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iEnergizer Customer Service Executive Interview Questions, Process, and Tips

Updated 4 Mar 2025

Top iEnergizer Customer Service Executive Interview Questions and Answers

  • Q1. 3. What do you mean by Customer service? What is BPO?
  • Q2. What is difference between Goal and Dream?.
  • Q3. What is customer service? Ans- customer service means going above and beyond to keep the customer happy that means answer any questions to have or resolving issues with t ...read more
View all 16 questions

iEnergizer Customer Service Executive Interview Experiences

76 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Explain your job and responsibilities
  • Q3. Salary expectations
Round 3 - Aptitude Test 

Test like versant test, some situational question will be there.

Round 4 - One-on-one 

(2 Questions)

  • Q1. Where do you see your self in next 5 years
  • Q2. Why do we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, don't hesitate
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. They ask about your self and about last company and what is bpo that s it .
Round 3 - One-on-one 

(1 Question)

  • Q1. Questions like about yourself and what is bpo ,why you join this sector
Round 4 - Last round taken by the process 

(1 Question)

  • Q1. Normal questions asked by me like about yourself ,about family and last company details

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have confidence with only good communication skills than you get a job

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Why BPO? MY CAREER GOAL
  • Ans. 

    BPO offers diverse opportunities, growth potential, and a chance to enhance customer service skills.

    • BPO provides exposure to different industries and clients, allowing me to broaden my knowledge and skills.

    • Working in a BPO can offer career growth opportunities, such as promotions to team leader or manager roles.

    • Interacting with customers from various backgrounds helps develop strong communication and problem-solving sk...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about US culture? Tell me about Adolf Hitler. My knowledge about the process.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself,
Prepare for the interview
Be confident to what you say.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

English Assessment was taken to check the grammar

Round 3 - One-on-one 

(1 Question)

  • Q1. They ask about your background and all
Round 4 - Typing Test 

(1 Question)

  • Q1. They give you an online passage to write to check your typing speed. Required wpm is 30 to 35
Round 5 - One-on-one 

(1 Question)

  • Q1. Final round to check your communication skills and background

iEnergizer interview questions for designations

 Customer Service

 (1)

 Senior Customer Service Executive

 (15)

 Assistant Executive Customer Service

 (4)

 Customer Service Associate

 (11)

 Customer Service Representative

 (3)

 Customer Service Advisor

 (2)

 Customer Service Assistant

 (2)

 Customer Service Manager

 (1)

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Tell me about your previous job experience.
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion
Round 4 - Assignment 

Write something about any topic

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are searching for a non voice process I'll recommend this company to you.

Get interview-ready with Top iEnergizer Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(3 Questions)

  • Q1. Introduce your self
  • Q2. Previous experience
  • Q3. Why do you want join in bpo
Round 2 - Technical 

(2 Questions)

  • Q1. What is urban company
  • Q2. What is customer service

Customer Service Executive Jobs at iEnergizer

View all
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Apr 2023. There was 1 interview round.

Round 1 - Other 

(5 Questions)

  • Q1. There is one thing not good because before the interview we do registration. In this registration there are more formalities.That area is not good for networking (data or internet) when we fill the form th...
  • Q2. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and in a fast-pace...

  • Answered by AI
  • Q3. How to spend last week or last day?
  • Ans. 

    The last week or last day should be spent reflecting on accomplishments, tying up loose ends, and preparing for the future.

    • Reflect on accomplishments and celebrate successes

    • Tie up loose ends by completing any pending tasks or projects

    • Prepare for the future by organizing and prioritizing upcoming tasks

    • Take time to say goodbye to colleagues and express gratitude

    • Create a transition plan for the next person taking over the

  • Answered by AI
  • Q4. They give a one topic to us which we speak one minute continuous that topic which they give?
  • Q5. Technical round

Interview Preparation Tips

Interview preparation tips for other job seekers - Full confidence to give interview.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(4 Questions)

  • Q1. Brief introduction about yourself
  • Q2. About the culture of us
  • Q3. What is air pollution
  • Ans. 

    Air pollution is the presence of harmful substances in the air we breathe.

    • Air pollution can come from natural sources like wildfires or volcanic eruptions, but is mostly caused by human activities like burning fossil fuels and industrial processes.

    • Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

    • Air pollution can have serious health effects, including respiratory pr...

