iEnergizer Customer Service Executive Interview Questions, Process, and Tips

Q1. Tell me something about yourself?
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Q2. Tell me about your previous job experience.
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Q1. Salary discussion
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Write something about any topic

Q1. Introduce your self
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Q2. Previous experience
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Q3. Why do you want join in bpo
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Q1. What is urban company
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Q2. What is customer service
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Q1. There is one thing not good because before the interview we do registration. In this registration there are more formalities.That area is not good for networking (data or internet) when we fill the form th...read more
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Q2. Tell me about yourself
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in the customer service industry

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-pace...read more
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Q3. How to spend last week or last day?
Ans. 
The last week or last day should be spent reflecting on accomplishments, tying up loose ends, and preparing for the future.
• Reflect on accomplishments and celebrate successes

• Tie up loose ends by completing any pending tasks or projects

• Prepare for the future by organizing and prioritizing upcoming tasks

• Take time to say goodbye to colleagues and express gratitude

• Create a transition plan for the next person taking over the
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Q4. They give a one topic to us which we speak one minute continuous that topic which they give?
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Q5. Technical round
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Q1. Brief introduction about yourself
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Q2. About the culture of us
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Q3. What is air pollution
Ans. 
Air pollution is the presence of harmful substances in the air we breathe.
• Air pollution can come from natural sources like wildfires or volcanic eruptions, but is mostly caused by human activities like burning fossil fuels and industrial processes.

• Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

• Air pollution can have serious health effects, including respiratory pr...read more
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Q4. Essay writing topic given by HR
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Q1. What's your thinking about LGBT
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Q2. Whta is black lives matter?
Ans. 
Black Lives Matter is a social movement that advocates for the rights and equality of black people.
• Black Lives Matter was founded in 2013 after the acquittal of George Zimmerman in the shooting death of Trayvon Martin.

• The movement gained national attention in 2014 after the deaths of Michael Brown and Eric Garner.

• Black Lives Matter protests have taken place across the United States and around the world.

• The movement see...read more
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Q3. Summary about essay given by hr
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Q4. What is content moderation
Ans. 
Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets certain standards.
• It involves reviewing user-generated content such as comments, posts, and images

• The goal is to ensure that the content is appropriate, legal, and does not violate any policies

• Moderators may use automated tools or manually review content

• Examples include social media platforms, online forums, and e-co
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Q1. 1. About yourself? 2.Speak Any Topic for 5min.? 3.Why Should I Hire You? 4. Why should You Join This BPO?
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It's Computer Test like Typing, listing and speaking.

Q1. The client would give you a topic on which you would have to speak 3-5 mints. Have to speak till this is a telephonic round.
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Q1. Tell us about yourself
Ans. 
I am a dedicated and experienced customer service executive with a passion for providing exceptional service.
• I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

• I am skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

• I have a proven track record of meeting and exceeding customer service targets.

• I am pro...read more
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Q2. Why do you want to join?
Ans. 
I want to join because I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and resolving their issues.

• I have strong communication and problem-solving skills.

• I enjoy working in a team and collaborating with others to achieve customer satisfaction.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I am motivated by the ...read more
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Q3. What are your hobbies?
Ans. 
My hobbies include reading, playing guitar, and hiking.
• Reading: I enjoy reading books from various genres, such as fiction, self-help, and biographies.

• Playing guitar: I have been playing the guitar for several years and enjoy learning and playing different songs.

• Hiking: I love exploring nature and going on hikes to beautiful trails and mountains.
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Q1. Write an essay on the given topic
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Q1. Questions about the essay and yourself
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Q2. Question about past job experience, if any
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