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iEnergizer Customer Service Executive Interview Questions, Process, and Tips

Updated 24 Feb 2025

Top iEnergizer Customer Service Executive Interview Questions and Answers

  • Q1. 3. What do you mean by Customer service? What is BPO?
  • Q2. What is difference between Goal and Dream?.
  • Q3. What is customer service? Ans- customer service means going above and beyond to keep the customer happy that means answer any questions to have or resolving issues with t ...read more
View all 16 questions

iEnergizer Customer Service Executive Interview Experiences

75 interviews found

I applied via Walk-in and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me introduction yourself?.
  • Q2. Speak over 5 min on favourite topic given by HR.
  • Ans. 

    My favourite topic is the importance of empathy in customer service.

    • Empathy is the ability to understand and share the feelings of others.

    • In customer service, empathy is crucial for building rapport and trust with customers.

    • Empathy can be demonstrated through active listening, acknowledging the customer's emotions, and offering solutions that address their needs.

    • Examples of empathy in customer service include apologizi...

  • Answered by AI
  • Q3. What do you do yesterday.?
  • Q4. What is difference between Goal and Dream?.
  • Ans. 

    Goals are specific and achievable targets while dreams are often unrealistic and unattainable aspirations.

    • Goals are measurable and have a clear plan of action while dreams are often vague and lack a clear path to achievement.

    • Goals are based on reality and can be broken down into smaller steps while dreams are often based on fantasy and may not be possible to break down into achievable steps.

    • Goals are often set with a d...

  • Answered by AI
  • Q5. Why should be hire you?.

Interview Preparation Tips

Interview preparation tips for other job seekers - Give answer confidently and expression.
Explore skills.

I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What about your self
  • Q2. What's your experience
  • Q3. What's your daily routine
  • Q4. What's your salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - They give u some time topics to write a eassy or mail

Customer Service Executive Interview Questions Asked at Other Companies

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Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

Interview Questionnaire 

4 Questions

  • Q1. What did you do while you were at home (unemployed)?
  • Ans. Studied for govt job examinations.
  • Answered Anonymously
  • Q2. Why do you want to join us? / why should we hire you?
  • Ans. I have been unemployed for a long time now i do not want to be a financial or social burden on my family, I want to begin walking on my own feet, to bring happiness to myself and my family. I am willing to work hard in order to be useful to the organisation and myself.
  • Answered Anonymously
  • Q3. How long would you stay here?
  • Ans. As long as you would like to keep me sir.
  • Answered Anonymously
  • Q4. Would you now not prepare for govt exams? Of yes why? If no why?
  • Ans. No I do not want to prepare for govt exams anymore, because I am tired of preparing for that, the competition is very high and vacancies are very few.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was not very tough one. Only thing that matters is the confidence in yourself. Give your answers honestly, and most important is that you SHOULD have sensible answers to their questions. While answering the questions do not think about the grammar of your answer, focus on transferring your point properly, smoothly and easily.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Explain your memorable day

Interview Preparation Tips

Interview preparation tips for other job seekers - Just try to be calm and asked the hr to think first then explain in short and precise manner, do not hesitate

iEnergizer interview questions for designations

 Customer Service

 (1)

 Senior Customer Service Executive

 (15)

 Assistant Executive Customer Service

 (4)

 Customer Service Associate

 (11)

 Customer Service Representative

 (3)

 Customer Service Advisor

 (2)

 Customer Service Assistant

 (2)

 Customer Service Engineer

 (1)

I applied via Walk-in and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why you want to join bpo
  • Q2. What are your salary expectations
  • Q3. Good communication skills is mandatory

Interview Preparation Tips

Interview preparation tips for other job seekers - Organisation is superb one can get the best support from the team leaders and as well as the salary packages are also super cool.
Also a person can improve their better communication skills and personality development

Get interview-ready with Top iEnergizer Interview Questions

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Are you comfortable with any timing to give you?
  • Q2. Are comfortable with any process?
  • Ans. Yes, but they are related to my skills.
  • Answered Anonymously
  • Q3. Why are you join to our company?
  • Ans. Because your company is available more process and salary is good that's why I come to the company
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Must you have your proper documents mostly like aadhar card

Customer Service Executive Jobs at iEnergizer

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. They asked me general questions like my introduction,then they had given me some words to pronounce and some more question as well
  • Q2. Introduction Some words where they could check my communication or pronouncing skill
  • Q3. And the last question which they asked me, tell me something about noida city
  • Q4. They asked me only 3 or 4 questions which i already mentioned in previous two boxes
Round 3 - HR 

(3 Questions)

  • Q1. The very first question which hr asked me that i am using your service and i am not happy with your service because i registered my request thrice in two days but still i didn't get any resolution from you...
  • Q2. What is B.P.O???? And why you want to work in a bpo
  • Ans. 

    B.P.O stands for Business Process Outsourcing. It is the practice of contracting specific business tasks to a third-party service provider.

    • B.P.O involves outsourcing non-core business functions to external vendors.

    • It helps companies focus on their core competencies and reduce costs.

    • B.P.O services can include customer support, technical support, telemarketing, data entry, and more.

    • Working in a B.P.O provides opportuniti...

  • Answered by AI
  • Q3. They gave me a one topic to write 200 words on it and gave a time limit of 7 minutes, now i had to write those 200 words in 7min and the topic which he had given to me (dowry system)

Interview Preparation Tips

Interview preparation tips for other job seekers - What advice I could give to the job seekers still I am also a jobless person but there is one think which I would like to say to all the job seekers that first prepare themselves for the interview shouldn't go for the interview randomly because if you didn't get select in that interview,they losses their confidence somewhere which will not be good
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Question about my previous profile & work related.
Round 2 - Aptitude Test 

Some tricky question.

Round 3 - Versant 

(3 Questions)

  • Q1. Pronunciation, vocabulary, English Speaking.
  • Q2. Passage reading
  • Q3. Unseen passage Question

I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1-tell me something about your self? 2.why do you want join BPO. 3.define your last day, 4.why do you applied for BPO
  • Q2. Please when you go anywhere to interview, first clear about role and responsibilities, get knowledge from Google about role,

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was non-technical, if you want get job in MNC company, first read about company or role and responsibilities, and why do you want this job
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why you what to work in BPO industry?
Round 3 - HR 

(2 Questions)

  • Q1. What is your salary Expectation?
  • Q2. Can you commute on your own?
Round 4 - Technical 

(1 Question)

  • Q1. Why would we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic BPO interview questions from Youtube and answer every question confidently to get selected.

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Service Executive interview?
iEnergizer interview process usually has 2-3 rounds. The most common rounds in the iEnergizer interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for iEnergizer Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are voice process, Customer Service, Communication Skills, Inbound Process and blended process.
What are the top questions asked in iEnergizer Customer Service Executive interview?

Some of the top questions asked at the iEnergizer Customer Service Executive interview -

  1. 3. What do you mean by Customer service? What is B...read more
  2. What is difference between Goal and Drea...read more
  3. What is customer service? Ans- customer service means going above and beyond t...read more
How long is the iEnergizer Customer Service Executive interview process?

The duration of iEnergizer Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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iEnergizer Customer Service Executive Interview Process

based on 79 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • One-on-one Round - 1
  • One-on-one Round - 2
View more
Join iEnergizer Unlocking Potential, Unleashing Performance
iEnergizer Customer Service Executive Salary
based on 2.3k salaries
₹0.6 L/yr - ₹6 L/yr
14% more than the average Customer Service Executive Salary in India
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iEnergizer Customer Service Executive Reviews and Ratings

based on 1.5k reviews

4.4/5

Rating in categories

4.4

Skill development

4.3

Work-life balance

4.4

Salary

4.3

Job security

4.4

Company culture

4.2

Promotions

4.3

Work satisfaction

Explore 1.5k Reviews and Ratings
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