  • Answered by AI
  • Q4. Essay writing topic given by HR
Round 3 - One-on-one 

(4 Questions)

  • Q1. What's your thinking about LGBT
  • Q2. Whta is black lives matter?
  • Ans. 

    Black Lives Matter is a social movement that advocates for the rights and equality of black people.

    • Black Lives Matter was founded in 2013 after the acquittal of George Zimmerman in the shooting death of Trayvon Martin.

    • The movement gained national attention in 2014 after the deaths of Michael Brown and Eric Garner.

    • Black Lives Matter protests have taken place across the United States and around the world.

    • The movement see...

  • Answered by AI
  • Q3. Summary about essay given by hr
  • Q4. What is content moderation
  • Ans. 

    Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets certain standards.

    • It involves reviewing user-generated content such as comments, posts, and images

    • The goal is to ensure that the content is appropriate, legal, and does not violate any policies

    • Moderators may use automated tools or manually review content

    • Examples include social media platforms, online forums, and e-co

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Agree with terms and conditions of manger

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. 1. About yourself? 2.Speak Any Topic for 5min.? 3.Why Should I Hire You? 4. Why should You Join This BPO?
Round 3 - Aptitude Test 

It's Computer Test like Typing, listing and speaking.

Round 4 - Client Interview 

(1 Question)

  • Q1. The client would give you a topic on which you would have to speak 3-5 mints. Have to speak till this is a telephonic round.

Interview Preparation Tips

Topics to prepare for iEnergizer Customer Service Executive interview:
  • Tell me about last yesterday
Interview preparation tips for other job seekers - I suggest you first please prepare interview questions in English.

I applied via Walk-in and was interviewed in Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell us about yourself
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for providing exceptional service.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

    • I have a proven track record of meeting and exceeding customer service targets.

    • I am pro...

  • Answered by AI
  • Q2. Why do you want to join?
  • Ans. 

    I want to join because I enjoy helping people and providing excellent customer service.

    • I have a passion for assisting others and resolving their issues.

    • I have strong communication and problem-solving skills.

    • I enjoy working in a team and collaborating with others to achieve customer satisfaction.

    • I have previous experience in customer service roles and have received positive feedback from customers.

    • I am motivated by the ...

  • Answered by AI
  • Q3. What are your hobbies?
  • Ans. 

    My hobbies include reading, playing guitar, and hiking.

    • Reading: I enjoy reading books from various genres, such as fiction, self-help, and biographies.

    • Playing guitar: I have been playing the guitar for several years and enjoy learning and playing different songs.

    • Hiking: I love exploring nature and going on hikes to beautiful trails and mountains.

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Write an essay on the given topic
Round 4 - One-on-one 

(2 Questions)

  • Q1. Questions about the essay and yourself
  • Q2. Question about past job experience, if any

Interview Preparation Tips

Topics to prepare for iEnergizer Customer Service Executive interview:
  • Spoken English
  • Writing Skills
Interview preparation tips for other job seekers - Just be yourself, a good communication skill is must. Be confident
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iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Service Executive interview?
iEnergizer interview process usually has 2-3 rounds. The most common rounds in the iEnergizer interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for iEnergizer Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are voice process, Customer Service, Communication Skills, Inbound Process and blended process.
What are the top questions asked in iEnergizer Customer Service Executive interview?

Some of the top questions asked at the iEnergizer Customer Service Executive interview -

  1. 3. What do you mean by Customer service? What is B...read more
  2. What is difference between Goal and Drea...read more
  3. What is customer service? Ans- customer service means going above and beyond t...read more
How long is the iEnergizer Customer Service Executive interview process?

The duration of iEnergizer Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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iEnergizer Customer Service Executive Interview Process

based on 81 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • One-on-one Round - 1
  • One-on-one Round - 2
View more
Join iEnergizer Unlocking Potential, Unleashing Performance
iEnergizer Customer Service Executive Salary
based on 2.3k salaries
₹0.9 L/yr - ₹6 L/yr
13% more than the average Customer Service Executive Salary in India
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iEnergizer Customer Service Executive Reviews and Ratings

based on 1.5k reviews

4.4/5

Rating in categories

4.4

Skill development

4.3

Work-life balance

4.4

Salary

4.3

Job security

4.4

Company culture

4.2

Promotions

4.3

Work satisfaction

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