Premium Employer

i

This company page is being actively managed by iEnergizer Team. If you also belong to the team, you can get access from here

iEnergizer Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Clear (1)

iEnergizer Senior Customer Support Executive Interview Questions and Answers

Updated 3 Feb 2025

iEnergizer Senior Customer Support Executive Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction was asked in the interview
  • Q2. Studies done

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Reason for leaving previous organisation?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join iEnergizer?
  • Q2. US culture, LGBTQ, Black Lives Matter
Round 3 - Versant Round 

(1 Question)

  • Q1. There would be 6 parts of the Versant round which would get conducted on the computer, such as, Hear the sentence and speak the same, jumbled sentence, Rephrasing etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be careful while speaking, just be real

Senior Customer Support Executive Interview Questions Asked at Other Companies

asked in Accenture
Q1. Tell me a time when you have delivered exception experience to a ... read more
asked in ICCS
Q2. Tell me about something customer service. If customer are very an ... read more
asked in Accenture
Q3. How can you explain something technical to a non tech savy custom ... read more
asked in Accenture
Q4. How to handle difficult customer and scenario?
Q5. How difficult situations can be handled in terms of manpower

Interview questions from similar companies

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

  • Answered by AI
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...

I applied via Naukri.com and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

A test determine a person that ability in particular skills and knowledge

Round 3 - HR 

(6 Questions)

  • Q1. It's an hiring process
  • Q2. Tell me about your self
  • Q3. What is your strength and weakness
  • Q4. What is your biggest Achievement
  • Q5. What is your place after 5 years
  • Q6. What did u applied for

Interview Preparation Tips

Interview preparation tips for other job seekers - A good place in tech Mahindra and reach my goals in this company and good servicea to customers

I was interviewed in Nov 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 128 minutes
Round difficulty - Easy

Time of assessment: 10:00 am. You would recieve the Wipro Boarding Pass a day prior to the assessment after which you need to do a password reset. The Amcat platform was very user friendly. The coding ide was also lag-free.

  • Q1. 

    Star Pattern Generation

    Develop a function to print star patterns based on the given number of rows 'N'. Each row in the pattern should follow the format demonstrated in the example.

    The picture illustra...

  • Ans. 

    Function to print star patterns based on the given number of rows 'N'.

    • Iterate through each row from 1 to N

    • For each row, print spaces (N-row) followed by stars (2*row-1)

    • Repeat the above step for all rows to generate the pattern

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

It was the technical round. It started around 11 am. The interviewer was very friendly and helped me along to get the approach of solving a given problem.

Round 3 - HR 

Round duration - 20 minutes
Round difficulty - Easy

The interview started at 8pm at night. The interviewer was very friendly and just wanted an honest conversation with the candidates.

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from SRM Institute of Science & Technology. Eligibility criteria60% overall in all educational qualifications, maximum of 3 years of gap in educationWipro Limited interview preparation:Topics to prepare for the interview - OOPS, DBMS, Any one programming language, DS(basics only), SDLCTime required to prepare for the interview - 0.5 monthsInterview preparation tips for other job seekers

Tip 1 : Be thorough with your project topics and subjects
Tip 2 : Be well versed with OOPS Concepts
Tip 3 : Be well versed with any one programming language you are comfortable in

Application resume tips for other job seekers

Tip 1 : Keep it to one page
Tip 2 : Do not lie on your resume

Final outcome of the interviewSelected
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(4 Questions)

  • Q1. About your self
  • Q2. Family background
  • Q3. About product specialist
  • Q4. Why are you joining our company

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Not Selected

I was interviewed before Dec 2023.

Round 1 - Technical 

(1 Question)

  • Q1. Basics of ServerIn depth of server
Round 2 - Technical 

(2 Questions)

  • Q1. Server and storage in depth
  • Q2. About workloads
Round 3 - Technical 

(1 Question)

  • Q1. About Gen AI basics

Interview Preparation Tips

Interview preparation tips for other job seekers - HR ghosted
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Demonstrate accountability
  • Q2. Challenging situations and highlight your ability to take accountability
Round 3 - HR 

(2 Questions)

  • Q1. Ability to collaborate
  • Ans. 

    I excel in collaborating with cross-functional teams to achieve sales targets through effective communication and teamwork.

    • Strong communication skills to effectively convey ideas and goals

    • Ability to listen actively and understand perspectives of team members

    • Flexibility to adapt to different working styles and personalities

    • Experience in successfully working with marketing, product, and customer service teams to drive sa

  • Answered by AI
  • Q2. Discuss examples that will demonstrate the value
  • Ans. 

    Providing examples of successful sales strategies and their impact on revenue growth.

    • Implemented targeted email campaigns resulting in a 20% increase in lead generation

    • Introduced a loyalty program leading to a 15% growth in customer retention

    • Utilized social media advertising to reach new markets and increase sales by 25%

  • Answered by AI
Contribute & help others!
anonymous
You can choose to be anonymous

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Senior Customer Support Executive interview?
iEnergizer interview process usually has 2-3 rounds. The most common rounds in the iEnergizer interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in iEnergizer Senior Customer Support Executive interview?

Some of the top questions asked at the iEnergizer Senior Customer Support Executive interview -

  1. There would be 6 parts of the Versant round which would get conducted on the co...read more
  2. Studies d...read more

Recently Viewed

INTERVIEWS

Concentrix Corporation

400 top interview questions

INTERVIEWS

AU Small Finance Bank

100 top interview questions

INTERVIEWS

iEnergizer

No Interviews

REVIEWS

Concentrix Corporation

No Reviews

REVIEWS

Concentrix Corporation

No Reviews

DESIGNATION

REVIEWS

Concentrix Corporation

No Reviews

INTERVIEWS

iEnergizer

No Interviews

DESIGNATION

INTERVIEWS

iEnergizer

No Interviews

Tell us how to improve this page.

iEnergizer Senior Customer Support Executive Interview Process

based on 4 interviews

Interview experience

3.8
  
Good
View more
Join iEnergizer Unlocking Potential, Unleashing Performance
iEnergizer Senior Customer Support Executive Salary
based on 185 salaries
₹1.6 L/yr - ₹6 L/yr
At par with the average Senior Customer Support Executive Salary in India
View more details

iEnergizer Senior Customer Support Executive Reviews and Ratings

based on 41 reviews

3.6/5

Rating in categories

3.2

Skill development

3.5

Work-life balance

4.0

Salary

3.4

Job security

3.3

Company culture

3.2

Promotions

3.3

Work satisfaction

Explore 41 Reviews and Ratings
Customer Service Executive
2.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Executive
1.8k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Care Executive
1.5k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Customer Service Executive
1.2k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Support Executive
1.1k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare iEnergizer with

Genpact

3.8
Compare

Wipro

3.7
Compare

TCS

3.7
Compare

Infosys

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview