Premium Employer

i

This company page is being actively managed by iEnergizer Team. If you also belong to the team, you can get access from here

iEnergizer Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

iEnergizer Customer Service Executive Interview Questions, Process, and Tips

Updated 4 Mar 2025

Top iEnergizer Customer Service Executive Interview Questions and Answers

  • Q1. 3. What do you mean by Customer service? What is BPO?
  • Q2. What is difference between Goal and Dream?.
  • Q3. What is customer service? Ans- customer service means going above and beyond to keep the customer happy that means answer any questions to have or resolving issues with t ...read more
View all 16 questions

iEnergizer Customer Service Executive Interview Experiences

76 interviews found

I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. The first thing you have to keep in mind is that if you're going for interview in this company, it's gonna take the whole day as the queue is very much high. You have to wait for hours for your turn. Now, ...
  • Q2. Why do you wanna join BPO?
  • Q3. Tell me something about yourself.
  • Q4. Where do you see yourself after 5 years.
  • Q5. If you have any work experience, they may ask, "Why did you leave your last job or What was your roles and responsibilities?

Interview Preparation Tips

Interview preparation tips for other job seekers - The first thing you have to keep in mind is that if you're going for an interview in this company, it's gonna take the whole day if everything goes well. You have to wait for hours for your turn. Now, if you're selected in the first round, you may have to wait for 3-4 hours for the next round and same for another round (if any). So, make sure you carry some eating stuffs with you.

Interview Questionnaire 

1 Question

  • Q1. They check your presence of mind, Like they ask me. That suppose if you're a employer and you opened a new firm so what kind of steps would you take to improve your customer service.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Walk-in and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers and ensuring their satisfaction

    • Excellent communication and problem-solving skills

    • Ability to work well u...

  • Answered by AI
  • Q2. What is your experience
  • Ans. 

    I have 3 years of experience in customer service roles.

    • Worked as a Customer Service Representative for a telecommunications company

    • Handled customer inquiries, complaints, and provided solutions

    • Assisted customers with billing, technical support, and product information

    • Received positive feedback from customers for excellent service

    • Trained new team members on customer service best practices

  • Answered by AI
  • Q3. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • It involves addressing customer queries and concerns promptly and effectively

    • Providing accurate information about products and services

    • Resolving complaints and issues in a timely and satisfactory manner

    • Building and maintaining positive relationships with customers

    • Ensuring customer satisfaction and loyalty

    • Examples i...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and improve your english communication

I applied via Walk-in and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic question will be ask
Round 3 - Group Discussion 

Salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Join ienergizer and grow yourself

iEnergizer interview questions for designations

 Customer Service

 (1)

 Senior Customer Service Executive

 (15)

 Assistant Executive Customer Service

 (4)

 Customer Service Associate

 (11)

 Customer Service Representative

 (3)

 Customer Service Advisor

 (2)

 Customer Service Assistant

 (2)

 Customer Service Manager

 (1)

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self?
  • Q2. What is customer service?
  • Q3. Why should we hire you??

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be simple and study little of the topic, but work on your grammar and pronounciation. Be bold

Get interview-ready with Top iEnergizer Interview Questions

I applied via Walk-in and was interviewed before Jun 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. I am looking for the job I have 5years experience in bpo sector my last company was ienergizer I worked in makemytrip more then 3.5 years
  • Q2. If you required CV so we will share with u

Interview Preparation Tips

Interview preparation tips for other job seekers - Please arrange the interviews

Customer Service Executive Jobs at iEnergizer

View all

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Service Executive interview?
iEnergizer interview process usually has 2-3 rounds. The most common rounds in the iEnergizer interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for iEnergizer Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are voice process, Customer Service, Communication Skills, Inbound Process and blended process.
What are the top questions asked in iEnergizer Customer Service Executive interview?

Some of the top questions asked at the iEnergizer Customer Service Executive interview -

  1. 3. What do you mean by Customer service? What is B...read more
  2. What is difference between Goal and Drea...read more
  3. What is customer service? Ans- customer service means going above and beyond t...read more
How long is the iEnergizer Customer Service Executive interview process?

The duration of iEnergizer Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

iEnergizer Customer Service Executive Interview Process

based on 81 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • One-on-one Round - 1
  • One-on-one Round - 2
View more
Join iEnergizer Unlocking Potential, Unleashing Performance
iEnergizer Customer Service Executive Salary
based on 2.3k salaries
₹0.9 L/yr - ₹6 L/yr
13% more than the average Customer Service Executive Salary in India
View more details

iEnergizer Customer Service Executive Reviews and Ratings

based on 1.5k reviews

4.4/5

Rating in categories

4.4

Skill development

4.3

Work-life balance

4.4

Salary

4.3

Job security

4.4

Company culture

4.2

Promotions

4.3

Work satisfaction

Explore 1.5k Reviews and Ratings
Customer Service Executive
2.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Executive
1.8k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Care Executive
1.5k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Customer Service Executive
1.2k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Support Executive
1.1k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare iEnergizer with

Genpact

3.8
Compare

Wipro

3.7
Compare

TCS

3.7
Compare

Infosys

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview