Customer service? What is B...read more
  2. What is difference between Goal and Drea...read more
  3. What is customer service? Ans- customer service means going above and beyond t...read more
How long is the iEnergizer Customer Service Executive interview process?

The duration of iEnergizer Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

iEnergizer Customer Service Executive Interview Process

based on 79 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • One-on-one Round - 1
  • One-on-one Round - 2
View more
Join iEnergizer Unlocking Potential, Unleashing Performance
iEnergizer Customer Service Executive Salary
based on 2.3k salaries
₹0.6 L/yr - ₹6 L/yr
14% more than the average Customer Service Executive Salary in India
View more details

iEnergizer Customer Service Executive Reviews and Ratings

based on 1.5k reviews

4.4/5

Rating in categories

4.4

Skill development

4.3

Work-life balance

4.4

Salary

4.3

Job security

4.4

Company culture

4.2

Promotions

4.3

Work satisfaction

Explore 1.5k Reviews and Ratings
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